Volkswagen and the Plaintiffs’ Steering Committee have been working alongside other
stakeholders to address how the eligibility requirements apply to claims associated with a vehicle that
has been branded with a salvage title. A vehicle is designated as salvage when it has been damaged
or deemed a total loss by an insurance company that paid a claim on the vehicle. Some consumers
had purchased ++++++++++++Eligible Vehicles branded with a salvage title after ownership had been transferred to
an insurance company, and submitted claims for benefits under the Resolution Agreements. As of
August 17, 2017, there were
253 such claims actively pending in the first ten-business-day review
period. These non-standard claim types are excluded from the first and second ten-business-day
review period timeliness analysis while the parties determine how the eligibility requirements should
be applied to them.
Finally, the first ten-business-day review period figures -- and the second ten-business-day
review period figures below -- exclude two groups of consumers who have submitted claims for
Volkswagen to process and who are not eligible Class Members pursuant to the Resolution
Agreements. First, as of August 17, 2017, there were 765 active claims from consumers who
initially purchased Eligible Vehicles in the United States but registered them in Canada.9
