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Ontario Local discussions for those in the Ontario, Canada area.

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Old May 16th, 2017, 16:53   #211
Divedeputy
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Originally Posted by Johhny04 View Post
Appointment booked online today. Heading back on June 3rd. It will be a sad day as the car is perfect with no issues. If only they had a fix for Gen 1 cars, it would be a perfect buy-back vehicle.
Yes, a sad day indeed. It is also too bad Ontario cars are so difficult to certify in other provinces.....just makes relocating them undesirable or even impossible.

Curious on how your appointment process unfolded... did you first receive notice through the claim portal, by phone, by email? Also wondering what time of day you were notified. I keep checking but there hasn't been a change in my portal page for more than a week now.

Last edited by Divedeputy; May 16th, 2017 at 16:56.
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Old May 17th, 2017, 07:12   #212
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Yes, a sad day indeed. It is also too bad Ontario cars are so difficult to certify in other provinces.....just makes relocating them undesirable or even impossible.

Curious on how your appointment process unfolded... did you first receive notice through the claim portal, by phone, by email? Also wondering what time of day you were notified. I keep checking but there hasn't been a change in my portal page for more than a week now.
Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
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Old May 17th, 2017, 09:37   #213
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Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
Good to know, thank you for the info. Are you planning on trading up?
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Old May 17th, 2017, 12:27   #214
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No. My parents are downsizing. Both retired and don't need a second vehicle.
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Old May 18th, 2017, 11:26   #215
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Received email confirmation that the signed Buyback paperwork was accepted and everything is in order. Advised to logon portal to select available return date. Through the portal I selected a day in June we wished to return the car. There was a note stating that a Audi rep would call to confirm the date and also mileage on the car. Next day rep called. Confirmed the return date appointment and we had to advise of exact mileage on the car. Pretty much that's it. Now we have to wait till June 3rd.
Thanks for the info, what year is you parents TDI? I have opted for buyback as well, on the portal its telling me documents received all in order but have not received any emails since, its been over a week now. How long did it take you guys to get the notification after submitting the paper work?
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Old May 18th, 2017, 13:24   #216
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Thanks for the info, what year is you parents TDI? I have opted for buyback as well, on the portal its telling me documents received all in order but have not received any emails since, its been over a week now. How long did it take you guys to get the notification after submitting the paper work?
2011 A3 TDi. We heard back in 24 hours once submitted. Maybe the volume is substantially lower for Audi compared to VW.
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Old May 18th, 2017, 17:32   #217
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2011 A3 TDi. We heard back in 24 hours once submitted. Maybe the volume is substantially lower for Audi compared to VW.

*** Mine has been submitted two weeks ago and still no response.

All my paper work go the Ok to move forward.

I call BS on VW.
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Old May 18th, 2017, 19:26   #218
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Anybody else submit the required documents via mail instead of uploading, and get a response yet? I mailed the documents in two weeks ago, and still get a "Status:
Waiting on your mail"
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Old May 19th, 2017, 09:18   #219
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I uploaded my documents on Monday, got the offer email on Tuesday, made my choice, sent it back, and received a call today with an appointment of May 28. Not bad, eh?





............total fiction of course. I expect there are at least 60,000 applicants in front of me. Maybe I'll be done by the end of July...boy is that gonna piss off the dealers.
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Old May 19th, 2017, 10:00   #220
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I'm in the same boat, mailed papers 2 weeks ago still nada. If they don't hurry up I'm going to be over the 2000km allowed mileage
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Old May 19th, 2017, 12:21   #221
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*** Mine has been submitted two weeks ago and still no response.

All my paper work go the Ok to move forward.

I call BS on VW.
The word on the street is next week will see significant numbers receiving their offer and booking appointments.

....you have to understand the three chipmunks in the Ricepoint office are spinning the wheel as fast as they can!.....I'm sure comments like this get me bumped to the back of the line.

On a more serious note, my dealer tells me there will be a large number of offers going out next week Canada wide. AND there will be better incentives offered for June settlements than have been available for May completions. He also mentioned I will receive 0% financing (promised to carry that forward regardless), and perhaps some discounts ($1K etc.) so we'll see how that works out.

How the actual deal will be handled, what I've been told: Go to the dealership and pick up your cheque, decide on your vehicle (if you're getting another car), sign over your cheque to the dealership and any balance owing is paid to you on the spot in the form of a cheque from the dealership. So, no trip to the bank. WOW, a cheque FROM a dealership, I might have to frame that one.

As painless as possible he tells me.....but what about the Ricepoint bruising I've already incurred

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Old May 24th, 2017, 07:00   #222
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Still no word for me, have been waiting just over a week now. When I made a mistake they got back in 3 or 4 days. The BS is the longer they take the more K's one puts on and the price of your car drops. The price should be say what we had mileage on them back when the scandal started back in 2015. The cost for them to fix convert our 09-14's over is some $12,500 bucks so they show be thankful and give us that amount plus the I believe they call it the top of $5,100 too.
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Old May 24th, 2017, 07:24   #223
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If the shysters don't give a really fair price, then I will change my mind and say I want it fixed and they can put 12,500 into fixing it, if we all do then see them pay out even bigger bucks the cheap shysters they are wright now. They not letting people carry over their warranties they had payed for or giving them a refund so I have heard. Buying back our cars is an easy out for them, because like I said if they had to fix them all would cost them even more then the buy out plus they would be running around like chickens with their heads cut off trying to get them all fixed in time and I would bet they couldn't get them all fixed..
I think the minimum they should be giving everyone is $17,600 and up from there based on the cost to fix them plus the $5,100 top up added to the fix cost. The newer your car and the lesser amount of K's on it and the price goes up from there. The governments both in Canada and the US should have ordered it and had it in writing. In fact as it appears to most up here, we have a bunch of wimps running our country, pot smoking wimps at that!!
That would be letting them off way too easy.

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Old May 24th, 2017, 07:30   #224
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If the shysters dont give a a really fair price the I will change my mind and say I want it fixed and they can put 12,500 into fixing it
I am beginning to think that way also...
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Old May 24th, 2017, 15:28   #225
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Unfortunately everyone is in this game for money, which is why I refer to it as a crooked business. Customers are NEVER first in mind. However, companies that focus on great, reasonably priced products and reliable service often succeed. I've said it before, VW designers (engineers, builders etc.) have their heart in the right place. It seems obvious to me certain VW executives had waaay to much luxury time on thier hands in order to dream up this disastrous scheme in the first place. Reminds me of the 1980s Long Island Railroad that went broke, and which uncovered the huge pile of dung sitting comfortably at the top: 55 Vice-Presidents.

VW (if not most car makers), mediation tool Ricepoint, and everyone in between milks the system for as much as they can get. And although they each print brochures saying otherwise, at the end of the day the CFO runs the show. And his/her strict mandate is to have more money at the end of every day, often regardless of the associated costs of goodwill, morale etc. such as what is unfolding here on this forum and many other places.

On the one hand it appears too late to cry over the terms of this deal, yet on the other it seems plausible the request for a fix could land a crippling blow to the entire process, and ring up vastly higher, longer term costs. That certainly isn't what the dealers want, so if they give me any pain I will suggest redirecting it to the source of all this misery.

I've always cringed at being 'handled' and I have that feeling again as I await my turn at the till. So which is the path of lesser evil.......?

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