TDIJetta99
Top Post Dawg
This one..
That reply is disappointing and inconsistent. I asked for a formal letter and not just an email.I got 3/36 for HPFP from VWCC back in Oct-Nov. 2011:
Thank you for contacting the Volkswagen Information Center. We are
pleased to see you have ordered the popular Golf TDI model, and we
appreciate your concerns regarding the fuel pump and warranty coverage.
Volkswagen Group of America is cooperating fully with the National
Highway Transportation Safety Administration's (NHTSA's) investigation
of fuel pump issues in certain Volkswagen and Audi models equipped with
2.0-liter TDI diesel engines. Volkswagen has informed NHTSA that it
does not believe the complaints reflect a safety defect in the fuel
pump. Volkswagen's own data, which we have presented to NHTSA, suggest
that contamination of the diesel fuel that results in a loss of
lubrication in the fuel pump may explain many of the observed failures.
In addition to supporting NHTSA's investigation, Volkswagen and Audi
will continue to work with customers who have experience fuel system
issues in models equipped with our 2.0-liter TDI engine. Volkswagen
will examine whether external factors may have resulted in fuel
contamination and will work with individual fuel suppliers or other
parties as needed. In any event, Volkswagen will continue to cooperate
fully with NHTSA's investigation.
Please be assured your comments have been documented and made available
to the proper parties at Volkswagen of America. The fuel pump will
continue to be covered by the 3-year/36,000-mile New Vehicle Limited
Warranty for manufacturer's shortcomings. If additional research
warrants a re-examination of the current warranty coverage, Volkswagen
will notify those customers with affected vehicles.
If you have any additional warranty questions or concerns, we encourage
you to contact the Customer CARE Center at 1-800-822-8987 and speak with
an advocate.
Thank you again for visiting vw.com. We look forward to seeing you
behind the steering wheel of your Golf TDI in the near future!
Matt
Volktalk
To which I replied:
Matt,
Thank you for your response regarding my warranty and other questions for my 2012 Golf TDI.
I have received information from other TDI owners who have received correspondence from VW CC which contradicts what you provided to me in your email. The others have been told by CC that the HPFP(High Pressure Fuel Pump) has been added to the list of covered components under the Powertrain Limited Warranty for for 5 years or 60,000 miles.
If you would be so kind as to research this issue and try to see what in fact is covered in this vehicle, specifically in regards to the
HPFP, in my anticpated new car.
If you need more specific info such as the emails that were received by the other VW owners I can provide that to you as well, just let me
know.
Thank you for your time and I look forward to hearing from you.
To which they replied:
Thank you for your follow-up email regarding the high-pressure fuel pump inquiry on your Golf TDI. All recall, service action, and warranty extension decisions made by Volkswagen of America are Vehicle Identification Number (VIN) specific. The Volkswagen Information Center does not have resources to verify if a particular VIN is affected by an announced recall or service action.
For the most complete information regarding this or any other service action in relation to your vehicle, please contact the Customer CARE Center at 1-800-822-8987. Customer CARE has the resources to verify all open recall and service action campaigns on your Golf. You may also contact Customer CARE by email through the website at http://web.vw.com/templates/Service?serviceName=customercare. We hope this information will be of some assistance to you.
Thank you again for visiting vw.com!
Matt
Volktalk
Email is legally binding.That reply is disappointing and inconsistent. I asked for a formal letter and not just an email.
Can you imagine going to your local dealer with a printed email from VW Customer Service and asking that your $10,000 HPFP repair bill be covered.
Good to know, I emailed VW Customer Care about a week ago for clarification on the warranty issue and received no response. I plan to email them again by Friday.Email is legally binding.
Trust me, I've dealt with a few e-discovery requests in my career.
About 72 hours, or so.For those who recieved assurances from VW Customer Care that the HPFP is covered under the 5/60 powertrain warranty, how long did it take for a response?
I can print out others who have emailed their 5/60 HPFP VWCC responses to me and use that as back up too. I'll look at my extended warranty too which is 7/100 and look at it in more detail.Email is legally binding.
Trust me, I've dealt with a few e-discovery requests in my career.
Yep, that's a different warranty, and they don't have a website, only a phone number to call. Unfortunately, "vagueness" usually works to the benefit of the company, not the consumer.Blackheart- Why not just ask them if the hpfp is covered? It can be described as an "injection pump" and still be somewhat accurate technically.
Yep, that's a different warranty, and they don't have a website, only a phone number to call. Unfortunately, "vagueness" usually works to the benefit of the company, not the consumer.
Thank you for your e-mail inquiring about the warranty for your Jetta’s High Pressure Fuel Pump.
The High Pressure Fuel Pump in your Jetta is covered under the Powertrain Limited Warranty for five years or 60,000 miles, whichever occurs first, from the in-service date of November 6, 2010, for manufacturer shortcomings.
Should you experience any concerns with your Jetta, we ask that you address this with your local servicing dealer. They will be in the best position to diagnose your Jetta and confirm if the repairs will be covered under any applicable warranty.
Please know Volkswagen is working in full cooperation with the National Highway and Traffic Safety Administration (NHTSA) in researching customer concerns with the fuel pump on our Clean Diesel vehicles.
At this time, there has been no indication, based on the research, that the customers that have experienced concerns with the fuel pump have been related to an inherent flaw in the design.
With you being a multi-Volkswagen owner, we recognize your loyalty to our brand, and we take your concerns seriously. We want you to feel confident in your purchase, and I hope you are otherwise enjoying the unique driving experience your Jetta was built to provide.
Should you need future assistance, our Customer CARE Center is available Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987 or by email through the “Contact Us” page of our website.
Exactly what my letter said....even though I only have one VW. I guess they know I've had two others in my past? One was Lemon-Lawed...a 1.8T Jetta, which they gave me a loaner for 3500 miles, all my money back, and gave me a decent deal on a VR6 Jetta. Wish I still had that VR6.Got my answer back on warranty clarification;
Some fuel retailers, Racetrac and Murphy, I have confirmed by email will cover the cost of repairs if fuel system damage is due to contaminated fuel.If you fill with diesel and the fuel is bad, there is nothing you as a consumer can do to control or test the fuel.
AFAIK VW has not issued its dealers with any kind of diesel contaminant test kit to substantiate any bad fuel claim. I call it a smoke screen until proven otherwise.
That's the problem I see. No clear path to liability for damage as it can appear many miles after exposure to contaminates.Been that way for quite some time for most if not all big fuel retailers I would imagine. Just comes down to liability customer, station or car mfg. With no real proof so far that fuel was contaminated you can end up in a finger pointing contest between VW and the fuel supplier (assuming you didn't do it yourself).
The conspiracy train of thought is they will hold the results till after the election.
You can file a claim against any station selling bad fuel. There's no need for any fuel warranty. So, don't worry about finding a brand that promotes a fuel warranty.Had a hpfp failure on my 2013 Passat TDI - while on original tank from VW. They indicate fuel contamination... and recommend buying diesel only from high volume stations....
So far, only BP explicitly warrants the quality of their fuel - covering repairs due to poor fuel -- see their website. I couldn't find anyone else... so I guess BP it will be with a log book of diesel purchases and receipts.
Had a hpfp failure on my 2013 Passat TDI - while on original tank from VW. They indicate fuel contamination... and recommend buying diesel only from high volume stations....So, a VW employee didn't follow VW's own recommendations when filling the tank? Or, is contamination not really the issue? Sounds like a lot of too-typical dodging and pointing fingers to me....