Back order DPF and loaner whining (justifiable, but it's whining)
Same problem here. While coming back from a trip of about 400 miles one way, the engine light and the engine control malfunction symbol popped on. Before we got back, the engine went into what I gather is called "limp mode"; it could not run faster than about 60 on the flat, and going up even a slight grade, it would die to where I had to drop down to 4th gear to finish the grade (it's a six-speed manual). I took it to the dealer; they diagnosed a DPF problem, and no worries it's all covered under the emissions settlement extended warranty. But soon enough, I learned about the huge backorder wait on the DPF. OK; dealerships can't manufacture dpf's, of course I get it.
The court settlement says we're entitled to a loaner - - simple, crystal clear language. For the last 4 weeks, the dealer says, sorry we're all out, you're on the list. Not a problem for that period, because we're working / sheltering from home, not much driving to do (the trip was all within social distancing - self service fuel stops, cabin in the woods, brought all our groceries from home). But now I need a car, the dealership is still footdragging on the loaner. So I shout out to VW Customer care; they reach out to the dealer, promptly for sure. Now, guess what-- the dealer service manager says the car is "driveable", so we shouldn't get a loaner during the backorder period. There was not one mention of that, not one suggestion we could take the car back and use it while it's awaiting the part, during at least six calls with three different personnel at this dealer. Why wouldn't they have told me that? Obvious --The car is NOT driveable. ( I suppose it's possible they haven't bothered to test drive it to see if it's driveable - - it's still a blatant dodge). After I get that response (via a voice mail), now I can't get a return call from Customer care, nor the dealership. (After the voice mail I left them, I might not call me either right away, but being polite does not work with people who do business this way.) I'll post when there are further developments.