2011 VW Golf Wagon TDI odometer stopped working
Hello,
On October 25, 2017 I went to the local VW dealer with the complaint that my 2011 VW Golf Wagon TDI odometer stopped working and flashed an "error" message while alternately showing the last odometer reading, and the trip meter had disappeared. My car is out of warranty, but since it had just had the VW Emissions fix applied I assumed this issue was related to that work, but it was not.
The local VW dealer spent an hour @ $99.00 per hour analyzing it but could not get a code reading. Then they contacted VW Technical for a reason, eventually received answer and a further 1.6 hours later got it working again with a VW fix by discharging the system capacitor. Total cost CDN $298.66.
I complained to VW Canada customer service about the cost and that there was no warranty fix or recall. VW Canada contacted the dealer and discussed my complaint. I advised VW Canada by phone and the dealer by email that I would pay $100 and expected a refund for the balance.
I have not heard from the dealer yet.