darrelld
Veteran Member
Sorry you are having to go through this. Stories like yours prove that VW's marketing campaign about improving customer service has no substance.Yes VoA, stand up and behind your product and workmanship!
Four failures in four months. This is a repeat failure with my diesel fuel system. I previously reported the first two occurrences on the highway safety site and then again as detailed below. Volkswagen of America has now replaced my entire fuel system including the tank. This was only after repeated requests after four times to dealer for service for this issue--total time my car was in for service was 45 days over July through Oct. 19, 2012.
I was aware of the fuel pump failure after researching glow plug light flashing tdi and limp mode immediately upon the first time the lights started to flash on July 6, 2012. I went to dealer and they could not diagnose the problem. I research #flashing glow plug# and #limpmode# #TDI# and discovered this site.
July 17 it happened again they found metal shards in the fuel filter and replaced the high pressure fuel pump. I requested they replace entire fuel system, explaining to the voa customer care person about the HPFP failure situation, that metal shards go throughout the system. Still denied. Picked up my car on july 31 (after 15 days in shop).
On Sept. 17 warning lights/limpmode again. I again request they replace entire fuel system. No, only the pump in the tank. I fax 37 pages documenting HPFP failures and remedy of replacing entire fuel system to Michele, request extended warranty, stress my car is a ticking time bomb, just waiting for the fuel rail to go bad next. She agrees to a 1 year/12k warranty on work done. Which is standard…nothing special (which I didn’t know). Pick up car Sept. 28 (12 days in shop).
Four days later on Oct. 2, again warning lights/limp mode. Back to dealer, again request vofa to replace fuel system. No, only the fuel rail. Dealer replaces fuel rail, takes for a test drive and it failed on them. Finally voa agrees to replace the fuel system...but not the tank. Only clean the tank. I request new tank, Volkswagen of American tells me I can go inspect the cleaned out tank...how will I see inside the tank...voa cust service tells me then I better bring a flash light. Mind you I was dealing with the same cust serv rep Michele the entire time. They decide to replace tank. Pick car up Oct. 19 (after 18 days in shop).
Waiting for it to happen again. Only a matter of time and hope I don't get in accident due to it. Very stressful. So I call VoA again early last week, request to talk to a ‘supervisor’. Get Elaine, who listens to my whole story. I request an extended warranty of 120,000/10 years on the fuel system (since it is brand new). She says she will call me back at end of week to let me know. Friday Elaine calls me back, I miss the call. I call her back, on hold for over ten minutes…my frustration is building. Elaine is not available, I get supervisor April…who asks me after supposedly reviewing my case, “I don’t understand why you are calling.” I ask, “what are you kidding me?” I request again an extended warranty on fuel system. No, denied. Frustrated, I let out an expletive and hang up.
When they replaced only the fuel pump after the Sept. 17 incident, I asked and received a 1 year/12k warranty on work done. Which is standard…nothing special (which I didn’t know). That was before they replaced the entire fuel system. That is why I went back to them for an extended warranty beyond the one year. I saw on the GTI club site that VoA gave warranties to 2006 GTI owners for cam shaft and HPFP for 120k/10 yr. Why not me???
Throughout my entire conversations with VoA I stress concern for my safety and the cost of repair if it fails again. I question why, since the fuel system is brand new, won’t they give me an extended warranty, why won’t they stand behind their product and repair.
I am in my car for two hours a day in commute to work. Every time I get in my car I think about this and I worry. I can’t stop thinking about it. I am so frustrated
VW CR reps reflect the true policies of the company.