13TDIgirl
New member
New poster here but have had my '13 Passat TDI for 3yrs now. Never had any issues whatsoever other than a battery that died a week after its warranty of course lol.
This past Thursday, I take my Passat in for the routine 40K mile maintenance. They state I need other services not covered under my particular maintenance/warranty coverage, to include Diesel Fuel injection service, fuel filter replacement, and DSG transmission fluid exchange and filter replacement.
Fast forward to this past Monday, less than 96hrs after I receive my car back. As I'm driving my normal route, the RPMs shoot up to 6+, my car decelerates to 20mph suddenly from 50mph in traffic, and glow light plugs and check engine light come on.
Pulled to the shoulder, turned off the engine, and waited a few minutes. Restarted engine, let it idle for a bit (during this time, no warning lights on), and then begin to drive again. A half mile later, the same thing happens, glow plug and check engines lights again with sudden loss of power and RPMs shoot up to max. I had to do this 5 times just to pull in a parking lot and get myself away from driving in a 50mph zone going 15-20 so I wouldn't get hit.
Under the TDI goodwill package, I was able to get the car towed to the nearest VW dealership at no cost, which was the one that performed said maintenance listed above. They had a free loaner car ready for me and have now had my car for two days.
They state they are testing "fuel pressure." They all but accuse me of putting gas into the tank instead of diesel and that its my fault. Last fill up was diesel prior to my service, as proven by receipt records. So they're saying I could've driven my TDI for 4 days on gas and not diesel with zero issues until then? I can't imagine I would've made it THAT long without any change to the vehicles performance whatsoever.
So essentially, I feel this is their fault. The extras I paid for were fuel injection services. Four days later the fuel pressure is up and my car not functional. I don't find this to be a coincidence. I've since demanded full refund of the $658 I paid plus refusal to pay for whatever services it will take to fix this issue.
Any ideas on what else could've caused this? Or am I justified in feeling this is their error.
This past Thursday, I take my Passat in for the routine 40K mile maintenance. They state I need other services not covered under my particular maintenance/warranty coverage, to include Diesel Fuel injection service, fuel filter replacement, and DSG transmission fluid exchange and filter replacement.
Fast forward to this past Monday, less than 96hrs after I receive my car back. As I'm driving my normal route, the RPMs shoot up to 6+, my car decelerates to 20mph suddenly from 50mph in traffic, and glow light plugs and check engine light come on.
Pulled to the shoulder, turned off the engine, and waited a few minutes. Restarted engine, let it idle for a bit (during this time, no warning lights on), and then begin to drive again. A half mile later, the same thing happens, glow plug and check engines lights again with sudden loss of power and RPMs shoot up to max. I had to do this 5 times just to pull in a parking lot and get myself away from driving in a 50mph zone going 15-20 so I wouldn't get hit.
Under the TDI goodwill package, I was able to get the car towed to the nearest VW dealership at no cost, which was the one that performed said maintenance listed above. They had a free loaner car ready for me and have now had my car for two days.
They state they are testing "fuel pressure." They all but accuse me of putting gas into the tank instead of diesel and that its my fault. Last fill up was diesel prior to my service, as proven by receipt records. So they're saying I could've driven my TDI for 4 days on gas and not diesel with zero issues until then? I can't imagine I would've made it THAT long without any change to the vehicles performance whatsoever.
So essentially, I feel this is their fault. The extras I paid for were fuel injection services. Four days later the fuel pressure is up and my car not functional. I don't find this to be a coincidence. I've since demanded full refund of the $658 I paid plus refusal to pay for whatever services it will take to fix this issue.
Any ideas on what else could've caused this? Or am I justified in feeling this is their error.
I also made the suggested accusation that maybe your technician did my fuel service with the gasoline injection product and not the diesel injection product as suggested by another poster. This got his attention. They emptied my entire tank, redid the entire fuel injection service with the correct diesel product, and refilled my tank to Full with brand new diesel. I didn't need that much, only enough to drive it to the Mercedes Benz dealership down the road as a trade in. Their horrendous customer service through this situation was enough to push me away