I had an appt for this afternoon because the tire place (rhymes with irestone) had messed up my locking lug when they put on the snows. All I wanted was to have snows replaced with my regular tires, they started in with some bull$hit about how the hub will probably need to be replaced, but when I informed them that they put the lug in too tight in the first place they refused to take any responsibilty and so, against my better judgement, I called the dealer.
So the window deal happened over the weekend and when I went in I explained what happened and asked if they could do it then (and they were slammed). The service guy said sure.
In less than 2 hours they had the lug out and replaced it with a new lug, changed out the tires, and fixed both window mechanisms. The total bill came to a little more than the tire place was gonna charge just for the mounting and balancing and they had it in for almost two hours before they decided they couldn't get the wheel off.
Say what you will, but I was impressed with the service and the price. I might even consider going there again.
As a side note - there were a lot of TDIs around there. When they inquired if they could contact me thru email I responded only when they would be carrying new TDIs again. I was told that the emmisions law was killing there business as untold numbers of people have been coming in asking for them (for the superior mileage) and they must then turn them away. Good to hear that the word is getting out but what a Bummer