Hi all, recently discovered this forum and look forward to some great input. I have a two month old 2000 Jetta TDI having traded in a 1996 Jetta Turbo Diesel for it. It is a wonderful new car except that it has a nasty habit of going left suddenly whenever I let go of the wheel. The car has Goodyear tires on alloy wheels.
The dealer has done the following to try to solve the problem and has been in touch with the VW technical folks who recommended some of the actions:
1. Alignments on three separate occassions, the last resulting in them making the car "full negative" to specifications.
2. Rotated the tires/wheels front to back and criss crossed.
3. Replaced all 4 tires and rims (still Goodyear tires on alloy wheels).
4. Checked the brakes for drag
5. Removed and installed a new drive shaft
6. Re & Re a drive axle from another new car
Needless to say, the above actions have not solved the problem. The full negative alignment has made it a little better but has not solved the problem to my satisfaction. If I let go of the wheel, a split second later I am headed for the rhubarb, guardrail, opposing traffic or whatever else is on the left side of the road.
The dealer's service manager is now telling me that all of the new cars drive this way, the new suspension in the 2000 Jetta is extremely sensitive, it is the crown in the road and that they cannot do anything more for me. He suggested that I wait until Sept. 19 for the area rep to show up at the dealership to discuss the handling characteristics of my car.
Needless to say, I was so unimpressed with that answer and the Sept 19 timeline that I called VW's customer support 800 line. Talked to a Supervisor of Customer Support who ultimately could offer me nothing better than waiting for the Sept 19 meeting but who did manage to give me Gerd Klauss's name (President & CEO, Volkswagen North America) and address. I will be sending Mr Klauss a letter expressing my dissatisfaction with both the car and the customer service responsiveness.
Anyway, just wondering if anyone can offer some help or advice with the technical problem or how best to deal with VW. Best regards.