2012 JSW 89,600 miles. mine went also, wife on road in bakersfield, ca with daughter...300 miles from home and tailgate wont shut.
The good: R&R was piece of cake once home (2 days later and some good heated phone discussions on how to tie it shut!!!!)
The bad: after knowing the price of $109 as MSRP go to dealer parts store on way home from work knowing that is the problem. Guy tells me 150 spomething is list....i say interesting, i was just on your website and this part # is $109 list. He of course replies well those internet prices are for ordering online. I say no????, that is list, had i ordered online it was $98!! I say again list is list right? He says sorry... ARGH!!! i say well, how about 15% off? (i feel im getting screwed the whole time).. he agreed to that. So i take the part (mind you, open bag, lol!!!!). get home and hop online, setup an account and place the same part on "will call" for that 98$ in my shopping cart. I get to the last step to submit order and i decide to call the dealer back. I give him the option of me hitting the button on the will call order at which point i drive back to the dealer and return this one to get my credit of 40$ or so.
Or you can save you and me the frikin time of me driving over there and having to pick up the part i have in my hand and you having me standing at your counter asking for a credit for the part you are about to hand to me and kindly refund the 40 frikin $ over the phone.... He gets it now, and agrees.
The ugly: first purchase on my VW only goodwill card.. and you want to charge me list plus 50%? I am beside myself.
tailgate closed....
