AdBlue Heater Warranty Extended to 120,000 Miles

Jimbo70 · October 27th, 2016, 12:44

Go figure. I just replaced the heater in my wife's Passat a few weeks ago before a long road trip, and today in the mail we received notification that the warranty for the AdBlue heater has been extended for:

Certain 2009-2016 Model Year Volkswagen Touareg 3.0L TDI (Engine Codes CATA & CNRB)
Certain 2012-2014 Model Year Volkswagen Passat 2.0L TDI (Engine Code CKRA)

For 10 years or 120,000 miles.

I'm going to attempt to get reimbursed for the heater I just installed, because why not. They'll probably deny the claim since the work wasn't done by a licensed dealer, but maybe I can get back what I paid for the part from a licensed dealer.

VeeDubTDI · October 27th, 2016, 13:12

You should at least get reimbursed for the cost of parts, provided you have the proper documentation. If you had the work done at an independent shop, they should reimburse you for that labor, as well. To my knowledge, there is no requirement that the work must be done at a VW dealer.

We're waiting for the notice to come in the mail so that we can have our local VW dealer replace the AdBlue heater module.

compu_85 · October 27th, 2016, 14:38

Our letter came today. The wording is fairly specific. We'll see what they have to say.

-J

tdiatlast · October 27th, 2016, 14:56

Jimbo70: You should have a "Warranty Extension Reimbursement Request Form" in the same envelope. The form requests the "...name, address, and phone number of the repair facility that performed the work." Once you find the document, you should probably edit your post.

There is no mention of any requirement that the repair needed to be done by a VW dealership.

Jimbo70 · October 27th, 2016, 14:58

Quote:

Originally Posted by VeeDubTDI

You should at least get reimbursed for the cost of parts, provided you have the proper documentation. If you had the work done at an independent shop, they should reimburse you for that labor, as well. To my knowledge, there is no requirement that the work must be done at a VW dealer.

We're waiting for the notice to come in the mail so that we can have our local VW dealer replace the AdBlue heater module.

Quote:

Originally Posted by compu_85

Our letter came today. The wording is fairly specific. We'll see what they have to say.

-J

The wording is specific, but it doesn't cost anything to try and as long as I have some sort of documentation (I think I have the VAG-COM scan, along with the invoice for the part and a picture or two of me doing the work) maybe they'll decide that $230 is better than $1,230.

tdiatlast · October 27th, 2016, 15:06

So, you're trying to get reimbursed for your own labor time? That doesn't sound possible. Sorry.
Parts? do you have receipts? They'll pay you what you paid for them, right?

Jimbo70 · October 27th, 2016, 15:06

Quote:

Originally Posted by tdiatlast

Jimbo70: You should have a "Warranty Extension Reimbursement Request Form" in the same envelope. The form requests the "...name, address, and phone number of the repair facility that performed the work." Once you find the document, you should probably edit your post.

There is no mention of any requirement that the repair needed to be done by a VW dealership.

I had the document when I wrote the post. It says:

1. Please provide legible copies of receipts, invoices and/or repair orders and keep the originals for your records. Documents will not be returned. Documentation must include (emphasis mine):
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the repaired vehicle
- A description of the problem and what repair was done, and the name, address and phone number of the repair facility that performed the work.
- Proof of payment for the repair and date payment was made (cancelled check, bank statement, etc.)

They may accept DIY work, but my past experience with VWoA (including time as a dealer employee) tells me that they when in doubt, they deny the claim.

There is nothing to edit.

---

I called VW Care today to get clarification, but the hold time was 38 to 55 minutes so I bailed. It costs nothing but a stamp and some time to submit the clam, so I'll guinea pig it.

tdiatlast · October 27th, 2016, 15:09

I misunderstood your initial post, that you were requesting to be reimbursed for your own labor time/parts replacement. Sorry about that.
...carry on...

Jimbo70 · October 27th, 2016, 16:19

Quote:

Originally Posted by tdiatlast

I misunderstood your initial post, that you were requesting to be reimbursed for your own labor time/parts replacement. Sorry about that.
...carry on...

No worries. I don't expect to be reimbursed for my labor, which is in fact priceless...

Just the part.

Rico567 · October 27th, 2016, 16:50

This was a long time coming, given the numbers of people on here who have been replacing them. I'll keep an eye on the mail......

jrm · October 27th, 2016, 19:05

no letter, just like no clock spring coverage on my 2013. "certain 2012-2014" must only include ones built on Monday and Friday

tdiatlast · October 27th, 2016, 20:40

Quote:

Originally Posted by jrm

no letter, just like no clock spring coverage on my 2013. "certain 2012-2014" must only include ones built on Monday and Friday

Patience. Your vehicle should be part of this recall. Clockspring is a totally different issue.

lousyg · October 28th, 2016, 14:32

I got the CEL for P202A earlier this year. I decided to hold off on a fix until the buyback stuff got sorted out.

Lo and behold, I passed 120k miles a few weeks ago...

When the CEL came on, I was closer to 100k miles. Of course, I really have no evidence to prove that (maybe a VAGCOM scan saved on my computer, but since that could be easily fabricated, I can't imagine they'd honor that).

Any idea if VW would cut me some slack since the failure happened pre-120k and/or since I'm so close to 120k (122,900 to be exact)?

Rico567 · October 28th, 2016, 14:52

Quote:

Originally Posted by lousyg

<snip>

Any idea if VW would cut me some slack since the failure happened pre-120k and/or since I'm so close to 120k (122,900 to be exact)?

Unless you've got some way to document that, I'd give it a big NO.

tdiatlast · October 28th, 2016, 15:44

^^^I'm afraid I agree. VAG has to draw the line somewhere with all these extended warranties floating around. They're rather time/mileage specific.
I will offer that a good relationship with a dealership (oil changes, tires, balancing, etc) will go a long way toward "goodwill" replacement of some parts. I've had excellent experience over the past decade.
Of course, YMMV!