Same exact situation here. Got appointments already for cars but one with previous owner is still processing. I really hope it's because they are actually checking that claim.
Why wouldn't you just buy the Cayenne, money in the bank with the Touareg's...Same here, I have 2 2012 Touareg TDI's, 1 without former owner claim has already been scheduled for buyback, the other with the former owner claim I have yet to receive an offer.
I am so close to pulling the trigger on a 2013-2015 Cayenne Diesel ....
Same here with 50% restitution and previous owner claim that should be invalid. Hopefully we get a "top up!"Just got a formal offer letter for a car with previous owner. Restitution is still 50% which SUCKS. I got it from original owner AFTER 2/31/17 so no idea whats going on.
Gonna submit it as-is and hope for the best.