hudsonian
Veteran Member
So my dealer stepped up and did well. Last Friday I took my 2013 high-line into the dealership for a 6 month oil change from new (it was a free change), during the change it slipped on the lift and crushed the sill. It had less than 6000km on it and was just a little under 6 months old. After a bit of discussion the General Manager at the dealership gave me a brand new 2013 in exchange at ZERO cost... Good for them. Only down side, I loved the platinum grey and I am not so keen on the Optra red I now own. Picked it up today with just 25km on the clock... Back to the new car smell with a new warranty etc.... The dealer did cause the problem but they did their best to resolve the situation.
Only downside, VW Canada still haven't called me back to discuss the incident, good job the dealer had their back.
Only downside, VW Canada still haven't called me back to discuss the incident, good job the dealer had their back.
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