newbury
Veteran Member
Just got my FINAL OFFER. Only 7 or 8 business days after the email that I qualified.
I called once, got transferred and about an hour in got disconnected. Haven't called back.From the spreadsheet, it looks like there have been only 2 actual buybacks on 11/9 (though that seems early...) In my attempts to call (to change my choice to buyback), during one of many long holds, they have a recording saying that "any buyback dates on your portal are not actual dates." I wonder the "buyback complete" column should be renamed to "buyback scheduled." "Buyback complete" should probably be only for actual, confirmed buybacks.
P.S. Calling in has been a nightmare. Despite the hold recording emphasizing having your claim number, when you get to real person, they ask for name, address, phone, VIN - all of which should be in my claim record. Then I got hung up on 3 times during a "transfer."
What does calling accomplish other than raising one's blood pressure? Of the hundreds of complaints on this forum, only a handful of calls resulted in any forward movement. I haven't called once, my pre-scandal purchased car went right through with no problem. Of course, I'm not turning it in till '18. And my other, an August 16 purchase is stagnant just like everyone else's. Why waste one's time calling? Just reading complaints such as yours brightens my day.P.S. Calling in has been a nightmare. Despite the hold recording emphasizing having your claim number, when you get to real person, they ask for name, address, phone, VIN - all of which should be in my claim record. Then I got hung up on 3 times during a "transfer."
It may depend on which menu options you select in the phone menu. This morning I had to call - it was only a 10-minute wait. In my case it was simple - I had trouble uploading and using a different browser (or clearing the cookies) was all that was really needed.P.S. Calling in has been a nightmare. Despite the hold recording emphasizing having your claim number, when you get to real person, they ask for name, address, phone, VIN - all of which should be in my claim record. Then I got hung up on 3 times during a "transfer."
Also depends on which number you use. If you call Customer Care through the VW site you will get long wait times. I had that issue this morning. Then I call the 844-98CLAIM # ( 844-982-5246 ) and got right through.It may depend on which menu options you select in the phone menu. This morning I had to call - it was only a 10-minute wait. In my case it was simple - I had trouble uploading and using a different browser (or clearing the cookies) was all that was really needed.
The woman who answered was very nice, and was trying so hard to be helpful and informative that it was almost hard to get her off the phone. Maybe because I was nice to her, and she knew that the next one in the queue was likely to be cranky .
Good point. I never even thought to call VW customer care - I called the claim number (I have a sticky with the number and my claim number attached to my monitor).So always use the Claim # not VW Customer Care #
I had all my issues calling 844-982-5246, not VW Customer Care.Also depends on which number you use. If you call Customer Care through the VW site you will get long wait times. I had that issue this morning. Then I call the 844-98CLAIM # ( 844-982-5246 ) and got right through.
So always use the Claim # not VW Customer Care #
I have to call in order to change my previously registered choice from fix to buyback. I have no other option.What does calling accomplish other than raising one's blood pressure? Of the hundreds of complaints on this forum, only a handful of calls resulted in any forward movement. I haven't called once, my pre-scandal purchased car went right through with no problem. Of course, I'm not turning it in till '18. And my other, an August 16 purchase is stagnant just like everyone else's. Why waste one's time calling? Just reading complaints such as yours brightens my day.
Very valid reason. Unfortunate that it can't be done on the line. But the majority of calls seem to be 'my neighbor got approved an hour ago.I have to call in order to change my previously registered choice from fix to buyback. I have no other option.
Just wondering Airpizz if we should get your approval on the validity of calls made to VW? Kind of pre screen them.Very valid reason. Unfortunate that it can't be done on the line. But the majority of calls seem to be 'my neighbor got approved an hour ago.
What about me.' Oh well. I'm not changing my mind on anything. And will make every effort not to call, not once, not ever.
Certainly don't need my blessing to call. But the constant ranting like a bunch of two year olds is a tiring.Just wondering Airpizz if we should get your approval on the validity of calls made to VW? Kind of pre screen them.
Well on the other hand it would deny you a good chuckle.
Glad yours went right through though.
That is part of any forum, but we are not in their shoes. I am sure there is a lot of childish " I want it now" behavior, but I'm sure there is a lot of people stressing right now for lots of different reasons we don't know.Certainly don't need my blessing to call. But the constant ranting like a bunch of two year olds is a tiring.
The only real status that I see us getting will come at the end of the month when there is a status conference before the Judge. Other than this we are all kind of flying blind.My complaint is simple. They aren't communicating the process. People that turned in their paperwork a week ago are getting offers, people that turned it in in September aren't. Maybe there's a great logical reason, but VW isn't saying. It's pretty ridiculous.
At the hearing on 18 Oct. many objections were raised, and they were summarily dismissed. Would have been nice if someone back then raised the need for reasonable transparency. The lack of transparency has become the number one issue as I see it. On the 18th all kinds of data was presented on registrations on the portal, etc. I would think VW is tracking numbers now for the major steps in the process weekly if not daily. Why not just display those numbers on the portal along with projections for the next week, etc? The total information void is maddening.My complaint is simple. They aren't communicating the process. People that turned in their paperwork a week ago are getting offers, people that turned it in in September aren't. Maybe there's a great logical reason, but VW isn't saying. It's pretty ridiculous.
Same. I not sure why this experience has been such a crapshow, but VWs lack of communication seems to enhance the aggravation. I know we're in the final stretch which makes people impatient, but no status, no communication? I hope VW learns from this.Still very little movement on people with loans on their cars. If I would have known this was going to hold me up, I would have paid the loan off before even signing up.
Never had debt on my car. Car was bought 3 years ago, paid in cash. Submitted my documents on 9/18. They still have not been accepted. You can imagine how happy I am looking at the spreadsheetits disappointing they are working on those paid off first. most if not all of us have lined up new vehicles and to have to wait and watch these deals disappear is sad.
I paid mine off in August - the thinking was that this might speed things up a little. Never in my wildest dreams did I think it would be this bad.its disappointing they are working on those paid off first. most if not all of us have lined up new vehicles and to have to wait and watch these deals disappear is sad.
Oh man, I feel for ya!Never had debt on my car. Car was bought 3 years ago, paid in cash. Submitted my documents on 9/18. They still have not been accepted. You can imagine how happy I am looking at the spreadsheet
me neither man, me neither.I paid mine off in August - the thinking was that this might speed things up a little. Never in my wildest dreams did I think it would be this bad.