NHTSA Update on CR HPFP failure investigation

GTIDan

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Hmmm....Lexus vs VW. Who has the better reputation, and why? Is anyone at VW listening?
Who sells the most cars? Lexus has been living on their reputation for the past several years. My '06 IS250 was far from bullet proof having more than six warranty repairs some of which would have cost me several thousand dollars. They are still selling the same car today with just a few cosmetic changes. Far from state of the art.

According to my dealer any CR that blows a HPFP has been repaired under warranty with a couple having close to 100k on the clock. Seems fair enough to me. One tends to forget that the odds of YOU having a HPFP failure is about 0.11 %............about the same as getting hit by lightening I imagine. :)
 

darrelld

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Who sells the most cars? Lexus has been living on their reputation for the past several years. My '06 IS250 was far from bullet proof having more than six warranty repairs some of which would have cost me several thousand dollars. They are still selling the same car today with just a few cosmetic changes. Far from state of the art.

According to my dealer any CR that blows a HPFP has been repaired under warranty with a couple having close to 100k on the clock. Seems fair enough to me. One tends to forget that the odds of YOU having a HPFP failure is about 0.11 %............about the same as getting hit by lightening I imagine. :)
The Lexus odds of Valve Spring failure were lower than that. Lexus issued the extended warranty to retain customers.

VW's customer retention rate is below the industry average and Amy's story is the poster child of why.
 

LRTDI

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Lexus' reaction is typical for them. Did you know that Toyota bought back hundreds of thousands of pick ups and crushed them due to rusted out frames?

That said, IMHO NHTSA seems to be the only party capable of holding VW's tires to the fire. Metaphorically speaking of course.
 
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TDIJetta99

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03... Faster than yours =]
They put new frames in a lot of the trucks instead of crushing them, but they always made it worthwhile to bring your truck in for them to inspect it.. A lot of people got a new truck for next to nothing out of the deal..
 

amy1000

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amy1000

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At a minimum I would have expected VW to do for Amy what Lexus did for my IS.
Nice! that's how brand loyal customers should be treated. I am writing a letter to the president of VoA detailing my experience, mind if I share a copy of this Darrel? I will also share BMW, VW extended warranty on 2006 GTI in 2010, and toyota truck recall.
 

darrelld

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Nice! that's how brand loyal customers should be treated. I am writing a letter to the president of VoA detailing my experience, mind if I share a copy of this Darrel? I will also share BMW, VW extended warranty on 2006 GTI in 2010, and toyota truck recall.
Yes you can share.
 

bhtooefr

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I think the cheapest Lexus sells for more than the most expensive VW.
Nope.

Cheapest Lexus is $31,850 (the CT), most expensive VW trim level in the US (without adding options, even) is $62,055 (Touareg Hybrid, although it can only have accessories added to it, and that takes it to a maximum of $64,645).
 

RabbitGTI

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**** Lexus. It's an oil burning, POS Toyota with a nicer interior. Ya, they go out of their way on customer service. Enjoy your free cup of gourmet coffee with your $1000 brake job. :D
 

TDIJetta99

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03... Faster than yours =]
Price out Touareg V8 brakes, then price out Lexus GX470 brakes... Both will be over $1k at the dealer.. Heck, even MK4 pads and rotors all around are $1k at a VW dealer after labor and tax and whatnot..
 

darrelld

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**** Lexus. It's an oil burning, POS Toyota with a nicer interior. Ya, they go out of their way on customer service. Enjoy your free cup of gourmet coffee with your $1000 brake job. :D
Heading to the Lexus dealer to see their new Oil Burners:eek:
 

kjclow

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Heading to the Lexus dealer to see their new Oil Burners:eek:
I think they're hidden between the hybrids! let us know when you find one. make sure to leave breadcrumbs so you can find your way back.
 

kjclow

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Lexus does make a diesel IS series and it's sold in Europe and perhaps the middle east. Pretty sure you can see it on You Tube also.

http://www.youtube.com/watch?v=c2Jnf8OgwEo
Since Darrel is in Texas, I'm in North Carolina, and your in California, how does Lexus having diesels in Europe make a difference to us? "Everyone" has diesels everywhere else but here.
 

darrelld

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What type of oil is best to deep fry a turkey?

HAPPY THANKSGIVING EVERYONE!
Any type that has a low moisture content, otherwise the fryer will explode and send you to the ER with high medical bills that your insurance may not pay because of your negligence.
 

GTIDan

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Yes, and there are 2000 posts in this tread that have nothing at all to do with the investigation, so it really doesn't matter..

....................and so I rest my case. If Lexus has a diesel in Europe than it's possible a version could land on these shores. It's all about perception and hybrid sounds so much cooler than diesel to the high-brows around here. :)
 

dweisel

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dweisel isn't diesel anymore!
This is false.. I don't see 150 confirmed hpfp failures in this thread since it started 3 years ago, or even on this site for that matter
NOT FALSE.Here ya go and I know I have missed some buried in other threads.


Username State MY 100 failures as of 09/15/2011 and 203 as of 09/29/2012 total of 228 to date.


Alabama 4
gprim AL 2010
patdavid AL 2011
speedeep AL 2011
Redwave92 AL 2009

Arizona 6
2009TDINEWBIE AZ 2009 first failure
2009TDINEWBIE AZ 2009 second failure
WL-ShroderGTI AZ 2009
Plus3Golfer AZ 2009
AZ-TDI AZ 2009
LazerBlueBeast AZ 2009

Arkansas 2
zoeygirl AR 2011
jchall101 AR 2009


California 55
NipomoTDI CA 2010
chadjaeger CA 2009
rjgaliano CA 2009
gborgan CA 2009
hocking CA 2009
astaal CA 2009
lovehatevw CA 2009
phathead CA 2009
proulx70 CA 2009
durundal CA 2009
funkychicken81 CA 2010
smokeskleen CA 2010
pjcan CA 2010
Phancey CA 2009
dr.freud CA 2009
SFOPilot CA 2011
JohnAlt CA 2009
chummer CA 2010
danix CA 2010
SandDiesel CA 2009
gotconsultants CA 2009
elbrowno CA 2010
Mark Jeffreys CA 2011
Screenial CA 2009
idea man CA 2010
marleyi CA 2010
joseph2012 CA 2010
fireinsyrup CA 2011
AJALE CA 2010
rinsco CA 2009
Seeuarndjimmy CA 2009
bort CA 2011
zaus60 CA 2009
Zaius CA 2009
potiron CA 2009
ne31097 CA 2011
Klystron. CA. 2011
gruder18 CA 2010
istone CA 2010
cstajduhar CA 2011
todd4218 CA 2011
rinsco CA 2009
specialagentdale CA 2010 first failure
specialagentdale CA 2010 second failure
tdi10sb CA 2010
plus1 CA 2010 Q7
plus1 CA 2010 A3
MM48 CA 2011
rmchung CA 2010
tdidanny CA 2010
Fredkap CA 2010 Q7
rosaluma CA 2012 P
tobo CA 2009
macattack963 CA 2012
ocindymom CA 2009

Colorado 5
ohcaptainron CO 2010
TurboKid CO 2011 first failure
TurboKid CO 2011 second failure
Thorny CO 2011
storx CO 2009

Connecticut 4
andicame CT 2010
baggsgt CT 2012
AMT1281 CT 2009
mfisel CT 2011


Florida 20
Chadmag FL 2009
tallymom FL 2009
Knowledge FL 2009
ferland25 FL 2010
jessesrq FL 2009 first failure
jessesrq FL 2009 second failure
WFLTDI FL 2009
Whodathunkit50 FL 2010
1972SS454 FL 2009
upsbroke FL 2009
batgo FL 2009
rich! FL 2011
bcarr001 FL 2010
ajkreider FL 2011
2010TDIWagen FL 2010
ErickL FL 2009
TR10 FL 2012
Data saurus FL 2011
RdPrry FL 2009 first failure
RdPrry FL 2009 second failure
Georgia 3
house-1221 GA 2009 first failure
house-1221 GA 2009 second failure
xracer111 GA 2009

Illinois 6
jedwyl IL 2010
Kennytdi IL
vonnie77 IL 2009
marc.d.taylor. il 2009
4 TUGGIN IL 2009
rpulfer IL 2009

Indiana 1
straightliner IN 2009

Kansas 1
upsbroke KS 2009

Kentucky 1
Paramedick KY 2009

Louisiana 2
Sunglassesjohnny LA 2010
GerardS LA 2009

Maine 1
subsonic44 ME 2009

Massachusetts 7
LoneWolf MA 2009
rte2MA MA 2010 first failure
rte2MA MA 2010second failure
pcnorton MA 2011 first failure
pcnorton MA 2011 second failure
emerscape MA 2011
TDIinMA MA 2011

Michigan 1
Saltlick48103 MI 2009

Missouri 1
STL-JSW MO 2010

Mississippi 2
Sharpie MS 2009
xtdilover MS 2009

Maryland 1
cankicker MD 2009

N Carolina 9
tonydec NC 2009
NC Chicklady NC 2009
y0bailey NC 2009
dustingebhardt NC 2010
lindsaysuchy NC 2010
Cosmos NC 2012
Baltman195 NC 2012
New Hampshire 1
Nickofari NH 2009

Nevada

New Jersey 8
asrnj77 NJ 2009
rcann NJ 2010
Diesel Wiesel NJ 2009
N2UADTDI NJ 2009
The_Mike NJ 2011
gregert12 NJ 2010
tdiregrets NJ 2009
JCTDI NJ 2009

New Mexico 1
VWJim NM 2011

New York 13
birkie NY 2009
swb1509 NY 2010
TDIFirstTimer NY 2010
Sunberg2 NY 2009
saaronson NY 2010
peterf NY 2009
Jack Sprocket NY 2010
vwmj NY 2009
fred1331 NY 2010
lcjjm4 NY 2010
rickdiculous NY 2010
Susang NY 2010
Colonel A NY 2009


Ohio 3
rickchip OH 2009
steelyeyed OH 2009
TooTall OH 2010

Oklahoma 2
freeman OK 2009
mandy1105 OK 2009


Oregon 2
Haz-matt OR 2009
JohnofD OR 2010
mcnzder OR 2010

Pennsylvania 5
Kthackst PA 2010
Absolute Diesel PA 2010
amy1000 PA 2010 first failure
amy1000 PA 2010 second failure
kndonlee PA 2010

Rhode Island 2
tdisky RI 2009
pjcam5 RI 2011

South Carolina 2
Godstang SC. 2012
Wesleybyars SC 2009

Tenneesse 4
MonicaC TN 2010
TDI117 TN 2012
bigmacd TN 2011
tempokat TN 2011


Texas 20
Maverick395 TX 2009 first failure
Maverick395 TX 2009 second failure
jshoutex TX 2009
catnip TX 2010
Kevin 73 TX 2011
Houston2010tdi TX 2010
carrolltoncorrado TX 2009
PlanoWagen TX 2009
ffdfrontman TX 2010
drckol TX 2009
dickey TX 2010
Tim2112 TX 2009
T Girl TX 2011
TXANN TX 2012
doug67coug TX 2009
tdininja TX 2009
giavid TX 2010
quietTDI TX 2009
JonD-2.7tDallas TX 2011
EasyT TX 2011


Utah 2
53 willys UT 2010
RoccoRcr UT 2011

Vermont 1
Colonel A VT 2009


Virginia 9
O2Waster VA 2009
elester12 VA 2009 first failure
elester12 VA 2009 second failure
freakMike3 VA 2009
jsds VA 2009
talbottw VA 2009
Matt Man VA 2009
BlkJetta01 VA 2009
TDITIM60 VA 2010

Washington 3
planger WA 2011
xenoice WA 2012
tdi one ton WA 2011 pending


West Virginia 3
dweisel WV 2009 Jetta Sedan
dweisel WV 2009 JSW
SCWC_WV WV 2009


Wisconsin 3
spjetta WI 2009
I love my Jetta WI 2010
sickmtbnutcase WI 2009


Canada 7
stylinmama CANADA
Heavyfuel QC CANADA 2009
BrokenTDI BC CANADA 2010
r2k QC CANADA 2010
saltspringtdi BC 2010
Cristian ON 2010
VWascension ON. 2009
State info not available 6
mystreva 2009
Chris & Theresa XXXXXX double failure
Chris & Theresa
RLS1400 2009
Kiwanda 2009
Absolute Diesel 2010
 
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