DBCeee
Member
My issue here with the local Dealership's vague refusal of my request for repair of rust under the VW Canada's Rust Warranty as it relates to holes drilled in my rocker panels to Oil Spray (to slow the effect of winter salting on especially the undercarriage of my car) my 2011 Jetta? It has 220,000+ km. on it and is in excellent mechanical shape and the parts have been long-lasting, so I want this car's body to last as long as possible, thus the oil-spraying.
September 2018
I'm starting an appeal with the VW Dealership, after 3 separate quotes from 3 local Body Shops. The Dealer already backed down from a verbal denial of service/inspection (back in the early Summer) because I had the car oil sprayed (holes drilled in the rocker panels to properly oil spray them internally) in 2017. I asked for a formal letter of denial and then in a sudden reversal of decision gave me a formal inspection of the car. After the inspection, the staffer had the unprofessional audacity to 1st tell me the decision was not up to them and lay in the hands of VW Canada, BUT THEN (very unprofessionally, imo) proceeded to tell me what they thought my chances of getting approval were for each area of my inspected car (after being the one to deny me, verbally (without any inspection), in the 1st place!!). They told me 6-8 weeks for a decision from VW Canada.
I consulted legal advice and called and then asked for the staff that did the inspection. I ended up talking with the Service Manager on a callback. I asked for a copy of the Rust Warranty Agreement. The Mngr. directed me to my Owner’s Manual; I told this Mngr. there was little of use in the Manual about the details of the Rust Warranty. The Mngr. assured me they'd get me a copy of the full Agreement, soonest.
October 2018
The Mngr. called me back two days later to say they didn't have a copy to give me but read a portion of a Warranty document they had located. They said that the warranty did NOT expressly disallow for drilling holes in the rocker panels and used a term like: "no modifications". I asked her to place all her phone information they had relayed to me in writing. They said they wouldn't until they had heard back from VW Canada regarding the claim and expediting it. They will give me a direct contact at VW Canada, they said, but seems to be suggesting that this may NOT occur until after they make a decision (I want to appeal to VW Canada PRIOR to them making an initial decision, especially based on the "resistance and negativity" I got, UNTIL I said "foul").
I have gotten word back from the Service Mngr. that my claim has been expedited, with no estimates on how much quicker that will make the decision instead of the 6 - 8 weeks I was initially quoted. This person has also NOT put in writing the comments to me that they made verbally, as I requested. The Warranty they READ to me (I asked for a PDF copy of the ENTIRE legal Warranty document!) said that making "modifications" to the car could void this warranty and they commented (most unprofessionally and to her employer's potential detriment, imo) that the drill holes in my car didn't seem like "modifications” to the Mngr.
And that's it for now, let's see what happens.
Thoughts/Comments?
September 2018
I'm starting an appeal with the VW Dealership, after 3 separate quotes from 3 local Body Shops. The Dealer already backed down from a verbal denial of service/inspection (back in the early Summer) because I had the car oil sprayed (holes drilled in the rocker panels to properly oil spray them internally) in 2017. I asked for a formal letter of denial and then in a sudden reversal of decision gave me a formal inspection of the car. After the inspection, the staffer had the unprofessional audacity to 1st tell me the decision was not up to them and lay in the hands of VW Canada, BUT THEN (very unprofessionally, imo) proceeded to tell me what they thought my chances of getting approval were for each area of my inspected car (after being the one to deny me, verbally (without any inspection), in the 1st place!!). They told me 6-8 weeks for a decision from VW Canada.
I consulted legal advice and called and then asked for the staff that did the inspection. I ended up talking with the Service Manager on a callback. I asked for a copy of the Rust Warranty Agreement. The Mngr. directed me to my Owner’s Manual; I told this Mngr. there was little of use in the Manual about the details of the Rust Warranty. The Mngr. assured me they'd get me a copy of the full Agreement, soonest.
October 2018
The Mngr. called me back two days later to say they didn't have a copy to give me but read a portion of a Warranty document they had located. They said that the warranty did NOT expressly disallow for drilling holes in the rocker panels and used a term like: "no modifications". I asked her to place all her phone information they had relayed to me in writing. They said they wouldn't until they had heard back from VW Canada regarding the claim and expediting it. They will give me a direct contact at VW Canada, they said, but seems to be suggesting that this may NOT occur until after they make a decision (I want to appeal to VW Canada PRIOR to them making an initial decision, especially based on the "resistance and negativity" I got, UNTIL I said "foul").
I have gotten word back from the Service Mngr. that my claim has been expedited, with no estimates on how much quicker that will make the decision instead of the 6 - 8 weeks I was initially quoted. This person has also NOT put in writing the comments to me that they made verbally, as I requested. The Warranty they READ to me (I asked for a PDF copy of the ENTIRE legal Warranty document!) said that making "modifications" to the car could void this warranty and they commented (most unprofessionally and to her employer's potential detriment, imo) that the drill holes in my car didn't seem like "modifications” to the Mngr.
And that's it for now, let's see what happens.
Thoughts/Comments?