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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW Passat Family (NMS and B7) TDIs (2012+)

VW Passat Family (NMS and B7) TDIs (2012+) Discussion area for the 2012+ Passat TDI (North American and rest of world versions versions). The North American model was previously codenamed NMS (New Midsize Sedan) and the version the rest of the world gets is sometimes referred to as B7.

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Old September 4th, 2019, 15:02   #1
Smashed Ixnay
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Join Date: May 2010
Location: Auburndale, FL
Default 2015 Passat lost coolant

I had (have) a problem with my heat not working. After research it appears its most likely a heater core issue. today on my way home I smelt burning coolant, so I pulled over and noticed it was leaking coolant around the back of the center console. Would the heater core have caused this? I have the car sitting in my driveway now. I called VWoA to ask about having it towed, but they told me it's not an option, as my car no longer has it.

My regular dealer in Orlando told me roughly $2k to fix it. I called the Sanford dealer, and they told me $740 labor and $143 parts. That's about half of what my dealer told me.

Is this something I could tackle? I can do basic car maintenance, but this looks like it'll take a little bit of more work. My brother in law is a diesel mechanic, so I'm sure I could get him to help me.

I'm thinking a tow to Sanford would cost me another $150-$200, on top of the $900 they'd charge me. I could ask my dealer to match, and that'd be about 20-25 miles closer to Sanford.

I do have a dealer 10 miles away, but man they are crooks. I don't want to take it to them at all.
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Old September 4th, 2019, 16:14   #2
06bluebeetletdi
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The heater core is behind a panel on the center console. Before the warranty extension on 13-14 passat TDIs, i think my dealer quoted around $1000. I would think a 15 should be the same. Parts are inexpensive, but flushing the coolant multiple times is not.
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Old September 5th, 2019, 05:43   #3
740GLE
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how many miles on the car?
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Old September 5th, 2019, 16:01   #4
Smashed Ixnay
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82k.


Had car towed to my regular dealer. My mother in law hooked me up with her AAA and I got it towed there for free. It was 50 miles away, so that saved me $250 off the bat.
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Old September 6th, 2019, 11:52   #5
Smashed Ixnay
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After talking to my dealer he told me he was mistaken on parts and how hard it was going to be to fix it. I assume the other tech talked to him and told him how much it should cost. I called yesterday when he wasn’t there and talked to someone else who sounded flabbergasted when I told him the rep I deal with told me $2k. I said I talked to Sanford and they told me only $900 to fix it. He said “ONLY!?!” I said well that’s cheap compared to what Your other rep told me at $2,000. He said no no no, that should not be more than $100 for the part and 4 hours of labor. He said the max I should pay is around $600.

Today the rep I deal with said 100 for heater core and $63 for hose that blew. He then said it would be the labor that would hurt me at 8 hours for $130 an hour. I told him what Sanford was going to charge me, and he said he’d look into it for me. He called me back and said he looked at the book and had it mixed up with an older model. He said it be just under 5 hours of labor, so total would be $800. I told him to get it fixed since I need it on the road running.

Hopefully I’ll have it tomorrow or Monday at latest.

Last edited by Smashed Ixnay; September 6th, 2019 at 11:59.
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Old September 9th, 2019, 04:47   #6
740GLE
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best of luck
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Hers: 2015 Passat SEL (NOS) w/ VW fix and Malone Stage 2.
His: 2017 Alltrack SE, waiting for TSI to TDI conversion kits to be released.
Bought back 2010 Sedan, cog swapper, build date 07/09, BB 6/7/16. 2012 Passat, Roof+Nav, build date 05/12, BB 7/11
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Old September 9th, 2019, 16:46   #7
Smashed Ixnay
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Got it fixed, but still no heat!


Rep said he saw it himself that hot air was blowing for 30 minutes after they fixed it. I couldn’t get hot air out and I’ve driven it for 170 miles so far. Not sure what to do st this point.
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Old September 10th, 2019, 03:33   #8
06bluebeetletdi
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Take it back to the dealership.
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Old September 10th, 2019, 04:56   #9
c3kTDi
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Put a thermometer in the vent (the type used to test car AC temps), and make a quick video of the instrument cluster (tach, coolant temp, oil temp), pan over to the thermometer, show the HVAC cluster (full hot, selected fan speed and outlets...ensuring the vent the thermometer is in has airflow (AUTO may not do it)), then go back to thermometer for a few.

This video should then be posted here. Give 'em something to think about. Also, send it to the service manager and ask him to comment on it. Finally, contact VWoA and ask if they'd be satisfied with it acting that way.

Just my .02.
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Old September 10th, 2019, 06:00   #10
tdiatlast
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Quote:
Originally Posted by c3kTDi View Post
Put a thermometer in the vent (the type used to test car AC temps), and make a quick video of the instrument cluster (tach, coolant temp, oil temp), pan over to the thermometer, show the HVAC cluster (full hot, selected fan speed and outlets...ensuring the vent the thermometer is in has airflow (AUTO may not do it)), then go back to thermometer for a few.

This video should then be posted here. Give 'em something to think about. Also, send it to the service manager and ask him to comment on it. Finally, contact VWoA and ask if they'd be satisfied with it acting that way.

Just my .02.
Excellent plan, except...I would allow the tech the opportunity to correct the issue before proceeding up the mgmt chain. This could be a simple tech oversight, and I wouldn't escalate the issue just yet. Even the best techs make mistakes. Some

Of course, IF the denial starts/continues, then you have the proof to move forward.

...just MY .02!!!! Good luck!
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Old September 10th, 2019, 09:09   #11
740GLE
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Why would someone in FL need heat? Not saying that it shouldn't be fixed especially if you paid them to fix it.
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His: 2017 Alltrack SE, waiting for TSI to TDI conversion kits to be released.
Bought back 2010 Sedan, cog swapper, build date 07/09, BB 6/7/16. 2012 Passat, Roof+Nav, build date 05/12, BB 7/11
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Old September 10th, 2019, 09:34   #12
Smashed Ixnay
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Quote:
Originally Posted by 740GLE View Post
Why would someone in FL need heat? Not saying that it shouldn't be fixed especially if you paid them to fix it.

Defrost in the morning so I have less chance of running over a kid. I need to see whatís in front of me and itís kind of hard when my windshield is fogged up because the only thing that comes out of my car is freezing AC. Also when it does get cold for the week or two it gets in winter, I donít want my kids freezing.
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Old September 11th, 2019, 05:11   #13
740GLE
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I was making a tongue and cheek comment, your car should be able to pump out heat.

Also it does take a good 5 10 min of driving before we get warmish air out of our '15, so there is def an issue that should be addressed.
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Hers: 2015 Passat SEL (NOS) w/ VW fix and Malone Stage 2.
His: 2017 Alltrack SE, waiting for TSI to TDI conversion kits to be released.
Bought back 2010 Sedan, cog swapper, build date 07/09, BB 6/7/16. 2012 Passat, Roof+Nav, build date 05/12, BB 7/11
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Old September 11th, 2019, 08:10   #14
JohnTso
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I take it 15's aren't covered with the extended warranty for the heater core or cooling system.
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Old September 11th, 2019, 09:38   #15
740GLE
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A few have a had push backs for water pumps not falling under "emissions warranty" I'd have to imagine heater cores may fall under that as well.
__________________
Hers: 2015 Passat SEL (NOS) w/ VW fix and Malone Stage 2.
His: 2017 Alltrack SE, waiting for TSI to TDI conversion kits to be released.
Bought back 2010 Sedan, cog swapper, build date 07/09, BB 6/7/16. 2012 Passat, Roof+Nav, build date 05/12, BB 7/11
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