aditud
Veteran Member
I took my '15 GSW in today for the 10k service. Had to pay $150, was told it was free only for cars purchased from their dealership. Is that true?
Bingo. Call VWoA, sound like a sad puppy dog, be nice, and they may lavish you with some compensation.I think you need to call VOA. That is baloney. The first oil change is included and I believe you can get it done anywhere. I wouldn't go back to that dealer if I were you and I would let everyone know they stink.
I took my '15 GSW in today for the 10k service. Had to pay $150, was told it was free only for cars purchased from their dealership. Is that true?
I bought new, one of the stop sale cars from 2015. Got it in June 2017, I'm first/original owner.Did you buy new? or pick it up as a low mile buy back?
first oil change is free, but first owner could have had the oil change a while ago as it hit the yearly interval was up.
Also our buy back received free oil change this past Dec, after they "changed" the oil when we bought it in April.
I didn't have to go back. Just made a phone call and left a message (was not impolite, but did use an annoyed tone: basically told them it appeared they made a mistake, and I would like this settled amicably or I'd take it up with VWoA) yesterday. They called me back this morning and said they'd refund my credit card.Start with polite.