NEW MEMBER, FIRST POST!
Love the site and have learned so much.
Dropped a 2013 Q7 last Tuesday, asked for and rec'd loaner Q3 S-line upon request. They used my claim #, I have accepted half of payment and rec'd all $1500 from Bosch.
I was told I was second client to have an emissions fix done in WV. Subsequently told I was the first 3.0 Gen 2.1 to get fix. Tech states still only requiring about 3-4 hours, so I asked for an oil change as well and was told to pickup following day.
Next eve I call and dealer waiting on parts....
Day after they say waiting on a tool and a sticker...
Kept loaner over weekend...no call from dealer for two days after wknd...I go to dealer 8 days after dropping in order to get some random things from Q7 interior, they claim its finished now though! Q7 gets washed and upon entering there is an engine light. Dealer states also night they will keep another day and make sure everything okay...no call yet...hopefully get it before another weekend...
Last conversation before leaving I state please don't forget the DEF fill, and the fuel(I mentioned at minimum $40 diesel) They retorted that diesel fill only an option if you don't take a loaner...?
Not once did I get a call, and got half ass answers upon calling, it was evident they are used to being cussed out.
This dealer's customer service is beat, but next closest is 1.5hr drive. Likely worth it after this bullcorn. Maybe Im being picky....we do have a decent loaner for time being...just would have been nice to know they didn't have any parts, etc at time of drop. Guess thats what I get for being eager to get fix.
Or perhaps VW and Audi dealerships really are the worst...