DPF Not Covered Under Extended Warranty?

I have a 2014 Q5 TDI 3.0 that had the fix at 68,000 miles and now at 81,000 miles it threw a P226D00 code that the dealer says means I need a new DPF. He also says it's not covered under the extended warranty that came with the fix because it's considered a wear item. The warranty book states that the recommended maintenance schedule is not affected as it relates to DPF ash loading, but it also specifically states that the DPF IS covered. 81,000 is far short of the recommended maintenance interval of 110,000, the first time it's to be checked.

The DPF idiot light has not come on, just the check engine light with the P226D code. Has anyone else had this experience? I've opened a case with Audi Customer Service but so far they are deferring to the dealer.

UPDATE: A call to Audi Customer Care, sending them the pertinent page, a wait for a week, and the dealer was convinced the DPF is covered.

Did the wrong oil get used at some point? That is an early failure. The stated warranty certainly looks as if it covers this.

It's supposed to be covered. There is no exclusion for "wearing out". Bring your written warranty and push your case.

This shouldn't even be a discussion based on the extended warranty that was issued as part of the settlement. Provided you've had the fix performed.
https://www.audidiesellookup.com/pd...issions_Disclosure_3L_Gen2_SubGenPC_Final.pdf

Get the Manager involved and demand that they put the denial in writing on their letterhead.

I’m sure Audi is “deferring” to the dealer, hoping that you will pay instead of them. And the dealer would rather charge you more for the repair than Audi would reimburse. But you need to stand your ground. There is still time to get the class action attorneys involved to hold them to the settlement agreement.

A wear item whose wear rate was changed because of dieselgate and is explicitly covered. And they are trying to deny. Not cool.

Thanks for the replies and advice. All service has been performed by this dealer except the very first one. I have always been treated well at this dealer and am surprised at this response. The service writer says they are only following guidance from Audi.

And people think they'll get better service paying dealers that hawk cars with nose rings.

richh001 said:

Thanks for the replies and advice. All service has been performed by this dealer except the very first one. I have always been treated well at this dealer and am surprised at this response. The service writer says they are only following guidance from Audi.

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I've found the dealerships are clueless on these matters. When I had my Q5 updated they were only going to put $40 worth of fuel in it. I told them that they needed to FILL it. They weren't going to. I showed them the literature and sure enough they admitted that they should fill it, which they did. Probably saved a bunch of money NOT filling others to the top.

VW didn't want to give me free Adblue when I was there last, they tried to say that since I hadn't had the vehicle serviced they didn't have to. I told them to give me a denial on their letterhead with their Service managers signature on it. They filled it.

Go back with the info provided. Tell them you won't leave without a written denial of service. Report back.

hermantile said:

This shouldn't even be a discussion based on the extended warranty that was issued as part of the settlement. Provided you've had the fix performed.
https://www.audidiesellookup.com/pd...issions_Disclosure_3L_Gen2_SubGenPC_Final.pdf

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See page 8!!!

I sent the person at Audi Customer Service a copy of page 8. It sure seems pretty clear to me. If I don't get it straightened out through Audi Customer Care I will go back to the dealer and ask for a written denial. Or should I just try another dealer?

richh001 said:

I sent the person at Audi Customer Service a copy of page 8. It sure seems pretty clear to me. If I don't get it straightened out through Audi Customer Care I will go back to the dealer and ask for a written denial. Or should I just try another dealer?

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I would deal with them in person if possible..hand them the info personally..

I just got a call from Audi Customer Service; the repair will be covered 100%.

richh001 said:

I just got a call from Audi Customer Service; the repair will be covered 100%.

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Excellent news. [emoji122][emoji106]

I'm just going to assume that this will be their SOP for all cases. If they deny 100% at first, how many are going to argue and push their case before VWoA just puts their hands up and fulfills their obligation under the settlement? My assumption is that most people will hang their head and hand over payment, helping VWoA make customer service great again. The number of warranty cases on here already seem to support my (clearly) scientific observation of this deny and cross fingers approach.

If you own one of these cars now and aren't aware of the settlement mandated warranty and what it covers, and aren't willing to stand up and make sure VW meets their obligation, then I guess you should pay. No different than buying any other new car and being told it isn't covered and then giving up and paying. Stand up and assert your rights until they are fulfilled. They are in writing after all.

Better words can't be spoken, how many dealers get away with a "$95 diagnostic fee" for warranty work?

Lightflyer1 said:

If you own one of these cars now and aren't aware of the settlement mandated warranty and what it covers, and aren't willing to stand up and make sure VW meets their obligation, then I guess you should pay. No different than buying any other new car and being told it isn't covered and then giving up and paying. Stand up and assert your rights until they are fulfilled. They are in writing after all.

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ugh...

richh001 said:

I just got a call from Audi Customer Service; the repair will be covered 100%.

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Excellent news!

The moderator should revise the title of the thread so as to not cause angst in new forum members to "DPF Is Covered Under Extended Warranty"

Or the OP could update the first post with the critical info, so those seeing and coming to this thread will know right away the result.

All fixed - new DPF and sensor. Dealer also agreed, after I asked, to refund the $114 diagnosis fee. Thanks all!

richh001 said:

All fixed - new DPF and sensor. Dealer also agreed, after I asked, to refund the $114 diagnosis fee. Thanks all!

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Glad to hear that Audi did the right thing

Way to go and good luck! Thanks for updating the first post as well!

2009 JSW TDI 10k DPF

So maybe due to the fact that my car is a 2009 and had the DPF/NOx Cat Assembly replaced with the two piece exhaust during the modification, but York VW had no issues replacing my DPF 10,000 miles after modification. I had a DTC for P0401 EGR Insufficient Flow. Same code and fix as before the modification, so hopefully it was just a faulty DPF. However, main point being - absolutely zero issue making it right and taking care of the rental costs, just had to pay for the gas for the 2018 Tiguan Limited I got to scoot around in for a day and a half.

CRWalker said:

So maybe due to the fact that my car is a 2009 and had the DPF/NOx Cat Assembly replaced with the two piece exhaust during the modification, but York VW had no issues replacing my DPF 10,000 miles after modification. I had a DTC for P0401 EGR Insufficient Flow. Same code and fix as before the modification, so hopefully it was just a faulty DPF. However, main point being - absolutely zero issue making it right and taking care of the rental costs, just had to pay for the gas for the 2018 Tiguan Limited I got to scoot around in for a day and a half.

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You are saying the 2009 TDI fix received a new DPF, and it clogged in 10,000 miles? That is absolutely scary.

It might be if it was happening on any kind of a widespread basis, but it isn't. More like an odd ball occurrence, and it is covered if it does happen.