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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW MKVI-A6 Golf family including Jetta SportWagen (~ 2010-2014)

VW MKVI-A6 Golf family including Jetta SportWagen (~ 2010-2014) Discussions area for A6/MkVI (2010-2014) Golf and Golf Wagons (Jetta Sportwagon in the USA).

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Old March 20th, 2011, 12:28   #1
enki
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Angry VW Dealership caused damage to my brand new Golf

So I bought my brand new 2011 Golf TDI about three weeks ago. Part of the purchase agreement included the chrome exhaust pipes that they had to order. A few days ago I brought my car in to get them installed. They look great, and I thought they did an excellent job installing them.

I was wrong.

I was walking back from the supermarket with my wife today and saw a huge dent on the underside of my car. Obviously I was extremely upset and originally thought it was from some kind of road debris or something. Upon further inspection, I found four dents and a gouge on all four sides of the car (front and back on left and right side). They were clean dents and didn't look like I could have hit something. I looked even more carefully and saw that they were lined up on both sides, exactly where the car was lifted when they put on the exhaust pipes.

I am fuming right now that my VW dealership's repair shop could have caused such damage on a simple job. I can't see how this was caused by anything other then sheer negligence on their part.

I just sent them an email with attached pictures showing them the damage and making it clear that I expect them to fix it immediately and put it back in the like new condition.

Since the car is so new, it's only been to the shop once, and the damage is clearly from the car lift, I assume they will not try to argue the matter with me.

Has anyone else had this problem before? The part that is damaged looks like it's attached to the side panels. Is it going to be a major body shop repair to fix, or can they do it without removing anything?

(Extremely large pictures removed since they were distorting the page size, and based on the comments below and follow-up information showed that most were not 'damage')

ARGH!!!!!
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Last edited by enki; March 20th, 2011 at 15:52. Reason: (Extremely large pictures removed)
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Old March 20th, 2011, 12:29   #2
enki
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Sorry for the REALLY large picture sizes. I wanted to get as much detail as possible, so I took them at high res.
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Old March 20th, 2011, 12:42   #3
Ryephile
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Those are the 4 arrows stamped into the rocker panels [2 on each side] to show you where to lift on the crush rail. The dealership didn't do anything.
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Old March 20th, 2011, 12:49   #4
Arne in Oregon
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I agree. The owner's manual will even show those "dents" as how to locate the jack points.
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Old March 20th, 2011, 13:02   #5
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the small arrow shaped dents are there on purpose, if there is other damage then by all means lace up your a** kickin boots..
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Old March 20th, 2011, 13:02   #6
POWERSTROKE
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Those are supposed to be there. It is where you place a jackstand on the pinch weld.
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Old March 20th, 2011, 13:14   #7
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I think all VW's have these dents ,I thought the dealer damaged mine to but checked other cars on lot and they had same 4 dents also.
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Old March 20th, 2011, 14:29   #8
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Soooeewww.... Pics of the tips??
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Old March 20th, 2011, 15:08   #9
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I also wouldn't consider them "huge dents". I had trouble finding them when I rotated my tires the other day. "Barely noticeable indentations" would be a better description.
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Old March 20th, 2011, 15:11   #10
enki
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Quote:
Originally Posted by Ryephile View Post
Those are the 4 arrows stamped into the rocker panels [2 on each side] to show you where to lift on the crush rail. The dealership didn't do anything.
Quote:
Originally Posted by Arne in Oregon View Post
I agree. The owner's manual will even show those "dents" as how to locate the jack points.
Quote:
Originally Posted by ihatespeed View Post
the small arrow shaped dents are there on purpose, if there is other damage then by all means lace up your a** kickin boots..
Quote:
Originally Posted by POWERSTROKE View Post
Those are supposed to be there. It is where you place a jackstand on the pinch weld.
Quote:
Originally Posted by Ideliver View Post
I think all VW's have these dents ,I thought the dealer damaged mine to but checked other cars on lot and they had same 4 dents also.
Wow, that does make me feel a little better. I just checked out my wife's 2006 Jetta and she has them too. Her's aren't as noticeable since the car has 5 years of wear on it too.

While that does explain 3 out of 4 of the 'dents', I still think that one was damaged in excess of the factory arrow dents. I've attached a closer (and smaller) picture showing what I mean. There is a flat gouge on the left side of the arrow, and a circular dent on the right side. None of the other three have that. It makes it very noticeable, and is what originally drew me to thinking my car was damaged. You can even see it when standing next to the car. So it looks like while they caused some damage, it wasn't as bad as I originally thought.



Fortunately I didn't send my email yet, as we had to run out to a party. I'll change it to mention only the extra damage. Does everyone agree that those additional dents are damage? Should they be easy to remove?

Thanks for everyones help!!!
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Old March 20th, 2011, 15:25   #11
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Here are three other pictures showing the damage to the one spot from three other points of view.
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Old March 20th, 2011, 15:35   #12
enki
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Quote:
Originally Posted by IMAAaron View Post
Soooeewww.... Pics of the tips??
Here ya go:



They look pretty sweet. I had them stagger them too, so they curve with the rear bumper. At least they didn't screw that part up (that I know of!).
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Old March 20th, 2011, 16:00   #13
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It looks like the "cups" on the kift arms hit your rocker panels. Bad mechanic, bad!! I have seen some pretty bad things happen on car lifts. I hope the dealer has no problem with fixing it.
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Old March 20th, 2011, 16:04   #14
enki
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Quote:
Originally Posted by BMLO13 View Post
It looks like the "cups" on the kift arms hit your rocker panels. Bad mechanic, bad!! I have seen some pretty bad things happen on car lifts. I hope the dealer has no problem with fixing it.
Do you think it would be easy to fix? I have no idea about body work, and I would hope they could do it without tearing apart the car. I really don't want to have to worry about them accidentally putting it back together wrong or causing even more damage in the process.
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Old March 20th, 2011, 16:16   #15
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It's really going to come down to the body shop and you won't know until it's over if it was worth it, I think. Each body shop will 'blend' it differently. If they have to spray the damage, different shops blend to different trauma diameters.

Personally, I wouldn't be happy if they resprayed clear coat up the door or over sprayed the undercarriage. It's a new car. I personally might live with the damage in fear of shoddy body work.
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