Buyback - Non Actual Mileage..???

Have a 2012 Passat with title showing mileage discrepancy (Miles-Not Actual) and am wondering how this will affect the buyback amount?

I started the registration on the claims portal which shows a 100% estimated buyback amount.

I contacted someone in the claims chat function who informed me that the title statement that the mileage is not actual will not affect the eligibility of the car. She said the amount will be based on the car's odometer reading at the buyback appointment, regardless of the title statement.

Not sure if I can believe the claim's customer service reps.

Does that sound correct?

No one?

duratitus said:

No one?

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This is exactly how you get people to help you.

No, I wouldn't think it sounds right, but I don't know what would otherwise be done. This is going to be a pretty rare situation, and I would be pretty surprised if anyone else here were in that situation, and had already returned their car and gotten a payment.

chargum said:

This is exactly how you get people to help you.

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Thanks.......

I need all the help I can get!