Hey guys... I purchased my 2013 JSW back in March with 41k miles as a CPO. It now has 51k miles. Its currently in the dealership for the following: Sunroof drains/headliner, dash separating, EGR Cooling code (flow), stored codes for the DSG, and some other items literally falling off (cabin air filter covers, wheel liner, etc).
They've had my car since May 15th but I know they didn't touch it until May 20th.
The dealership "couldn't duplicate" the leaking rear sunroof drains so they are trying to deny it despite the odor and stained headliner.... oh and I sent them pics taken on the 19th of it leaking after I washed it.
They are calling the dashboard a "trim" item not covered under warranty and are completely ignoring my claim that its a defective part. The best part is they are already removing it to get to the heater core(more on that next) so they have the labor part already covered.
The EGR code is supposedly being caused by a bad heater core which is necessitating the removal of the dash. Supposedly this heater core is attached to a structure inside the dash. I thought that was why they created the hatch door back with the Mk5 and B6 cars.... oh well its now a 10hr job again to replace a heater core.
They are completely ignoring me on the DSG codes saying there's no CEL for it. I laughed.... no, check the DTC's! In a few days it'll log a couple hundred "com" issues. That's not right, right? I have an ongoing case with a customer care advocate now. Fingers crossed.
Overall I'm starting to think getting a CPO was a bad idea as I definitely could have got one cheaper and wouldn't be into week two without my car. I'd likely have already deleted it with the same money, lol. With as many miles as I drive I'll be through this in a couple more months and will only have the standard emissions/etc warranty left which I would have had with a fixed car anyways.
CPO Expires at 66k miles
I called the number but they started rattling off dates of when parts of the warranty expired which is in direct conflict with the supposed 2 year unlimited mile warranty I was sold on at the dealer. Maybe I'm confused, but if I'm not, I'm not happy with VW.