Ganley Westside Imports, North Olmsted, OH:
Readily agreed to a very fair price. Negotiations, such as they were, were as follows: "I'll give you $400 over invoice" "We want at least $500." "OK, sold, $19,100." This was via telephone. When I showed up to pick up the car, there was no pressure for extended warranties, undercoating, paint sealant, or any other such nonsense.
Two negative points: First, while communication was otherwise excellent, I wasn't given much information about the financing. This was at least partially my fault, as I didn't ask. Second, their pre-delivery inspection missed a problem with the stiching in the driver's seat.
White-Allen VW, Dayton, OH:
Since North Olmsted is 3+ hours from home, I went to White-Allen to have the seat fixed, along with a few other things I'd subsequently noticed. I dropped the car off Monday morning, and they said it'd probably be a couple of days (they had to send the seat to an upholstery shop). Tuesday evening, they called and said it was done. They also got a loaner car for me without my even asking.
One minor negative: I stopped by there earlier to let them know what was wrong, and schedule an appointment to have them work on it. The earliest appointment they could make was 10 days later. In this case, the problem was minor, so it didn't much bother me.
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2000 Jetta GLS TDI, Atlantic Blue