Poll: Have your buyback documents been accepted

Mine were rejected today. My registration expired in September, so now I have to get it inspected so I can register it. $100 bucks down the drain. I bought a replacement 2015 E-250 MB in July.

Fordracing19 said:

Mine were rejected today. My registration expired in September, so now I have to get it inspected so I can register it. $100 bucks down the drain. I bought a replacement 2015 E-250 MB in July.

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I'd push back. Someone in here talked to one of the main lawyers and they said the registration does not have to be current. It just had to show it was registered during a certain period (I forget which but probably Sept 15??).

Hopefully someone in here remembers which thread it was in and can point to it.

chadbag said:

I'd push back. Someone in here talked to one of the main lawyers and they said the registration does not have to be current. It just had to show it was registered during a certain period (I forget which but probably Sept 15??).

Hopefully someone in here remembers which thread it was in and can point to it.

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Vw just called back and had me reupload. She said everything would be ok.

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I submitted my docs on Oct 3. Just got the email today that 2 of the 3 docs were accepted but my ID (driver's license) was rejected because it was "illegible". That just ridiculous because it is perfectly legible. The only thing that isn't is my picture.

Rescanned the DL in COLOR this time and used 600dpi instead of 300 dpi. Will see where this goes. They gave me a number to call if I had questions about the rejection. I just dialed it because I want to verify in person the DL is acceptable this time. However, the automated voice system at that number said the wait time is over 2 hours (!!!). F***. Well I am putting it on speaker phone while I do stuff around the house this evening. Will see where it goes.

Also, the recorded message says they are "...open from 7AM to 11PM Eastern time on Sat and Sun when call volumes are lower."

Anyone used a passport photo as a valid Government ID instead of a DL? I ended up using my passport photo as I remembered I had one scanned and was more convenient.

Uploaded via scanner to pdf: 9/20/2016
Confirmation received: 10/18/2016
Single owner, no lien - title in hand, New Jersey, Last name M

Still Waiting

I submitted all of mine as photos and they have been "received and under review"

DUBPL8 said:

Anyone used a passport photo as a valid Government ID instead of a DL? I ended up using my passport photo as I remembered I had one scanned and was more convenient.

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I did and it said it was accepted (though my Registratiion and Title are marked as not accepted due to the Co-Registrant issues others have also had).

Just checked yesterday and they rejected my title, said it was expired. Called and asked if titles expired and they said they messed up and to read submit. Hopefully it works this time

Salsaman06 said:

I submitted my docs on Oct 3. Just got the email today that 2 of the 3 docs were accepted but my ID (driver's license) was rejected because it was "illegible". That just ridiculous because it is perfectly legible. The only thing that isn't is my picture.

Rescanned the DL in COLOR this time and used 600dpi instead of 300 dpi. Will see where this goes. They gave me a number to call if I had questions about the rejection. I just dialed it because I want to verify in person the DL is acceptable this time. However, the automated voice system at that number said the wait time is over 2 hours (!!!). F***. Well I am putting it on speaker phone while I do stuff around the house this evening. Will see where it goes.

Also, the recorded message says they are "...open from 7AM to 11PM Eastern time on Sat and Sun when call volumes are lower."

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Following up my own post. I left the phone on speaker phone and it ended up being a 3 hour and 15 min wait time before someone answered. She was very pleasant. She confirmed my new upload of my DL was much better. It was the picture that was tripping up the first one. She said beginning tomorrow when the settlement is finalized, the reviewers have up to 10 days to validate the documents and then after that, the docs have to go to a third party for an audit process which can take up to an additional 10 days. Only after that can a date be scheduled for a buyback. So for all of you who have already submitted your documents, it should not be any later than 20 days past the settlement date before hearing when your buyback is scheduled.

She also stated that they started early reviewing documents (as we all know) but they didn't begin reviewing documents until Oct 13.

Even though I submitted my docs on Oct 3 and I just received notice today (24th) they were reviewed and approved (except the DL), VWoA still had 10 days past the settlement date to advise me they were reviewed.

Of course for those that submit paperwork after the settlement date, VWoA has 10 days to respond from the date you submitted. And the auditors have their 10 days after that.

(this 10 day limit is stated in the court settlement docs)

I guess I am a bit confused. I still have to submit registration, title and ODL but I already have a claim number. I have taken pics of these and will upload tomorrow. I feel stupid.

Has anyone with a VW Credit lien had their paperwork accepted?

Deleted my rant...

Will be glad to make it through this and "move on"...

Hell, I can't even access the online claim portal now. I think I may simply fax the documents tomorrow.

Just received the notice today.
I submitted the documents on Oct 15th.

DUBPL8 said:

Just submitted mine a minute ago, we'll see how long before my documents are accepted.

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stakeman said:

Submitted mine about a month ago. Just got an E-Mail from them and had to resubmit my DL.. They said it was not readable or something along those lines, so I made an enlarged copy and rescanned them and sent them via PDF. The other 2 doc's were approved. I'm really hoping this doesn't put me back at the end of the line.

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BPofMD said:

I had to submit an additional form they requested, so I imagine I got put back to the end of the list.

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They must respond within 10 days of submitting the documents. Since you all submitted before the settlement date, the clock doesn't start until the the day the case is settled. If you have to resubmit a document for some reason, that RESETS the clock and they have another 10 days within which they must respond. But there is also an additional 10 days for the audit process once all the documents are accepted. See my post above (#40)

Salsaman06 said:

They must respond within 10 days of submitting the documents. Since you all submitted before the settlement date, the clock doesn't start until the the day the case is settled. <snip>

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If the settlement is approved today, it's going to be very interesting— to me, strictly as a popcorn-munching spectator event, since we don't plan to turn our Passat in for the buyback until late 2018. Judging by the numbers of people just on this forum who've been uploading their documents, there's going to be a huge load in the next few months on VW's ability to meet the specified timelines for the buyback.

Lien vehicle, photos of docs uploaded 9/20.

Still under review....


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Uploaded 10/11
Acceptance on site 10/25
(no acceptance email yet)
2 owners, bank lien
California

Uploaded 10/08, still under review at this time.
"Status: Document received and under review"

Yes, all accepted

Uploaded four iPad pictures as Image files on 9/28 and all accepted on 10/20.

Mike91326 said:

Everything was accepted except my and my wife's DL.

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Notified on 10/18 that my and my wife's DL were not accepted because they were hard to read. I uploaded better copies on the 18th and received an e-mail today (10/25) that all documents were accepted.

Faxed my docs this morning from work at 0843 PDT...confirmation it was received on the other end...we'll see how long it takes from today 10/25.

Still waiting since 09/17...

Uploaded 10/9, docs still under review.

My wife's DL was rejected. I have resubmitted it and am now waiting...

Uploaded on 10/12, still waiting. This was my second attempt at filing a claim. My first claim, which was entered on Aug. 20 would never allow me to get past step 14. After spending hours on hold and speaking with several different people at the claims hotline, someone finally suggested that I register again with a different email address. It worked, but I'm afraid it set me back weeks if not months. I saw someone's comment about why is everyone in such a hurry... I can't speak for others, but my Passat needs new tires & inspection is due on 12/1. If I can't turn in the car before then, I'll end up having to spend $600 for tires. Additionally, I drive about 3,000 miles a month. I'm sure the additional miles will affect the buyback amount. So, yes, I am in a hurry.

Just uploaded mine, so I guess I'll have "10 days" until they're supposed to approve or reject it.

I think I selected "fix" originally when I filled everything out, and now I'd like to opt for the buy back so I'm currently in que for a claims operator. I have approx. 2 hour wait time lol

Holy **** that was super quick!

We have reviewed the documents you submitted as part of your claim with reference number xxxxxxxxx. Currently, your application contains all of the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the VW/Audi Diesel Emissions Settlement Program.

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Submitted mine yesterday and didn't expect a response so soon.

For those who have a problem with a co-regsitrant, has anyone had them "reset your account" and what does that do? Just mean you start at step 13 again or do you have to go and get a new tentative date etc? Ie, start at the very beginning?