Subject: Update to the Extended Emissions Warranty provided with the Approved Emissions Modification for Volkswagen Model Year 2009-2015 2.0L TDI and Model Year 2009-2016 3.0L TDI
Dear Volkswagen Owner or Lessee,
This letter replaces the one you received in January 2019.
As previously noted, you may have received a notice that Volkswagen Group received approval from U.S. regulators, including the Environmental Protection Agency (EPA), for an emissions modification to address emissions system issues affecting certain Volkswagen TDI vehicles. This emissions modification was offered to the Canadian market free of charge. Our records show that you have previously been, or are currently, the owner or lessee of a TDI vehicle that received the emissions modification. If you owned or leased the vehicle before it received the emissions modification, please disregard this letter.
As a result of the emissions modification being performed on your vehicle (whether by you or someone else), Volkswagen extended the Emissions Control System Warranty that covers the entire emissions control system of your vehicle, including (1) any and all components replaced as part of the emissions modification, and (2) any component which can reasonably be impacted by effects of the emissions modification. Your Volkswagen dealer will diagnose and replace eligible components, as necessary, at no cost to you as long as the vehicle remains within the time and mileage limits of this warranty extension. Information about the time and mileage limits of your warranty extension is available at
www.vw.ca/tdiwarranty.
The purpose of this letter is to inform you that, in accordance with regulatory approvals, the list of components covered by this warranty extension has been updated to include certain emissions-related parts and, in some cases, the heater core. The heater core may be covered by the warranty extension in the case of (1) 2.0L TDI vehicles with a Generation 1 engine (i.e., VW Jetta 2009-2014, VW Beetle 2013-2014, VW Jetta Wagon 2009, VW Golf 2010-2013 and VW Golf Wagon 2010-2014), or (2) as to other 2.0L and 3.0L TDI vehicles if it is the cause of a check engine light or diagnostic trouble code.
As a result, repairs not previously covered may now be included in the extended warranty’s coverage and, if included, eligible for reimbursement.
If, after the emissions modification was performed on your vehicle, you incurred out-of-pocket expenses for a heater core repair as described above or an emissions-related part repair and would like to request reimbursement:
1. Please provide legible copies of receipts, invoices and/or repair orders and keep the originals for your records. Documents will not be returned. Documentation must include:
a. The name and address of the person who paid for the repair.
b. The Vehicle Identification Number (VIN) of the repaired vehicle.
c. A description of the problem and what repair was done, and the name, address and phone number of the repair facility that performed the work.
d. Proof of payment for the repair and the date payment was made (copy of cheque, bank statement, etc.).
2. Please sign and complete the below, and return with the required documentation:
By signing here, I confirm that the statements made in support of my reimbursement request are true and the accompanying documents are actual copies reflecting the actual expense(s) incurred.
Customer’s Signature:
____________________________
Customer’s Name (please print):
____________________________
Preferred Phone Number:
____________________________
E-Mail Address:
____________________________
3. Please send this completed notice form and the required documentation through one of the following methods:
E-Mail:
vwcanada.inquiry@vw.ca
Mail:
Volkswagen Group Canada Inc.
Attn: TDI Extended Emissions Warranty Reimbursement
777 Bayly St. W., Ajax, ON, L1S 7G7, Canada
Please note:
• Your claim will be reviewed within 60 days of receipt, unless otherwise notified. If your claim is approved, you will receive a cheque from Volkswagen Group Canada. Reimbursement may be limited to the amount the repair would cost if it had been completed by an authorized Volkswagen dealer in Canada.
• If your claim is incomplete, we will contact you and offer you the opportunity to provide additional documentation to support your claim.
• If your claim is denied, we will contact you with the reason(s) for the denial.
* * *
If you have any questions regarding this notice please contact Customer CARE at 1-800-822-8987 or
vwcarecanada@vw.ca.
