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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW Passat Family (NMS and B7) TDIs (2012+)

VW Passat Family (NMS and B7) TDIs (2012+) Discussion area for the 2012+ Passat TDI (North American and rest of world versions versions). The North American model was previously codenamed NMS (New Midsize Sedan) and the version the rest of the world gets is sometimes referred to as B7.

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Old June 23rd, 2016, 14:37   #1
Rico567
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Default received heater core warranty extension today

In today's mail I received a warranty extension to 10 years / 120K miles for the heater core in our '13 Passat. This was denoted by VIN, so all NMS Passats may or may not be included. The letter is quite specific in the symptom— failure to heat on passenger side, which is what so many people have been experiencing.
Now for extended warranties on the DEF heater & systems and a few more things I can think of.....
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Old June 23rd, 2016, 15:43   #2
aja8888
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Yep, all of us CKRA engine code Passat owners will be getting those letters.

Quote:
Now for extended warranties on the DEF heater & systems and a few more things I can think of.....
The above pipe dream probably won't be happening.
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Old June 23rd, 2016, 16:26   #3
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Got mine also

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Now for extended warranties on the DEF heater
You don't think that will happen as part of their dieselgate negotiations with .gov?
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Old June 23rd, 2016, 16:38   #4
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Got mine also
You don't think that will happen as part of their dieselgate negotiations with .gov?
We will find out the end of July.
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Old June 27th, 2016, 14:25   #5
Ptplayers
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Got mine today .

I noticed at the tail end of the winter i really had to crank up heat to get any .

Would this be the heater core acting up or door not opening fully .
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Old June 28th, 2016, 06:02   #6
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Are there any updates or changes to prevent future clogging? Other than an EGR delete? Replacing the heater core should not be part of the "routine maintenance."
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Old June 28th, 2016, 14:54   #7
BKmetz
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This afternoon I sent in my paperwork for my heater core replacement last Nov. We'll see how long it takes to get some money back from VW.

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Old July 4th, 2016, 21:12   #8
mejpassat
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I had my 2014 in for 30K service and mentioned the pass side defrost didn't work well.
I will be getting a new core in a few weeks.
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Old July 5th, 2016, 15:07   #9
BarryT82
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I haven't received this one yet, but I did receive the clock spring recall letter and another one for some wiring under the car. I wish they'd recall the Adblue heater.
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Old August 10th, 2016, 15:04   #10
BKmetz
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Today I received a check from VWofA for $639.89 for reimbursement of my heater core replacement expenses last year.

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Old August 10th, 2016, 18:43   #11
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Hmmm......is it all NMS's? Haven't got my notice yet.
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Old August 14th, 2016, 12:06   #12
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No, hhead. It's not all NMS's. I called VW of A and my vin# was not included in their extended warranty. It seems VW doesn't want to be fair and treat all customers equally. I will try a different manufacturer for my next car. VW needs better customer service.
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Old August 14th, 2016, 19:02   #13
tdiatlast
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fricknbug99: "...It seems VW doesn't want to be fair and treat all customers equally..."

Sorry, but this just isn't the case. Any car manufacturer, keeping good records, knows exactly when changes were made in the production of their cars. They always know when they change suppliers, and therefore know, when a problem arises, which "runs" of the cars have particular problems.

Example: My very early production 2012 NMSTDI (actually a demo) developed a leaking fuel filter canister at around 10k miles. I took it in for warranty repair/replacement, and subsequently was told there was a run of a few hundred cars that had a defective gasket the wasn't seated properly.

There was no need to recall ALL NMS TDIPassats for this, as not all NMS TDI Passats were affected.

VWoA may very well have isolated which supplier was responsible for the excessive "flux" inside the radiators/heater cores that they feel was causing the problems.
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Old August 19th, 2016, 12:12   #14
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Quote:
Originally Posted by Rico567 View Post
In today's mail I received a warranty extension to 10 years / 120K miles for the heater core in our '13 Passat. This was denoted by VIN, so all NMS Passats may or may not be included. The letter is quite specific in the symptom— failure to heat on passenger side, which is what so many people have been experiencing.
Now for extended warranties on the DEF heater & systems and a few more things I can think of.....

If it wasn't for VW sending me all these recalls, extended warranties and "We are so sorry about polluting the world so we want to buy your car back" letters, my postman would be out of work.

Quote:
Originally Posted by fricknbug99 View Post
No, hhead. It's not all NMS's. I called VW of A and my vin# was not included in their extended warranty. It seems VW doesn't want to be fair and treat all customers equally. I will try a different manufacturer for my next car. VW needs better customer service.
I have two Jeeps. Sad thing is, I've gotten more recalls on my 2013 VW then I have on my 2011 Town and Country, 02 KJ and 09 KK (jeeps) combined. That's sad, very sad. Whats even sader is, I like the car, Nr 3 son who drives it now, loves it. But I see a money pit that is going to be worthless in a few years. Is getting 40-60mpg worth it in the long run or do I cut and run? I just hoping they will come up with a fix, that doesn't make me even more sorry I got this car.

One thing that wasn't addressed in the buyback dribble. What about us poor smucks who have owned VW's before and thought ahead and purchased a 10yr/120k mile extended warranty from VW? Do we get part of our money back on that? Highly doubt it.
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Old September 13th, 2016, 05:54   #15
KleenDiesel
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I called the Canadian customer service line yesterday as my 2012 is at the dealer now for new core because it wouldn't clear up my windshield yesterday. I did notice uneven temps left to right. The operator was very sketchy. Her questions were, "how did you find out about this, who did you hear this from?".. Wierd, I hadn't logged in to read up yet. But after 20 mins and being put on hold 3 times I thought I would read up before she come back. I found many threads on this topic for the nms's.. I hung up after thirty mins. I figured I would let the dealer do it for full labour time and parts, vw can reimburse me after. Thier loss, again.
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