purtishansel
New member
Context: My car is a 2010 Jettawagen; I haven't ever experienced a decrease in boost performance, I have a 90 mile round trip daily commute and my driving style is more aggressive (for proper regen hygiene, right? ). The car has 121K miles on it or so, mostly issue-free, although I did have a fuel pump problem earlier this year (lifter/intermediate pumps though, not the HPFP) (lucky, right?) and got them both replaced.
Background: I got the 120K service at the dealership last week, picked the car up on Thursday night to get ready for a weekend roadtrip. After about 30 minutes of highway driving the next day the car starts whirring loudly, as I get over to the shoulder the Glow Plug light flashes and I get the "Service Engine Now" message. I turn the car off and call the dealership up, telling them I suspect a turbo death whine -- they send a tow truck.
Once I get to the dealership, they check whats going on and tell me the turbo is "dead" and that it's going to be expensive to fix it. I wait to speak to the service manager, he tells me that these turbos have known issues. I asked him if he thinks his team is at fault whether it was a shoddy oil change that either used the wrong spec oil or got dust/debris in the system, he said no. He said he would run an oil analysis to prove that oil is clean, but reminded me that even if it was related to bad oil that his team isn't necessarily at fault.
They kept offering to get me in a loaner and back on the road and that we'd figure everything out this week -- I consented, and I'm looking for some info so I can have the best shot at working this out.
Questions:
-Would bad oil/debris have killed the turbo within 60 miles? If so, what are the odds of an oil analysis catching that and them admitting fault?
-They did a software update as part of the service, did I read somewhere that this latest software update had something to do with the turbo?
-The manager said he heard the whirring when they were checking out the car, would they really start my car when I told them I suspected turbo issues and if so wouldn't that be really bad for the engine?
-Is it a waste of time trying to get the dealership to admit fault and pay for this or should I just cut my losses and get it towed to the local guru. I'd like to never see this dealership again, but if they'll pay for a new turbo I'll probably let them.
Let me know what questions you have -- I'll be on my commute home (in the loaner '15 Passat TDI, not bad) here in a bit, but will keep feeding info/questions when I'm available
Thanks!
Background: I got the 120K service at the dealership last week, picked the car up on Thursday night to get ready for a weekend roadtrip. After about 30 minutes of highway driving the next day the car starts whirring loudly, as I get over to the shoulder the Glow Plug light flashes and I get the "Service Engine Now" message. I turn the car off and call the dealership up, telling them I suspect a turbo death whine -- they send a tow truck.
Once I get to the dealership, they check whats going on and tell me the turbo is "dead" and that it's going to be expensive to fix it. I wait to speak to the service manager, he tells me that these turbos have known issues. I asked him if he thinks his team is at fault whether it was a shoddy oil change that either used the wrong spec oil or got dust/debris in the system, he said no. He said he would run an oil analysis to prove that oil is clean, but reminded me that even if it was related to bad oil that his team isn't necessarily at fault.
They kept offering to get me in a loaner and back on the road and that we'd figure everything out this week -- I consented, and I'm looking for some info so I can have the best shot at working this out.
Questions:
-Would bad oil/debris have killed the turbo within 60 miles? If so, what are the odds of an oil analysis catching that and them admitting fault?
-They did a software update as part of the service, did I read somewhere that this latest software update had something to do with the turbo?
-The manager said he heard the whirring when they were checking out the car, would they really start my car when I told them I suspected turbo issues and if so wouldn't that be really bad for the engine?
-Is it a waste of time trying to get the dealership to admit fault and pay for this or should I just cut my losses and get it towed to the local guru. I'd like to never see this dealership again, but if they'll pay for a new turbo I'll probably let them.
Let me know what questions you have -- I'll be on my commute home (in the loaner '15 Passat TDI, not bad) here in a bit, but will keep feeding info/questions when I'm available
Thanks!