TDI2000Zim
Veteran Member
Everybody hides something. Which is why you and I don't walk naked in the streets in summer.IMHO VW has had a big time trust issue for the past few years and this most recent mess points to a culture of hiding problems. My direct experience has been with a DMF which grenaded at 77k. They did not admit fault but kind of did with a not-so-subtle part number/supplier change for the replacement DMf. A similar contributor to the trust issue could be said about a substandard cam design which wears out waaay before it should have (PD engines). Then there's the infamous HPFP issue; I can recall being at the dealer for the DMf issue in 2009 when there was an angry customer present facing thousands for a fuel system replacement, only to be accused of misfueling. They finally did mostly reimburse, but only after repeated failures. When there are a crazy number of car companies out there, and the profit margins being razor thin, you would think a better strategy would be to build customer loyalty by building or repairing trust instead of repeatedly breaking trust. I still love the car 260k miles later but am leery of vw as a company-not that I blindly trust any manufacturer.
I think that the issue with VW is more similar to, "I'm the Donald Trump of diesel automobiles!"
Then again, Trump does make fun of himself every now and then.
I think the antidote to this whole deal is a lot more transparency, and a return to the 1960's "we are willing to serve" attitude.