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Old July 12th, 2013, 19:03   #1
k.hahn
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Join Date: Jul 2013
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Question 2010 Jetta TDI Radio stopped working suddenly

Hi all. The radio on my 2010 Jetta TDI stopped working all of a sudden. It has about 58,000 miles on it and is not eligible under warranty. The vehicle has the premium sound system 8, and has never been altered.
Yesterday, I was listening to music using the aux-in on the way home from work, this morning the screen was black (no back-lighting), the little red light at the top-right of the unit was no longer blinking, and the radio would not turn on. Read some forums, tried a few things: associated fuses under the hood seem to be intact, holding the power button for 1 to 2 minutes didn't do anything, and now I'm stuck.
Also, the manual makes reference to two fuses related to the radio. The 15 amp one was still working (replaced it anyway) but there was no 30 amp fuse under the hood (as referenced in the manual). Is this right? Are there any other fuse positions I should try? Tried putting a 30 amp fuse in there: nothing.
Some have recommended pulling the radio out and checking a fuse on the posterior side, but I have no idea how to get the radio out.
I made an appointment with the dealer for this coming Wednesday morning but I really hope to find a solution before then. Finances are very tight right now. Plus, this has been an extremely trying day at work and at home, and now not having access to music or news on my drive is really bringing me down. Any help you could provide would be so appreciated. I am a complete newbie here. Thank you.
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Old July 12th, 2013, 21:06   #2
paramedick
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Common failure. It might even start working again.
Our's cut out several times before it was replaced. Hint. IMF you get it replaced with a new unit, make sure they code it so the aux works.
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Old July 13th, 2013, 11:39   #3
k.hahn
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Is there anything I can do about it? Does it just start working again suddenly?

So far it seems pretty dead, but you never know I guess.
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Old September 16th, 2013, 14:02   #4
wstewart
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Default dead radio

I have the same problem in my 2011 Jetta Sportwagon. Checked all of the fuses and they were fine. There was a suggestion of pulling out the radio fuse for 30 seconds or so but I have no idea which fuse that is. The manual that comes with the car is useless! Thanks for any help.
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Old December 17th, 2013, 19:05   #5
np101
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I just encounter the exact same problem. 2010 jetta sportwagon tdi.

Drove to the store with it working fine, shopped, got in the car to drive home and nothing. Blank. Standard radio that comes with the car, no GPS.
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Old December 17th, 2013, 19:14   #6
Dimitri16V
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thermal protection ??
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Old December 17th, 2013, 19:30   #7
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Just today the girl friend lost am/fm functions. Sat and Bluetooth work.. Did some searching just to see many others who say it just went away on its own. Has not for us yet.
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Old January 5th, 2014, 10:57   #8
DereksTDI
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Ok, so I have been having a lot of these same problems and I am going to post my journey here about what I found and what I did to fix the problems. I am not a auto mechanic but was a mechanic in the military and I am an engineering student at OSU so not an expert but not stupid .
My TDI:
I have a 2010 TDI with the premium 8 radio (no nav, but it is touch screen, sat, etc.)
Symptoms:
1. Radio went out for no reason. 3 minute reset wonít work and neither fuse is blown for the radio circuit (fuse F8 for my jetta) and the fuse behind the radio is fine too.
2. After waiting to replace the radio for a few months ($ reasons) the car battery started dying too.
Fixes:
1. The radio went out, I pulled it out and checked the fuse behind it with a multimeter, it was fine. I pulled fuse F8 from engine compartment and tested it, it was fine.
a. THE OWNERS MANUAL SAYS ITíS A 10 AMP FUSE but a 15 amp fuse was in place instead. A 15 amp fuse was also used behind the radio. I believe this could be a possible cause (too much amperage can fry circuits) but itís not my primary suspect. I noticed the heat vent directly above the radio and my wife keeps this vent closed so more air will come out of the other vents. This is where I think problems are arising, if this vent is closed and itís a hot summer day I think the radios are being damaged by heat to be honest. This dmg doesn't have to show up immediately either, it can take some time. I have read a few posts and people describe components of the radio gradually dying out and the order seems to be the ones closer to the heat duct that goes first but this isnít always the case because mine went out completely and all of a sudden.
2. If you are one mile out of warranty VW will not touch this radio, it is EXPENSIVE!!!!!!!! (unduly) When I first looked I believe it was $800+ and you can get a way better radio professionally installed for way less.
3. I digress, it was a few months after the car radio died the battery was draining. Since it was winter I first thought it was just getting old (5 years) and didnít have the strength to crank over a cold diesel engine. So I removed the battery got it charged, the auto store tested it and said it was in great condition (btw there is an indicator on top of the battery, DOH!) 2 days later it went dead again which told me there is a leak. I immediately suspected the radio, I jumped the battery and drove the car to the auto store to diagnose it and sure enough the DEAD RADIO somehow was getting power and draining the battery, but while killing my battery it was doing nothing for me. If there was an internal ground in the unit from a melted wire this can easily lead to a fire, so for 6 months this was a possible risk I wasn't aware of. (SEE explaination for tips on diagnosing electrical problems.)
Explanation: At the auto stores around here they have portable ammeters that measure discharge rates from your battery. They are very expensive pieces of equipment so I donít recommend buying one, just go to autozone or whatever and have them do it for you. Also a multimeter can be used if set up as a load in a circuit but it is a pain in the butt and takes a little more electrical know how than the average person cares to know. Once the auto store clerk has the machine hooked up (itís a whole process of starting the car stopping the car blah blah) at the end of the tests he will tell you if you have a unwanted discharge. A discharge of 5 mamps is normal for things like the car's computer memory, stereo memory settings, seats, etc anything more and your battery is going to be sad often. While the ammeter is hooked up, pull the fuse for the circuit you suspect and see if your leak goes away, if the leak is in the circuit the discharge will go down to acceptable levels immediately. You can just leave this fuse out (assuming non vital) until you get the problem fixed. Anything beyond this I would probably say take it to the dealership or something. This will isolate your electrical leak and give you a good starting point on what to fix. Places like firestone or tuffy or whatever charge $100-$180 just to do this same procedure then once they find the circuit they charge you the man hours to fix it.
Ill post a TLDR too (too long didn;t read)
Thanks for anyone with more know how for giving input, like I said most of this came from troubleshooting and googling things.
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Old January 5th, 2014, 11:03   #9
DereksTDI
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TLDR?
If 3 min reset won't work your radio is probably fried but it can still be draining battery with no indication of life, idk why or how.
I think it could be overheating from duct above the radio being shut or something. It could also be a wrong fuse in the fuse box or even behind the radio. (too much amperage can fry electrical circuits if rated for less then 15amps)
IF BATTERY DYING TOO: (this can be used for any purpose, not just radio)
Go to autozone and ask them to measure your batteries discharge with car off.
Pull fuse and see if discharge goes away. Now you isolated your electrical prob.
Bottom line, I bought a radio off crutchfield for like $350 and it has more features then the VW one and took me about 4-5 hours to hook up. Wife still has bluetooth phone and music streaming, now has DVD player, still has steering wheel controls (seperate hook up for ~$40) and I can even install a reverse camera if I wanted. DONT PAY VW $800 FOR A NEW RADIO!
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Old January 5th, 2014, 11:07   #10
DereksTDI
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Also, I have seen a few people say their radio came back on. This didn't happen for me but it does seemed linked with my radio discharging the battery. If the radio starts to ground, maybe a speed bump or whatever moves the ground some, the radio starts working again for some time until the wire gets moved again and grounds out. THIS CAN BE A VERY DANGEROUS FIRE HAZARD not to mention eventually leave you with a dead battery in 10 degree weather like it did me. The fuse box diagram is in the owners manual towards the back. For the 2010 jetta tdi's the radio circuit fuse is located in the engine.
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Old January 21st, 2014, 14:35   #11
sisyphus
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The Monsoon radio in my wife's '02 wagon just quit the other day. The fix seems to be, as conventional wisdom has it, pulling fuse 42 until the red security light stops blinking and then plugging the fuse back in.
I found the fuse and to my surprise it'd been replaced by a 25 amp fuse!! Apparently this has been a problem, but not in the newer cars.
I think the head unit is probably toast but won't know until I pull it tomorrow.
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Old March 4th, 2014, 16:22   #12
darlingone
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Having the same issue. 2010 Jetta TDI, turned on the car and nothing from the radio unit. I don't know to which red light your referring, but nothing. Checked fuse, it was fine. Waited 3 minutes before putting it back in, nothing. Held the power button for 2 minutes (as was advertised somewhere else, and nothing.

The only bright spot (?) is that my phone still connects to the bluetooth. Nothing happens, I can't hear anything, no does anything show on the unit, but clearly the unit is getting power and is sending a signal to my phone. No idea if that's good or bad, but looking for options outside of just replacing it. Thoughts?
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Old August 17th, 2014, 19:52   #13
thecrusher773
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Quote:
Originally Posted by darlingone View Post
Having the same issue. 2010 Jetta TDI, turned on the car and nothing from the radio unit. I don't know to which red light your referring, but nothing. Checked fuse, it was fine. Waited 3 minutes before putting it back in, nothing. Held the power button for 2 minutes (as was advertised somewhere else, and nothing.

The only bright spot (?) is that my phone still connects to the bluetooth. Nothing happens, I can't hear anything, no does anything show on the unit, but clearly the unit is getting power and is sending a signal to my phone. No idea if that's good or bad, but looking for options outside of just replacing it. Thoughts?

Ours just started doing the same thing. Drove around all day no issues got in it again to leave and dead as it could be. Doesn't show the time or anything. At night with the lights on it doesn't even light up the buttons. My bluetooth also links up but I can't hear anything. Does anyone else have a fix for this?
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Old January 25th, 2015, 06:08   #14
Colleen DiR
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Default TDI 2010 radio

Thank you for the information about the radio. I drive a lot and not having it is not good. I appreciate your insights and helps.
Quote:
Originally Posted by DereksTDI View Post
TLDR?
If 3 min reset won't work your radio is probably fried but it can still be draining battery with no indication of life, idk why or how.
I think it could be overheating from duct above the radio being shut or something. It could also be a wrong fuse in the fuse box or even behind the radio. (too much amperage can fry electrical circuits if rated for less then 15amps)
IF BATTERY DYING TOO: (this can be used for any purpose, not just radio)
Go to autozone and ask them to measure your batteries discharge with car off.
Pull fuse and see if discharge goes away. Now you isolated your electrical prob.
Bottom line, I bought a radio off crutchfield for like $350 and it has more features then the VW one and took me about 4-5 hours to hook up. Wife still has bluetooth phone and music streaming, now has DVD player, still has steering wheel controls (seperate hook up for ~$40) and I can even install a reverse camera if I wanted. DONT PAY VW $800 FOR A NEW RADIO!
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Old January 25th, 2015, 07:56   #15
jetlagmech
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just replaced mine this month. just quit and none of reset ideas helped, fuse behind unit was good. bought a OEM from a member here that sells many, BarryT82 it was a model upgrade from my 2010. plug and play and took about an hour to install. My wife even noticed a large upgrade in sound quality.

the worst part was taking my old unit apart to get the CD's out, had to buy a new set of star tips because the set I had didn't go small enough for the screws on unit. don't worry about trying to save unit to re-assemble.....too many screws, springs, and little parts. If you need instructions to remove radio let me know and I can send you how I did mine. I read where the dead radio was draining battery so I removed mine before I ordered the new one. Barry was more than half off from dealer and wife didn't want aftermarket look. ordered it on a Tuesday evening, had it in my hand Saturday. But not sure if your DE location is Delaware US or Germany.
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