Well I generally hate buying something that doesn't have what I want. Saying they won't support something that is needed and should be fairly easy to implement, isn't going to draw customers to them, especially at better than $400 US. My fist cell phone experience was similar. I was told the phone was due to be upgraded (software) in the next month or so. 3 years later still no update. Switched to Google and Nexus phones after that. When a $25 solution is available that works for most, you will be hard pressed to get anyone interested in a $400 product that doesn't currently work for what most are looking for.