PassatDriver
Member
After calling the SA to inquire why he thougt it was an electronic problem but the paperwork read as follows:
Code P029900 ran test plan check turbo charger. Test plan failed. Hard rattling from turbo. Turbine shaft broke excessive play in exhaust. Removed turnin pressure pipe found oil building up in the bottom of cooler. Talked to tec. He agreed on turbo. Replaced turbo charge and reran test plan vehicle passed test plan.
After two days of waiting for an answer from the SA, and another call to the service manager, the SA called me to say that originally he thought it was an electronic problem, but when the tech took the turbo off, he found that the shaft was leaking from the bearings and there was oil in the cooler. Interesting how the paperwork says nothing about an electronic problem. I guess the tech and the SA don't talk to each other, or the SA doesn't read the paperwork.
The SA was somewhat reserved during the conversation. I don't know if that was because I called the service manager when I did not hear from him for 2 days after asking him to give me the real story, or that he was holding something back.
They standa behind the explanation that it was a defective part, no driver error or abuse, and it should not happen again.
Code P029900 ran test plan check turbo charger. Test plan failed. Hard rattling from turbo. Turbine shaft broke excessive play in exhaust. Removed turnin pressure pipe found oil building up in the bottom of cooler. Talked to tec. He agreed on turbo. Replaced turbo charge and reran test plan vehicle passed test plan.
After two days of waiting for an answer from the SA, and another call to the service manager, the SA called me to say that originally he thought it was an electronic problem, but when the tech took the turbo off, he found that the shaft was leaking from the bearings and there was oil in the cooler. Interesting how the paperwork says nothing about an electronic problem. I guess the tech and the SA don't talk to each other, or the SA doesn't read the paperwork.
The SA was somewhat reserved during the conversation. I don't know if that was because I called the service manager when I did not hear from him for 2 days after asking him to give me the real story, or that he was holding something back.
They standa behind the explanation that it was a defective part, no driver error or abuse, and it should not happen again.