wlane
Member
I had the GP's replaced under the warranty extension. The service action notice came with a claim for reimbursement of expenses related to the cold start issues. I had a Frost Heater installed when VWOA had no solutions, no advice other than to wait while they worked on a fix. So I claimed those expenses. Got back a rejection Friday.
It says "The repairs you were charged for are not covered by this service action..."
Anyone else made claims and had them rejected?
I'm not sure what other claims WOULD be covered if not that one. They did the GP recall replacement on this car in the fall of 09. I bought it November 09. Had first cold start issue in December. Took it in right away. They replaced a fuel temp sensor. No help. Took it back. They said they didn't know. I learned on this site about the GP replacement issue. Took it back, they said a VWOA service rep told them, yeah, they were having issues. Nothing they could do until VW came up with a fix. I called VWOA and they said yeah, just hang on while we work on a fix. They didn't offer a single solution until the warranty extension finally came along this winter.
So...I have a car that will hardly start or won't start at all, through most of 2 winters. My options were 1)install the Frost Heater 2) Park the car and rent one 3) go with a non-factory authorized solution 4) build a heated garage.
Now, which of those options was the cheapest and most reasonable? And if that claim isn't acceptable, what is? Worn out starter from cranking the damn thing all the time? Amputated feet from frostbite after the car left you stranded on a ski trip?
Frustrating. I will call Customer CARE Monday and see what kind of blather they feed me.
It says "The repairs you were charged for are not covered by this service action..."
Anyone else made claims and had them rejected?
I'm not sure what other claims WOULD be covered if not that one. They did the GP recall replacement on this car in the fall of 09. I bought it November 09. Had first cold start issue in December. Took it in right away. They replaced a fuel temp sensor. No help. Took it back. They said they didn't know. I learned on this site about the GP replacement issue. Took it back, they said a VWOA service rep told them, yeah, they were having issues. Nothing they could do until VW came up with a fix. I called VWOA and they said yeah, just hang on while we work on a fix. They didn't offer a single solution until the warranty extension finally came along this winter.
So...I have a car that will hardly start or won't start at all, through most of 2 winters. My options were 1)install the Frost Heater 2) Park the car and rent one 3) go with a non-factory authorized solution 4) build a heated garage.
Now, which of those options was the cheapest and most reasonable? And if that claim isn't acceptable, what is? Worn out starter from cranking the damn thing all the time? Amputated feet from frostbite after the car left you stranded on a ski trip?
Frustrating. I will call Customer CARE Monday and see what kind of blather they feed me.
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