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Ontario Local discussions for those in the Ontario, Canada area.

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Old May 16th, 2017, 16:53   #211
Divedeputy
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Originally Posted by Johhny04 View Post
Appointment booked online today. Heading back on June 3rd. It will be a sad day as the car is perfect with no issues. If only they had a fix for Gen 1 cars, it would be a perfect buy-back vehicle.
Yes, a sad day indeed. It is also too bad Ontario cars are so difficult to certify in other provinces.....just makes relocating them undesirable or even impossible.

Curious on how your appointment process unfolded... did you first receive notice through the claim portal, by phone, by email? Also wondering what time of day you were notified. I keep checking but there hasn't been a change in my portal page for more than a week now.

Last edited by Divedeputy; May 16th, 2017 at 16:56.
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Old May 17th, 2017, 07:12   #212
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Yes, a sad day indeed. It is also too bad Ontario cars are so difficult to certify in other provinces.....just makes relocating them undesirable or even impossible.

Curious on how your appointment process unfolded... did you first receive notice through the claim portal, by phone, by email? Also wondering what time of day you were notified. I keep checking but there hasn't been a change in my portal page for more than a week now.
Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
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Old May 17th, 2017, 09:37   #213
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Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
Good to know, thank you for the info. Are you planning on trading up?
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Old May 17th, 2017, 12:27   #214
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No. My parents are downsizing. Both retired and don't need a second vehicle.
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Old May 18th, 2017, 11:26   #215
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Originally Posted by Johhny04 View Post
Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
Thanks for the info, what year is you parents TDI? I have opted for buyback as well, on the portal its telling me documents received all in order but have not received any emails since, its been over a week now. How long did it take you guys to get the notification after submitting the paper work?
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Old May 18th, 2017, 13:24   #216
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Thanks for the info, what year is you parents TDI? I have opted for buyback as well, on the portal its telling me documents received all in order but have not received any emails since, its been over a week now. How long did it take you guys to get the notification after submitting the paper work?
2011 A3 TDi. We heard back in 24 hours once submitted. Maybe the volume is substantially lower for Audi compared to VW.
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Old May 18th, 2017, 17:32   #217
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2011 A3 TDi. We heard back in 24 hours once submitted. Maybe the volume is substantially lower for Audi compared to VW.

*** Mine has been submitted two weeks ago and still no response.

All my paper work go the Ok to move forward.

I call BS on VW.
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Old May 18th, 2017, 19:26   #218
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Anybody else submit the required documents via mail instead of uploading, and get a response yet? I mailed the documents in two weeks ago, and still get a "Status:
Waiting on your mail"
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Old May 19th, 2017, 09:18   #219
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I uploaded my documents on Monday, got the offer email on Tuesday, made my choice, sent it back, and received a call today with an appointment of May 28. Not bad, eh?





............total fiction of course. I expect there are at least 60,000 applicants in front of me. Maybe I'll be done by the end of July...boy is that gonna piss off the dealers.
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Old May 19th, 2017, 10:00   #220
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I'm in the same boat, mailed papers 2 weeks ago still nada. If they don't hurry up I'm going to be over the 2000km allowed mileage
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Old May 19th, 2017, 12:21   #221
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*** Mine has been submitted two weeks ago and still no response.

All my paper work go the Ok to move forward.

I call BS on VW.
The word on the street is next week will see significant numbers receiving their offer and booking appointments.

....you have to understand the three chipmunks in the Ricepoint office are spinning the wheel as fast as they can!.....I'm sure comments like this get me bumped to the back of the line.

On a more serious note, my dealer tells me there will be a large number of offers going out next week Canada wide. AND there will be better incentives offered for June settlements than have been available for May completions. He also mentioned I will receive 0% financing (promised to carry that forward regardless), and perhaps some discounts ($1K etc.) so we'll see how that works out.

How the actual deal will be handled, what I've been told: Go to the dealership and pick up your cheque, decide on your vehicle (if you're getting another car), sign over your cheque to the dealership and any balance owing is paid to you on the spot in the form of a cheque from the dealership. So, no trip to the bank. WOW, a cheque FROM a dealership, I might have to frame that one.

As painless as possible he tells me.....but what about the Ricepoint bruising I've already incurred

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