Miles on car at failure: 10568
Build date: Unknown. Purchased 10.04.12
Corrective actions from dealership: Dealership experience has been horrible. They are currently replacing the turbo and some associated plumbing.
Outside air temps at failure: Lower 30s. Upper 20s when driven extensively earlier in the day.
Failure warning signs, if any: Atypical turbine whine while parked at idle during a funeral precesion.
Warning lights on dash/MFI: Solid check engine light. Flashing glow plug indicator.
Problems since replacement: Still at the dealership. Repair time: 6 days as of now.
Any dealer divulged info on other incidents involving other failures: This is the second or third failure that this SA has knowledge of.
Did the dealership perform all maintenance and on schedule: Just had the 10000 mile service 2 weeks ago.
If not dealership, what oil was used/miles on oil: Approximately 1000 on dealer-supplied oil.
Are you the original owner of the car: Yes.
Did you baby your car or not: Car was driven at a reasonable pace. I'm not hard on vehicles.
Do you interrupt DPF regenerators: Yes.
How long is your daily commute: I work from home. Would estimate a daily 50 mile drive and travel 600+ miles every other weekend.
Transmission: dsg
Friday night, my dog and I left southern NJ for our bi-weekly trip to the fingerlakes in upstate NY. Earlier in the day, we had been in a hour long funeral precession which was when I first heard the turbine whine. Before getting on 476 north near Philadelphia, the car lost power and I exited immediately and limped to the nearest VW dealership.
It was around 830pm and they couldn't get me a loaner, couldn't take me to get a rental, and didn't offer a ride. They took my keys and left, leaving my dog and I to figure out what to do in 30-degree weather 100 miles from home . After about an hour, I found a taxi that would carry a large dog and got a rental and started the 2 hour drive home.
The dealership confirmed a failed turbo on Saturday.
The new turbo part number ends with QX and that's all they seem to be replacing, aside from some clips and some hoses.
According to the SA, the car should be done tomorrow.
The SA shared that they've done at least 2 or 3 other 2012/13 Passats which have had the same failure.