I am thoroughly confused. At the buyback closing I was given a revised offer which was slightly higher than the original accepted offer through claims portal. The offer constituted a higher payment (nearly $300) to me but did not change or reduce the loan payoff amount which was with Volkswagen credit.
The original offer was in December and closing in March so naturally I had made three payments since the original offer.
After closing I got an email showing increased offer.
Now I got a notification from Chase with the amount due to me per the new offer from closing, but my loan with VW credit was paid off 4 days later at the current March payoff amount which was nearly $1400 less.
I called vw credit and they tell me that there is no overpayment and hence no refund check to me. The account is paid and closed.
I called the claims hotline as my account in the claims portal shows completed and any of the reps I speak don't have a clue about increased offer and claim that I drove more than I was supposed to and so offer is reduced. They don't seem to have any access to see what amount was paid to me or the loan.
They just keep repeating what I tell them the payments were and that they don't have a tracking number for the loan payoff, but seem to be clear that I have got what I have been paid and no more payment is due.
Something else the VW credit rep told me is that I was not alone and since start of March this has been happening. Vw credit gets paid less than the offer and account is closed.
It is possible VGOA and VW credit is working together to close the loan accounts to help the customer from having to make additional paymentW and have not processed the loan payment yet.
Has this happened to anyone with a loan from vw credit and how did you resolve it. I would appreciate any guidance.
The original offer was in December and closing in March so naturally I had made three payments since the original offer.
After closing I got an email showing increased offer.
Now I got a notification from Chase with the amount due to me per the new offer from closing, but my loan with VW credit was paid off 4 days later at the current March payoff amount which was nearly $1400 less.
I called vw credit and they tell me that there is no overpayment and hence no refund check to me. The account is paid and closed.
I called the claims hotline as my account in the claims portal shows completed and any of the reps I speak don't have a clue about increased offer and claim that I drove more than I was supposed to and so offer is reduced. They don't seem to have any access to see what amount was paid to me or the loan.
They just keep repeating what I tell them the payments were and that they don't have a tracking number for the loan payoff, but seem to be clear that I have got what I have been paid and no more payment is due.
Something else the VW credit rep told me is that I was not alone and since start of March this has been happening. Vw credit gets paid less than the offer and account is closed.
It is possible VGOA and VW credit is working together to close the loan accounts to help the customer from having to make additional paymentW and have not processed the loan payment yet.
Has this happened to anyone with a loan from vw credit and how did you resolve it. I would appreciate any guidance.
