What an absolute pain in the butt! Took me 3 full minutes of my precious time and they had the NERVE to handle this with no problems or issues at all. (If you’re immune to sarcasm, I’m laying it on pretty thick).
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Melody P said:
Hello! My name is Melody P. How can I help you?
David K. Simpson said:
Hello I bought a “new” 2015 Passat TDI SEL Premium and for the first time recently tried to use the navigation only to find out that the maps are about 4 years old and many streets around me aren’t even in the database. Can you provide me with the latest maps seeing as how it is a brand new car?
Melody P said:
Hey David, thanks for reaching out to me here today at Customer CARE! I would be glad to look into this further for you today. To begin, do you have the VIN for the new Passat?
David K. Simpson said:
Sure. It’s 1VWCV7A32FC097030
Melody P said:
Thanks David, do you know about how many miles are currently on the Passat?
David K. Simpson said:
About 5000. Had 137 when I picked it up. Never needed the navigation until recently.
Melody P said:
I understand, no problem at all! To confirm, can you provide me your current mailing address, best contact phone number and email address?
David K. Simpson said:
Melody P said:
Perfect thanks so much! I would like to review to issue you a gift card to cover the purchase of the new navigation update. I will create a case for you now, and email you by the close of business tomorrow with confirmation!
David K. Simpson said:
Thank you. Greatly appreciated. Have a great night.
Melody P said:
Of course! Have a great night, and I will be emailing you tomorrow