VW Passat Family (NMS and B7) TDIs (2012+) Discussion area for the 2012+ Passat TDI (North American and rest of world versions versions). The North American model was previously codenamed NMS (New Midsize Sedan) and the version the rest of the world gets is sometimes referred to as B7. |
October 27th, 2016, 12:44
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#1
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Veteran Member
Join Date: Feb 2003
Location: New Milford, CT
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AdBlue Heater Warranty Extended to 120,000 Miles
Go figure. I just replaced the heater in my wife's Passat a few weeks ago before a long road trip, and today in the mail we received notification that the warranty for the AdBlue heater has been extended for:
Certain 2009-2016 Model Year Volkswagen Touareg 3.0L TDI (Engine Codes CATA & CNRB)
Certain 2012-2014 Model Year Volkswagen Passat 2.0L TDI (Engine Code CKRA)
For 10 years or 120,000 miles.
I'm going to attempt to get reimbursed for the heater I just installed, because why not. They'll probably deny the claim since the work wasn't done by a licensed dealer, but maybe I can get back what I paid for the part from a licensed dealer.
__________________
Jim Altemus
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October 27th, 2016, 13:12
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#2
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Good Ol' Boy TDIClub Enthusiast
Join Date: Jul 2000
Location: Springfield, VA
Fuel Economy: see signature
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You should at least get reimbursed for the cost of parts, provided you have the proper documentation. If you had the work done at an independent shop, they should reimburse you for that labor, as well. To my knowledge, there is no requirement that the work must be done at a VW dealer.
We're waiting for the notice to come in the mail so that we can have our local VW dealer replace the AdBlue heater module.
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October 27th, 2016, 14:38
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#3
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Gadget Guy
Join Date: Sep 2003
Location: Springfield VA
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Our letter came today. The wording is fairly specific. We'll see what they have to say.
-J
__________________
Present:
2013 Fiat 500e. 22,000 miles.
2014 Cadillac ELR. 23,000 miles.
2012 Passat SE TDI DSG. 112,000 miles. Factory Alarm, LED tails, Memory Seat, HIDs 38/48 MPG. Buy it from us!
2004 Touareg V10 TDI. 165,000 miles.
99.5 Jetta "GLX" TDI. 310,000 miles. Half way there!!! Power Memory Seats, HIDs 11mm pump, BV39 Turbo, RCIII 36/47 MPG.
1991 Mercedes 350SDL 230,000 miles, 70,000 on engine. 18/27 MPG.
Past:
1988 Audi 5000S Quattro, 1992 Jetta ECOdiesel, 1991 Jetta ECOdiesel.
Check out the official TDIClub Chat Room!
Quote:
Originally Posted by BRUSSELS BELGIAN
Maybe I should pay MYSELF to do bad work on my car! 
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October 27th, 2016, 14:56
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#4
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Veteran Member
Join Date: Jan 2009
Location: Fort Worth, Texas
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Jimbo70: You should have a "Warranty Extension Reimbursement Request Form" in the same envelope. The form requests the "...name, address, and phone number of the repair facility that performed the work." Once you find the document, you should probably edit your post.
There is no mention of any requirement that the repair needed to be done by a VW dealership.
__________________
2014 Passat TDI SEL DSG (returned 12/14/16)
2009 JSW TDI DSG (returned 12/15/16)
2015 Nissan LeafS ($.02/mile fuel cost)
2014 Toyota Avalon Hybrid Limited (39.5mpg C/H)
2013 Ford CMax Hybrid (39.2mpg C/H)
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October 27th, 2016, 14:58
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#5
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Veteran Member
Join Date: Feb 2003
Location: New Milford, CT
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Quote:
Originally Posted by VeeDubTDI
You should at least get reimbursed for the cost of parts, provided you have the proper documentation. If you had the work done at an independent shop, they should reimburse you for that labor, as well. To my knowledge, there is no requirement that the work must be done at a VW dealer.
We're waiting for the notice to come in the mail so that we can have our local VW dealer replace the AdBlue heater module.
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Quote:
Originally Posted by compu_85
Our letter came today. The wording is fairly specific. We'll see what they have to say.
-J
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The wording is specific, but it doesn't cost anything to try and as long as I have some sort of documentation (I think I have the VAG-COM scan, along with the invoice for the part and a picture or two of me doing the work) maybe they'll decide that $230 is better than $1,230.
__________________
Jim Altemus
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October 27th, 2016, 15:06
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#6
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Veteran Member
Join Date: Jan 2009
Location: Fort Worth, Texas
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So, you're trying to get reimbursed for your own labor time? That doesn't sound possible. Sorry.
Parts? do you have receipts? They'll pay you what you paid for them, right?
__________________
2014 Passat TDI SEL DSG (returned 12/14/16)
2009 JSW TDI DSG (returned 12/15/16)
2015 Nissan LeafS ($.02/mile fuel cost)
2014 Toyota Avalon Hybrid Limited (39.5mpg C/H)
2013 Ford CMax Hybrid (39.2mpg C/H)
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October 27th, 2016, 15:06
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#7
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Veteran Member
Join Date: Feb 2003
Location: New Milford, CT
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Quote:
Originally Posted by tdiatlast
Jimbo70: You should have a "Warranty Extension Reimbursement Request Form" in the same envelope. The form requests the "...name, address, and phone number of the repair facility that performed the work." Once you find the document, you should probably edit your post.
There is no mention of any requirement that the repair needed to be done by a VW dealership.
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I had the document when I wrote the post. It says:
1. Please provide legible copies of receipts, invoices and/or repair orders and keep the originals for your records. Documents will not be returned. Documentation must include (emphasis mine):
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the repaired vehicle
- A description of the problem and what repair was done, and the name, address and phone number of the repair facility that performed the work.
- Proof of payment for the repair and date payment was made (cancelled check, bank statement, etc.)
They may accept DIY work, but my past experience with VWoA (including time as a dealer employee) tells me that they when in doubt, they deny the claim.
There is nothing to edit.
---
I called VW Care today to get clarification, but the hold time was 38 to 55 minutes so I bailed. It costs nothing but a stamp and some time to submit the clam, so I'll guinea pig it.
__________________
Jim Altemus
Last edited by Jimbo70; October 27th, 2016 at 15:09.
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October 27th, 2016, 15:09
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#8
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Veteran Member
Join Date: Jan 2009
Location: Fort Worth, Texas
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I misunderstood your initial post, that you were requesting to be reimbursed for your own labor time/parts replacement. Sorry about that.
...carry on...
__________________
2014 Passat TDI SEL DSG (returned 12/14/16)
2009 JSW TDI DSG (returned 12/15/16)
2015 Nissan LeafS ($.02/mile fuel cost)
2014 Toyota Avalon Hybrid Limited (39.5mpg C/H)
2013 Ford CMax Hybrid (39.2mpg C/H)
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October 27th, 2016, 16:19
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#9
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Veteran Member
Join Date: Feb 2003
Location: New Milford, CT
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Quote:
Originally Posted by tdiatlast
I misunderstood your initial post, that you were requesting to be reimbursed for your own labor time/parts replacement. Sorry about that.
...carry on...
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No worries. I don't expect to be reimbursed for my labor, which is in fact priceless...
Just the part.
__________________
Jim Altemus
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October 27th, 2016, 16:50
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#10
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Veteran Member
Join Date: Jun 2003
Location: Central IL
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This was a long time coming, given the numbers of people on here who have been replacing them. I'll keep an eye on the mail......
__________________
"I reject your reality and substitute my own."
- Adam Savage
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October 27th, 2016, 19:05
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#11
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Veteran Member
Join Date: Jul 2013
Location: Oregon
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no letter, just like no clock spring coverage on my 2013. "certain 2012-2014" must only include ones built on Monday and Friday
__________________
2013 Passat TDI SE+NAV 48MPG
2001 Honda civic 40MPG
1985 VW idi 1.6 Golf 55MPG http://www.youtube.com/watch?v=yo-YUR1_DaU
1996 Dodge mechanical Cummins 12V 2500 4x4 that gets 20MPG
1990 Toyota xcab 4x4 3.0 v6 (3.slow) 15MPG
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October 27th, 2016, 20:40
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#12
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Veteran Member
Join Date: Jan 2009
Location: Fort Worth, Texas
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Quote:
Originally Posted by jrm
no letter, just like no clock spring coverage on my 2013. "certain 2012-2014" must only include ones built on Monday and Friday 
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Patience. Your vehicle should be part of this recall. Clockspring is a totally different issue.
__________________
2014 Passat TDI SEL DSG (returned 12/14/16)
2009 JSW TDI DSG (returned 12/15/16)
2015 Nissan LeafS ($.02/mile fuel cost)
2014 Toyota Avalon Hybrid Limited (39.5mpg C/H)
2013 Ford CMax Hybrid (39.2mpg C/H)
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October 28th, 2016, 14:32
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#13
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Newbie
Join Date: Feb 2013
Location: Chicago
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I got the CEL for P202A earlier this year. I decided to hold off on a fix until the buyback stuff got sorted out.
Lo and behold, I passed 120k miles a few weeks ago...
When the CEL came on, I was closer to 100k miles. Of course, I really have no evidence to prove that (maybe a VAGCOM scan saved on my computer, but since that could be easily fabricated, I can't imagine they'd honor that).
Any idea if VW would cut me some slack since the failure happened pre-120k and/or since I'm so close to 120k (122,900 to be exact)?
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October 28th, 2016, 14:52
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#14
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Veteran Member
Join Date: Jun 2003
Location: Central IL
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Quote:
Originally Posted by lousyg
<snip>
Any idea if VW would cut me some slack since the failure happened pre-120k and/or since I'm so close to 120k (122,900 to be exact)?
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Unless you've got some way to document that, I'd give it a big NO.
__________________
"I reject your reality and substitute my own."
- Adam Savage
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October 28th, 2016, 15:44
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#15
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Veteran Member
Join Date: Jan 2009
Location: Fort Worth, Texas
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^^^I'm afraid I agree. VAG has to draw the line somewhere with all these extended warranties floating around. They're rather time/mileage specific.
I will offer that a good relationship with a dealership (oil changes, tires, balancing, etc) will go a long way toward "goodwill" replacement of some parts. I've had excellent experience over the past decade.
Of course, YMMV!
__________________
2014 Passat TDI SEL DSG (returned 12/14/16)
2009 JSW TDI DSG (returned 12/15/16)
2015 Nissan LeafS ($.02/mile fuel cost)
2014 Toyota Avalon Hybrid Limited (39.5mpg C/H)
2013 Ford CMax Hybrid (39.2mpg C/H)
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