Chiroman
Active member
So this has already been stated elsewhere: If vehicle was purchased with phase 1 already applied, and vehicle has less then 64k km (40k miles) for DSG, then only phase 2a (second NOx sensor and related software) would be done. Then after vehicle has more than 112k km (70k miles), phase 2b would be performed that would replace the DPF, oxidation catalyst and selective catalytic reduction converter.
My letter from VW states exactly this, so I called my dealer to confirm that I would only be getting phase 2a done since I bought my 2015 GSW new in May 2017 with phase 1 applied, and it is a DSG and has less than 64k km (40k miles). To my surprise, the dealer said that I would be getting both kits at the same time. When I stated that only 2A should be performed as per my letter from VW, they said they could not answer that and were only going by the information they have. They suggested I contact VW with the question. Being in Canada I contacted VW customer care, and they refused to answer any questions relating to phase 1 or 2 emissions modifications, instead they directed me to contact the TDI settlement center for answers. I called the settlement center, and they said the question has nothing to do with them (which I agree with since I have no claim), and said I should call VW. So, a very simple question that no one wants to answer, go figure.
Interestingly, the dealer also mentioned that I should not delay to long in getting the phase 2 work done, as VW may terminate the phase 2 emissions repair offer at some point. I doubt this last point as I do not believe there is an expiry date on any open recalls, including the emissions recall.
Has anyone else in this situation have this happen where 2a and 2b were both done when only 2a should have been done? It would be nice to delay the hardware replacement until after 112k km (70k miles).
My letter from VW states exactly this, so I called my dealer to confirm that I would only be getting phase 2a done since I bought my 2015 GSW new in May 2017 with phase 1 applied, and it is a DSG and has less than 64k km (40k miles). To my surprise, the dealer said that I would be getting both kits at the same time. When I stated that only 2A should be performed as per my letter from VW, they said they could not answer that and were only going by the information they have. They suggested I contact VW with the question. Being in Canada I contacted VW customer care, and they refused to answer any questions relating to phase 1 or 2 emissions modifications, instead they directed me to contact the TDI settlement center for answers. I called the settlement center, and they said the question has nothing to do with them (which I agree with since I have no claim), and said I should call VW. So, a very simple question that no one wants to answer, go figure.
Interestingly, the dealer also mentioned that I should not delay to long in getting the phase 2 work done, as VW may terminate the phase 2 emissions repair offer at some point. I doubt this last point as I do not believe there is an expiry date on any open recalls, including the emissions recall.
Has anyone else in this situation have this happen where 2a and 2b were both done when only 2a should have been done? It would be nice to delay the hardware replacement until after 112k km (70k miles).
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