bambrooke01
Member
First of all, JR Autotuning is extremely hard to communicate with. They do not respond to emails in a timely manner. They read Facebook messages and do not reply to them. I do not recommend dealing with them on any level.
I purchased a stage 2 tune for my 09 TDI in July right before the emissions modification was approved for the 09s. I had installed the DPF delete and went to install the tune and had problems from the beginning. I received the handheld tuner with no directions and no email from JR explaining what to do with it. I figured out how to send the original file and he sent me back the tune 4 days later. I went to install it, yet again with no direction, and couldn't get it to write the ECU. My car was sitting in the garage for 3 days before I could get a tune in it to run. He ended up having to send me another tune.
I drove the car through a tankful of fuel and was extremely disappointed in the fuel mileage at 39 mpg tracked with the Fuelly app. I emailed JR about the fuel mileage and didn't receive a response, so after a week I emailed again about it. Still no response two weeks later.
After all of that, I never received a response on how to go about getting logs to him. He never looked at the tuning or tried to give me another tune to try. The fuel mileage didn't improve much. I was averaging 41mpg after driving the tune for 2 months. I know someone with the same car, same DPF delete, getting 50-55 mpg. I spoke with Malone about the tuning. They told me they are not charging for the update after the emissions modification. They also told me that typically the stage 2 tunes are getting 50+mpg.
So I had the emissions modification done. I was looking to re-delete the car asap. I was thinking that JR would update the tune without charge considering the tune was purchased just days before the emissions modification was approved. Had I known the emissions modification would be approved that soon I would have waited. Why exactly would I pay another $150 for a tune that I'm getting 41 mpg with? I was getting that when the car was stock.
I don't recommend going with this company for a tune. They are extremely difficult to deal with. When you purchase a tune, you're also purchasing the support/adjustment that comes with the tune. Well you don't get any with this company.
***CLARIFICATION*** I am not complaining about JR charging for the update after the emissions modification. I am complaining about the poor fuel mileage and his inability/unwillingness to fix the tune. 41 mpg is not what is expected of a DPF delete and stage 2 tune. I cannot justify spending another $150 on an update for a tune I am getting 41 mpg with. If the tune was fixed and I was getting high 40s low 50s, I would have no problem paying the fee for the update.
I purchased a stage 2 tune for my 09 TDI in July right before the emissions modification was approved for the 09s. I had installed the DPF delete and went to install the tune and had problems from the beginning. I received the handheld tuner with no directions and no email from JR explaining what to do with it. I figured out how to send the original file and he sent me back the tune 4 days later. I went to install it, yet again with no direction, and couldn't get it to write the ECU. My car was sitting in the garage for 3 days before I could get a tune in it to run. He ended up having to send me another tune.
I drove the car through a tankful of fuel and was extremely disappointed in the fuel mileage at 39 mpg tracked with the Fuelly app. I emailed JR about the fuel mileage and didn't receive a response, so after a week I emailed again about it. Still no response two weeks later.
After all of that, I never received a response on how to go about getting logs to him. He never looked at the tuning or tried to give me another tune to try. The fuel mileage didn't improve much. I was averaging 41mpg after driving the tune for 2 months. I know someone with the same car, same DPF delete, getting 50-55 mpg. I spoke with Malone about the tuning. They told me they are not charging for the update after the emissions modification. They also told me that typically the stage 2 tunes are getting 50+mpg.
So I had the emissions modification done. I was looking to re-delete the car asap. I was thinking that JR would update the tune without charge considering the tune was purchased just days before the emissions modification was approved. Had I known the emissions modification would be approved that soon I would have waited. Why exactly would I pay another $150 for a tune that I'm getting 41 mpg with? I was getting that when the car was stock.
I don't recommend going with this company for a tune. They are extremely difficult to deal with. When you purchase a tune, you're also purchasing the support/adjustment that comes with the tune. Well you don't get any with this company.
***CLARIFICATION*** I am not complaining about JR charging for the update after the emissions modification. I am complaining about the poor fuel mileage and his inability/unwillingness to fix the tune. 41 mpg is not what is expected of a DPF delete and stage 2 tune. I cannot justify spending another $150 on an update for a tune I am getting 41 mpg with. If the tune was fixed and I was getting high 40s low 50s, I would have no problem paying the fee for the update.
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JR did a tune for the car presented to them and then you allowed VW to modify your ECU voiding any potential warranty relief from JR. Less than a week, it does not matter. you are at square one with your car now.
