Thank you for the update. Check engine light got lit in my dashboard today. I wish the buy back happens soon before I incur expensive repairs.
That was the information I was given as well.
Update*- VW Canada agreed to fix it in warranty as a goodwill gesture.
It is my understanding that due to the unique circumstances regarding our "cross border" situation that we will be liaising with VWoC throughout this process, they have no access to our VWoA accounts, therefore any information that may be required from us will have to be "manually input" to satisfy the documentation requirements and discrepancies between the two countries or any other issues that may arise. As stated the information i obtained was specific to my particular situation e.g. Buyback, no loan outstanding, stuck on step15.
Thanks for the update, Reactorface. Very promising news. My situation is same as yours I believe (quoted in bold) and I think applies to most of us interested in buyback as well, since loan had to be paid before we could import vehicle to Canada.
This is good news! Did you do anything to speed up the process or did they just call you out of the blue? Hopefully this means the process will start rolling for the rest of us as well. Thanks for the update!I was contacted by a CSR from VWoA who explained to me that they were assigned to assist with the buy back of my vehicle. They required some information from me to help with the process since some of the information that I originally entered was invalid. Namely which dealership would I be returning my vehicle to, I had previously picked one in northern New York State since it would not acknowledge a Canadian dealership. They also wanted a correct mailing address and email address, as well as a preferred phone number I can be reached at. They will then contact the dealership of my choice and let me know when they have staff available at the dealership to process my vehicle return. I will then get an offer letter. Once the vehicle is confirmed returned to the dealership of my choice VWoA will mail me a cheque. I will then be whole again.
I wrote an E-Mail to a high ranking official of VWoC outlining my situation and frustration with the current process. 20 days later i was contacted by someone from head office in Ajax.They wanted me to be a "test case" for our unique claim resolution situation. I accepted the challenge and have been working through it with them. I have given a brief,albeit vague,outline of the ongoing process in the previous couple of posts and will keep the updates coming as things develop. The aim is to take the lessons learned from this test case and apply them to the remaining cases helping to make things go smoother for others.
Hi Reactorface, how is the buyback of your vehicle proceeding? Any updates please?
here's what i did:
Good. That's exactly what I have already provided. Was worried the title info was something other than the ownership.
Airbus - Sounds like you and I are having an identical experience down to the September birthday. I really don't want to spend anymore money on this car (insurance, e-test, oil changes, licensing, repairs etc etc etc).
I had to spend over $1,000.00 to "TEMP" pass my e-test last Dec. Lets not get started on what else needs to get fixed or replaced.
