THANK YOU for letting us know! By my count, that equals 13 business days (not including Dec 26 which is a bank holiday)! That is a relief. That puts me at about Jan 6 if my situation follows yours... will be crossing fingers...Turned in on 12/8.
My credit union just called and said they finally received the payoff from VW, but since they took so long it was $23 short. Needless to say I paid it and am happy this is over with.
Any word on how that funds arrived? I'm guessing via snail mail...Turned in on 12/8.
My credit union just called and said they finally received the payoff from VW, but since they took so long it was $23 short. Needless to say I paid it and am happy this is over with.
What's weird about this is I leased - returned on the 21st and since Friday 23rd, the Audi Financial Services site just tells me "We are unable to display your vehicle account at this time." So it's all sorted and closed. If VW Credit/AFS get lessees sorted out in 2 days, they should be able to sort out payoffs in a similar timeframe. Keep calling them and ask what happens if it's not paid off by your usual due date. Oh and make sure all automatic payments are turned off/cancelled. Apparently you have to do this 5 days before the due date or it'll draft whatever the monthly payment is (at least that's what it is with AFS which is basically VW Credit in disguise).Car returned on the 15th EFT DONE by 21st VW Credit still not paid off...
They do pay off the lease balance. Admittedly it's VW to VW, but then so is a loan with VW Credit/Audi Financial.But a lease is just terminated, no funds have to change hands with VW and VW Credit.
It seems to me VW did not put in any controls in the system to handle internal screw ups or unintended consequences. What else would you expect from an arrogant management that thinks everything they do is perfect?I just had an ordeal with VW Credit, VWoA, and the Claims Reps. I spent over 2 hours on the phone today with all 3 of these. I was very polite, but also firm in that I was not getting off the phone until I had some answers.
With VW Credit I was elevated to a manager (which has already been done with me), and I explained to them all of the issues (accrued interest, maintaining insurance, being financially and legally responsible for a vehicle I don't possess, etc.). They sympathized, but I again remained firm that I wanted answers. I specifically asked that he contact VWoA to ask why they haven't provided them with the payoff yet. He said he would, and I was put on hold for around 15 minutes. He told me that the VWoA rep told him, and I don't think it was in a nice way, to never call VWoA again because they have no idea why the payment isn't processed, where in the process it is, etc.
I was pretty floored by this honestly.
I then moved onto him contacting the VW Claims and he did and put me on hold for another 15 minutes. He actually got some answers from them. He said that VW is in the "first wave" of payoffs, and that they have no idea if I'm in the first wave. He said if I am, my payoff was sent on the 21st, and that it takes up to 7 days (not business days), not including holidays. So that means that by tomorrow, my payment should be processed.
Here's another interesting piece of info. The manager also said that he has a few accounts that show the payoff was processed, but there's no dollar amount attached to it. So I asked, how will that affect payoffs with overages like mine. He said that he doesn't know, and that it will take some time to work that out. So everyone that's been making payments since they turned in their car will be waiting a while it appears.
I was told that there's a serious breakdown between VWoA and the other divisions, including the temporary claims section. There's also some deep frustrations from VW Credit with VWoA, and VW Credit has put together a special claims section as well, within VW Credit because of the calls.
Do you think VW is actually conducting this buyback? Sure it has their name attached to it, but they farmed all this out to a 3rd party.It seems to me VW did not put in any controls in the system to handle internal screw ups or unintended consequences. What else would you expect from an arrogant management that thinks everything they do is perfect?
Has anyone done the email to info@vwclasscounsel.com (I think that's the correct email) and gotten any response back about this issue?
Of course it's a bunch of subcontractors, but that doesn't mean it's still not VW's fault. When I hire someone to work for me, and they screw up with one of my clients, I am the one that gets blamed. So I always make sure to put provisions in place to make sure my subcontractors perform a certain way. So clearly, VW has done a poor job either setting things up with their subcontractors, providing resources, etc., etc., so OF COURSE this is VW's fault. THEY are responsible for this cluster****.Do you think VW is actually conducting this buyback? Sure it has their name attached to it, but they farmed all this out to a 3rd party.
Everything has went smoothly for me......and thousands of others. It might look bad on here because the only ones complaining are on this forum!! I don't blame anyone. I'm just that kind of person. If it happens...it happens....I move on.Of course it's a bunch of subcontractors, but that doesn't mean it's still not VW's fault. When I hire someone to work for me, and they screw up with one of my clients, I am the one that gets blamed. So I always make sure to put provisions in place to make sure my subcontractors perform a certain way. So clearly, VW has done a poor job either setting things up with their subcontractors, providing resources, etc., etc., so OF COURSE this is VW's fault. THEY are responsible for this cluster****.
Hiring a contractor does not absolve them of any responsibility for the process and end result. As a matter of fact, they should be more active in ensuring THEIR contractor implements THIER obligations under the Consent Order.Do you think VW is actually conducting this buyback? Sure it has their name attached to it, but they farmed all this out to a 3rd party.
Donald
VW credit seems to be the only part of VW of America that seems run well. When they got rid of the CEO of VWoA and brought the new guy in things have seemed to become a joke. This whole thing seems so badly run it would be funny if it weren't happening to us.I just had an ordeal with VW Credit, VWoA, and the Claims Reps. I spent over 2 hours on the phone today with all 3 of these. I was very polite, but also firm in that I was not getting off the phone until I had some answers.
With VW Credit I was elevated to a manager (which has already been done with me), and I explained to them all of the issues (accrued interest, maintaining insurance, being financially and legally responsible for a vehicle I don't possess, etc.). They sympathized, but I again remained firm that I wanted answers. I specifically asked that he contact VWoA to ask why they haven't provided them with the payoff yet. He said he would, and I was put on hold for around 15 minutes. He told me that the VWoA rep told him, and I don't think it was in a nice way, to never call VWoA again because they have no idea why the payment isn't processed, where in the process it is, etc.
I was pretty floored by this honestly.
I then moved onto him contacting the VW Claims and he did and put me on hold for another 15 minutes. He actually got some answers from them. He said that VW is in the "first wave" of payoffs, and that they have no idea if I'm in the first wave. He said if I am, my payoff was sent on the 21st, and that it takes up to 7 days (not business days), not including holidays. So that means that by tomorrow, my payment should be processed.
Here's another interesting piece of info. The manager also said that he has a few accounts that show the payoff was processed, but there's no dollar amount attached to it. So I asked, how will that affect payoffs with overages like mine. He said that he doesn't know, and that it will take some time to work that out. So everyone that's been making payments since they turned in their car will be waiting a while it appears.
I was told that there's a serious breakdown between VWoA and the other divisions, including the temporary claims section. There's also some deep frustrations from VW Credit with VWoA, and VW Credit has put together a special claims section as well, within VW Credit because of the calls.
I think the opposite is true. VW is to blame and the contractors can't do their job because of VW. The people answering the phones can't get access to VW's system. They can't change mistakes.Of course it's a bunch of subcontractors, but that doesn't mean it's still not VW's fault. When I hire someone to work for me, and they screw up with one of my clients, I am the one that gets blamed. So I always make sure to put provisions in place to make sure my subcontractors perform a certain way. So clearly, VW has done a poor job either setting things up with their subcontractors, providing resources, etc., etc., so OF COURSE this is VW's fault. THEY are responsible for this cluster****.
VW credit seems to be the only part of VW of America that seems run well. When they got rid of the CEO of VWoA and brought the new guy in things have seemed to become a joke. This whole thing seems so badly run it would be funny if it weren't happening to us.
Agreed on all counts.What concerns me about the delay is that there's no reason for them to not send the payment immediately (outside of their already-demonstrated incompetence) other than getting a new payoff amount. And they shouldn't be doing that since they're cutting a check for a specific amount at buyback time.
Now, it's conceivable, if illogical, that they might provide the exact payoff to the bank and then send the difference to the customer, but I can't imagine them inserting another work-intensive step for themselves unless they're seeking another avenue to screw with people. The smart play is to just give too much to the bank and let them sort it out.
The cheat device was easy to hide and not particularly easy to find - it took years for EPA and CARB to figure it out. If people are getting hundreds of dollars less in the settlement than they're supposed to it's going to be obvious as soon as the first payoff is fully processed..sneaky but they seem to know how to cheat...