darrelld
Veteran Member
On my Saturday test, rain, road construction, a/c on, mix of highway 70mph and city streets I averaged 42.
NHTSA Update on CR HPFP failure investigation
- Thread starter dzcad90
- Start date
Pretty glowing reviews from this former TDI owner.
http://fordcmaxhybridforum.com/inde...g-my-new-c-max-hybrid/page__pid__524#entry524
http://fordcmaxhybridforum.com/inde...g-my-new-c-max-hybrid/page__pid__524#entry524
amy1000
Well-known member
MonsterTDI09
TDIClub Enthusiast, Veteran Member
- Joined
- Jul 3, 2009
- Location
- NoVa/NJ
- TDI
- 2010 Jetta DSG/ up keep on 2009 Jetta DSG 2006 Jetta Pag 2 in North SEA Green
I just got my car back on Friday nite...they had it for a week while VoA got involved to do nothing but refuse my request for an entire new fuel system. Fast forward four days to my Tuesday afternoon driving home from work. GLOW LIGHTS start flashing after 40 minutes and sluggish. Was able to drive to the dealer (yet again). No word yet. At this point, all I can do is laugh...it may be a defective sensor, but wouldn't it be fun if I had metal shards in my fuel rail from the first failure of the hpfp? Possible??[/QUOTE
So the dealer just replace the HPFP the first timeEverthing on the fuel system should of been replace.I would say yes on the metal in the system.
Blackheart
Well-known member
amy1000
Well-known member
HPFP jetta goes in for repair a third time
Update....VoA Michele calls to let me know that they are going to replace the fuel rail. I say this is silly...obviously the fuel system is contaminated with metal shards from the first HPFP failure. Are you going to replace each part of the fuel system one by one? I tell her I am disheartened. She says they are reviewing the problem and she will call me Monday. I repeat to her that I am very well read on the subject of HPFP failures, ask her if she read the 27 pages of the safecar.gov investigation I sent her that shows that other TDI owners with the same problem got their entire fuel system replaced...all I can do is laugh and stay calm.
I love my car...I have a 2012 loaner from the dealer...what a tin can...my 2010 is so much nicer, plush, compared to the new TDI. My other loaner was a gas 2012 Passat...again not as nice as my car. VW has really cut out the bells n whistles of their car. This will be my last one after 20 years of driving jettas...three that I have put over 150000 miles each. I was hoping to do the same with this TDI...but alas no.
Michele is a case manager...should I ask to talk to her supervisor? Comments? Thanks is advance for your help...TDI club and you all are awesome!
Update....VoA Michele calls to let me know that they are going to replace the fuel rail. I say this is silly...obviously the fuel system is contaminated with metal shards from the first HPFP failure. Are you going to replace each part of the fuel system one by one? I tell her I am disheartened. She says they are reviewing the problem and she will call me Monday. I repeat to her that I am very well read on the subject of HPFP failures, ask her if she read the 27 pages of the safecar.gov investigation I sent her that shows that other TDI owners with the same problem got their entire fuel system replaced...all I can do is laugh and stay calm. I love my car...I have a 2012 loaner from the dealer...what a tin can...my 2010 is so much nicer, plush, compared to the new TDI. My other loaner was a gas 2012 Passat...again not as nice as my car. VW has really cut out the bells n whistles of their car. This will be my last one after 20 years of driving jettas...three that I have put over 150000 miles each. I was hoping to do the same with this TDI...but alas no.
Michele is a case manager...should I ask to talk to her supervisor? Comments? Thanks is advance for your help...TDI club and you all are awesome!
GoFaster
Moderator at Large
Read this
http://www.attorneygeneral.gov/consumers.aspx?id=625
I believe you are still within the term of the original manufacturer's warranty. You may be approaching the lemon-law conditions.
http://www.attorneygeneral.gov/consumers.aspx?id=625
I believe you are still within the term of the original manufacturer's warranty. You may be approaching the lemon-law conditions.
chudzikb
Veteran Member
When I was dealing with "Michele" on another issue, it worked out to "it is my way or the highway". Very discouraged with VW customer care, quite frankly it is a joke. Would not give me her last name nor her bosses name. No more new VW's, never again...there are better choices, sadly.
I love my car...I have a 2012 loaner from the dealer...what a tin can...my 2010 is so much nicer, plush, compared to the new TDI. My other loaner was a gas 2012 Passat...again not as nice as my car. VW has really cut out the bells n whistles of their car. This will be my last one after 20 years of driving jettas...three that I have put over 150000 miles each. I was hoping to do the same with this TDI...but alas no.
Michele is a case manager...should I ask to talk to her supervisor? Comments? Thanks is advance for your help...TDI club and you all are awesome!
GoFaster
Moderator at Large
When they get multiple cases of repeated failures under warranty resulting in multiple lemon-law claims due to cheapskatedly only replacing individual parts, they'll stop doing that.
amy1000
Well-known member
Thanks for the lemon law info gofaster. Chudzikb, I see you are from lancaster, pa...Most definitely we had the same case manager. Michele would not give me her last name either and it was definitely her way or no way.
chudzikb
Veteran Member
She went so far to say that my local dealers body shop did not know what they were talking about and I needed to go elsewhere.I have used the local dealers body shop for everything I have owned and respect the work that they do, have never let me down. (that and all my body shop friends said they were right as well) I was less than impressed. If they want more market share, customer service is a driver of repeat business. The ball has been dropped by VW, in a big way.
kjclow
Top Post Dawg
- Joined
- Apr 26, 2003
- Location
- Charlotte, NC
- TDI
- 2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
You should both talk to the owner and find out when the area rep will be there. That kind of customer service should not be tolerated.
Here we go! This is going to be good!!
Normally, you have to pay for entertainment as funny as this. Hang in there, Amy.
amy1000
Well-known member
Hpfp finally they are replacing my fuel system
Michele my case manager for VofA calls me today and tells me they are replacing the fuel system...everything but the tank. They are going to clean that out.
I am so exhausted from worry, and from my experience with VofA and Michele. Now she's acting like she's been behind me 100%, on my side rooting for me the whole time. I kept asking for the fuel system to be replaced, for VofA to do the right thing, she was like, "just because you want something doesn't mean you're going to get it." So today she says: "The technicians approved it and they are going to replace the fuel system as WE requested..." We?
This morning I had emailed the Safety Defects Engineer from
National Highway Traffic Safety Administration/safecar.gov that contacted me originally for details about my first failure. I wanted to let him know of my second and third HPFP failure. I asked if he could do anything to help. Not sure if he did or not.
Michele my case manager for VofA calls me today and tells me they are replacing the fuel system...everything but the tank. They are going to clean that out. I am so exhausted from worry, and from my experience with VofA and Michele. Now she's acting like she's been behind me 100%, on my side rooting for me the whole time. I kept asking for the fuel system to be replaced, for VofA to do the right thing, she was like, "just because you want something doesn't mean you're going to get it." So today she says: "The technicians approved it and they are going to replace the fuel system as WE requested..." We?
This morning I had emailed the Safety Defects Engineer from
National Highway Traffic Safety Administration/safecar.gov that contacted me originally for details about my first failure. I wanted to let him know of my second and third HPFP failure. I asked if he could do anything to help. Not sure if he did or not.
Lightflyer1
Top Post Dawg
You might have another go around if the tank isn't cleaned good enough. Hope it works out for you!
chudzikb
Veteran Member
Do not lift your foot from their throat! Keep on them. I do agree with you that their idea of customer service is far from desirable. "Michelle" if that is her real name would not know a clue about an automotive concept if it bit her in the a$$, not what she was trained for by VW. Trained to say NO! And of course keep warantee expenses to a bare minimium.
I am so exhausted from worry, and from my experience with VofA and Michele. Now she's acting like she's been behind me 100%, on my side rooting for me the whole time. I kept asking for the fuel system to be replaced, for VofA to do the right thing, she was like, "just because you want something doesn't mean you're going to get it." So today she says: "The technicians approved it and they are going to replace the fuel system as WE requested..." We?
This morning I had emailed the Safety Defects Engineer from
National Highway Traffic Safety Administration/safecar.gov that contacted me originally for details about my first failure. I wanted to let him know of my second and third HPFP failure. I asked if he could do anything to help. Not sure if he did or not.
Second Turbo
Veteran Member
Follow the money
chudzikb: > When I was dealing with "[probable CSR stage name]" on another issue, it worked out to "it is my way or the highway".
One wonders (rhetorically) if CSR compensation enhancements like bonuses and/or stock options are based on customer satisfaction metrics, or cost containment.
CSRs probably do get generous employee discounts on TDIs.
One wonders if they are bright enough to decline the honor.
chudzikb: > When I was dealing with "[probable CSR stage name]" on another issue, it worked out to "it is my way or the highway".
One wonders (rhetorically) if CSR compensation enhancements like bonuses and/or stock options are based on customer satisfaction metrics, or cost containment.
CSRs probably do get generous employee discounts on TDIs.
One wonders if they are bright enough to decline the honor.
turbocharged798
Veteran Member
The fuel from the tank is filtered. I see no reason why metal in the tank would cause any issues as the filter should stop any metal shards.
Lightflyer1
Top Post Dawg
Why have they replaced almost every tank I have heard of in the past? I understand what you are saying but that hasn't been the norm so far.
GoFaster
Moderator at Large
Some time ago, they stopped replacing fuel tanks and started just cleaning them, likely because (as noted above), all fuel coming from the fuel tank into the rest of the system is filtered.
thebigarniedog
Master of the Obvious
What an absolutely pathetic response from VW and why I would not buy the current engine design tdi, period! total bullsh*t ......
Lightflyer1
Top Post Dawg
After three though you would really think they would go to great lengths to insure a complete and thorough job. Is the filter actually capable of catching all debris from a failure?
GoFaster
Moderator at Large
Between the sock on the inlet of the in-tank pump and the actual fuel filter, nothing appreciable is going to get through.
If this approach were not successful, VW would have had a rash of repeat failures when they started to clean rather than replace the fuel tanks.
If this approach were not successful, VW would have had a rash of repeat failures when they started to clean rather than replace the fuel tanks.
MonsterTDI09
TDIClub Enthusiast, Veteran Member
- Joined
- Jul 3, 2009
- Location
- NoVa/NJ
- TDI
- 2010 Jetta DSG/ up keep on 2009 Jetta DSG 2006 Jetta Pag 2 in North SEA Green
I guess they would drop down the fuel tank to clean it out? Why not just replace it would save time and money. Now having some metal flakes in the tank after the clean out, does it still qualified to VW specifications?
Last edited:
turbocharged798
Veteran Member
I would hope so otherwise it would not be much of a fuel filter....
TDIJetta99
Top Post Dawg
The filter will catch anything going INTO the pump since it's first in line from the tank.. If the pump fails, metal gets sent everywhere since the return isn't filtered again until it gets sucked back through the filter..
I'm thinking it might be possible to add a high pressure fuel filter/screen between the HPFP and fuel rail, but I'm not sure where to source a filter that is suitable for that much pressure.. That would contain the failure to the pump only..
I'm thinking it might be possible to add a high pressure fuel filter/screen between the HPFP and fuel rail, but I'm not sure where to source a filter that is suitable for that much pressure.. That would contain the failure to the pump only..
you guys might be surprised how much can get past a 2 micron filter.....we had some of our fleet trucks get containated tanks after somebody put fertilizer in the metal tanks it rusted the inside of the tanks and sent rust into the entire fuel system...I cleaned the entire fuel system, all rubber hoses and recoated the fuel tanks... I was amazed to see after cleaning the fuel system that 2 months later the filter AFTER our $600 2 micron racor filter we installed was completly clogged and contaminated....all the contaminates were coming from the metal pick-up tube in the tank that was not replaced...some were stuck in the recor filter but lots went right through and built up on the filter right before the injection pump......hopefully VW techs are cleaning the tanks well....your going to want a spotless fuel system to keep this junk CP4 happy.
Second Turbo
Veteran Member
VW kicking YOUR can down the road
53 willys: > ..you're going to want a spotless fuel system to keep this junk CP4 happy.
If there's one thing a CP4 can't stand,
it's DLC dandruff from an earlier CP4 that has
had intimate relations with the same car.
It causes auto-immune disease.
53 willys: > ..you're going to want a spotless fuel system to keep this junk CP4 happy.
If there's one thing a CP4 can't stand,
it's DLC dandruff from an earlier CP4 that has
had intimate relations with the same car.
It causes auto-immune disease.
turbocharged798
Veteran Member
Right, so what I am saying is that it should not be necessary to replace the tank because it all gets filtered before going into the pump anyway.Only thing I would be worried about is anything post filter which probably can be cleaned.