bbens@hotmail.com
New member
New member; howdy to all. I'll try to keep this brief.
Loving our sold-as-new 2015 Gold TDI Sportwagen SEL which we bought 5/2017: German manners and refinement, fairly priced with discount, just the right size etc.. As I had purchased the service plan (5 yrs / 50k miles I think), we brought the car in to our local VW dealer for oil service etc... Unfortunately the next day I noticed a large oil slick in our driveway and up and down the street. Turns out service tech didn't install the oil filter correctly (o-ring crimped) resulting in oil loss. Dipstick showed no oil, yet no codes/lights on the dash, and engine didn't sound unusual. Unfortunately car had already been driven more than an hour with insufficient oil, so I had the car towed to the dealer. Dealer inspected the car confirmed that inspection revealed no shiny bits in the oil, no codes, noises nor other warning signs, and told us to pick the car up. I responded (partly informed by other threads on this forum) that running an oil-starved engine can cause problems not immediately evident, and that I wanted to make sure this issue was noted by VWOA, and that the engine was sufficiently warranted.
After opening a formal complaint with VWOA, both dealer and VWOA tried to assure me that the long block warranty (and internal note of this oil filter mistake) would cover me. However, the verbiage on the warranty is (deliberately?) ambiguous, and seemed to me that there might be some differentiation between the emissions and long block sections of the warranty. I wanted written confirmation that the long block is covered with the same 11-year/162,000-mile term as the rest of the extended emissions warranty. For about a week I got lots of hedged verbal assurances ("to my understanding", "it looks like" etc..), but nothing in writing. Long story short, as of today I got the following via email from my case manager at VWOA:
"After reviewing your case with a Supervisor, here within Volkswagen of America, it has been determined that the engine long block is covered for 11 years or 162,000 miles to any manufacturer short comings."
I am posting this because it seems I am not the only one out there who was confused by the verbiage of the Dieselgate warranty terms with regard to the long block. I hope that this is helpful or interesting to some of you. Feel free to chime in.
Thanks,
Brad
Loving our sold-as-new 2015 Gold TDI Sportwagen SEL which we bought 5/2017: German manners and refinement, fairly priced with discount, just the right size etc.. As I had purchased the service plan (5 yrs / 50k miles I think), we brought the car in to our local VW dealer for oil service etc... Unfortunately the next day I noticed a large oil slick in our driveway and up and down the street. Turns out service tech didn't install the oil filter correctly (o-ring crimped) resulting in oil loss. Dipstick showed no oil, yet no codes/lights on the dash, and engine didn't sound unusual. Unfortunately car had already been driven more than an hour with insufficient oil, so I had the car towed to the dealer. Dealer inspected the car confirmed that inspection revealed no shiny bits in the oil, no codes, noises nor other warning signs, and told us to pick the car up. I responded (partly informed by other threads on this forum) that running an oil-starved engine can cause problems not immediately evident, and that I wanted to make sure this issue was noted by VWOA, and that the engine was sufficiently warranted.
After opening a formal complaint with VWOA, both dealer and VWOA tried to assure me that the long block warranty (and internal note of this oil filter mistake) would cover me. However, the verbiage on the warranty is (deliberately?) ambiguous, and seemed to me that there might be some differentiation between the emissions and long block sections of the warranty. I wanted written confirmation that the long block is covered with the same 11-year/162,000-mile term as the rest of the extended emissions warranty. For about a week I got lots of hedged verbal assurances ("to my understanding", "it looks like" etc..), but nothing in writing. Long story short, as of today I got the following via email from my case manager at VWOA:
"After reviewing your case with a Supervisor, here within Volkswagen of America, it has been determined that the engine long block is covered for 11 years or 162,000 miles to any manufacturer short comings."
I am posting this because it seems I am not the only one out there who was confused by the verbiage of the Dieselgate warranty terms with regard to the long block. I hope that this is helpful or interesting to some of you. Feel free to chime in.
Thanks,
Brad
