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Go Back   TDIClub Forums > TDI Model Specific Discussions Areas > VW MKVI-A6 Golf family including Jetta SportWagen (~ 2010-2014)

VW MKVI-A6 Golf family including Jetta SportWagen (~ 2010-2014) Discussions area for A6/MkVI (2010-2014) Golf and Golf Wagons (Jetta Sportwagon in the USA).

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Old October 23rd, 2009, 19:24   #1
timh2594
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Exclamation No Bluetooth on Canadian MkVI TDIs?!

Hello All:

My wife and I just took possession of a Canadian 2010 Golf TDI Wagon Comfortline. As we're both Blackberry addicts I optioned up to the Multimedia Package which, if you look at the VW Canada web site, includes the Premium 8 radio and "Bluetooth Mobile Phone Connectivity" (here's the link to the web site: http://www.vw.ca/vwcms/master_public...__pricing.html - you can download the Price List PDF to view the options list). Last night I tried to pair our phones with the car only to have them not detect any Bluetooth device. I phoned the service dept. at the dealership and was told not to worry as the module was probably not activated during pre-delivery. It was more than a little bit of a shock, then, when I went to the dealership today and was told that despite what the VW Canada web site says, the extra $1000 I put down for the Multimedia Package didn't include Bluetooth of any type - 9W2 or 9W3!! The dealer then said that my only option was to file a complaint with VW Canada and see what happens (which I have).

My question is: has anyone else bought a TDI Comfortline and experienced the same problem? I'd appreciate any feedback.

Thanks.
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Old October 24th, 2009, 19:34   #2
mo_focus
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what? that is just too weird! Why the hell would they advertise it like that then? I thought when you get the premium sounds the bluetooth controls come with it and its near the sunroof controls as opposed to highline that is on the steering wheel.
We ordered the Highline Golf, not gona get it until Nov 19, so won't be able to find anything until such time.

Keep us posted with what you find.
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Old October 24th, 2009, 20:51   #3
GetMore
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I know that on my Jetta Wagen the phone menu on the RNS-510 doesn't do anything, and both the phone and microphone buttons on the steering wheel only mute the radio.
However, I was able to pair my phone to the car by pushing one of the buttons up by the sunroof controls.
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Old October 24th, 2009, 22:22   #4
timh2594
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Quote:
Originally Posted by mo_focus
what? that is just too weird! Why the hell would they advertise it like that then? I thought when you get the premium sounds the bluetooth controls come with it and its near the sunroof controls as opposed to highline that is on the steering wheel.
We ordered the Highline Golf, not gona get it until Nov 19, so won't be able to find anything until such time.

Keep us posted with what you find.
The crazy part is that when you get the Comfortline with the Multimedia Package you get the multifunction steering wheel with the Bluetooth controls on the wheel. So here I have a Golf with the multifunction steering wheel but no Bluetooth installed in the car! Now the dealer is telling me that they can install the Bluetooth Handsfee Facility (essentially 9W2) from the VW accessories catalogue but they want $480 to do it. Needless-to-say I told them where to stick that one! I'm supposed to hear back from VW Canada by close of business on Monday so I'll keep you posted.
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Old October 25th, 2009, 15:17   #5
slipperymops
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Default Bluetooth missing

Hello:

What an interesting experience, we picked up our 2010 Golf Highhline TDI yesterday. We were told by the dealer that it has bluetooth on it, however, when they tried to connect our phone to the system, their technicians also found that the bluetooth option had not been hooked up. The highline was supposed to have all the options, the steering column shows the little phone button but for whatever reason the bluetooth also had not been hooked up.

I have since learned it is mandatory on all US vehicles and now with Canada adopting the no cell calls while driving, we are equally as upset. Our salesman is going to put the bluetooth into our system because he stated it was there, however we will not accept anything but the original factory system, no generic add ons.

Volkswagon Canada could certainly use someone more experienced with regards to their brochure options.

I will let you know how we make out with our system.
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Old October 25th, 2009, 15:36   #6
chittychittybangbang
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I know the highline wagon has bluetooth since someone on my forum had taken delivery and had it. I've also found someone selling 9w3 retrofit kits for those who didn't/couldn't get it but I'm sure it's a grey market part and uses a wiring adapter to connect to the factory wire harness. If the comfortline didn't come with 9w2 optional the wiring harness could even be different.
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Old October 25th, 2009, 18:25   #7
timh2594
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Quote:
Originally Posted by slipperymops
Hello:

What an interesting experience, we picked up our 2010 Golf Highhline TDI yesterday. We were told by the dealer that it has bluetooth on it, however, when they tried to connect our phone to the system, their technicians also found that the bluetooth option had not been hooked up. The highline was supposed to have all the options, the steering column shows the little phone button but for whatever reason the bluetooth also had not been hooked up.

I have since learned it is mandatory on all US vehicles and now with Canada adopting the no cell calls while driving, we are equally as upset. Our salesman is going to put the bluetooth into our system because he stated it was there, however we will not accept anything but the original factory system, no generic add ons.

Volkswagon Canada could certainly use someone more experienced with regards to their brochure options.

I will let you know how we make out with our system.

Slipperymops - I feel your pain!! I've uploaded a PDF with the description of what my dealer wants to install. Here's the link: http://www.takeittothemax.ca/Bluetooth.pdf It looks to be similar if not identical to the factory installed 9W2. I just refuse to pay the $480 to have it installed when it should have been in the car in the first place.

Chitty - thanks for the input. I'm reluctant to go grey market for something that should have been installed at the factory. As per my first post, the Multimedia Package I paid $1000 for listed "Bluetooth Mobile Phone Connectivity" as part of the package and it will be a cold day in July before I accept anything else!
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Old October 26th, 2009, 13:42   #8
sleder6
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i also purchased a 2009 tdi jsw highline and was told it had bluetooth..it has all the steering controls for bluetooth but im told i have to add the wiring harness to make it work..480 plus shop time ..what a load of crap..
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Old October 26th, 2009, 15:34   #9
timh2594
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Quote:
Originally Posted by sleder6
i also purchased a 2009 tdi jsw highline and was told it had bluetooth..it has all the steering controls for bluetooth but im told i have to add the wiring harness to make it work..480 plus shop time ..what a load of crap..
Just heard back from VW Canada. They gave me the same line as Sleder6. Apparently, when they list "Bluetooth Mobile Phone Connectivity" as part of the $1000 Multimedia Package it just means that you can pay an additional $480 and install the functionality! I couldn't believe they were feeding me this line so I phoned the general manager of the dealership and told her I was going to proceed with Small Claims action against the dealership. About 5 minutes after this conversation I got an e-mail from her stating that they would install 9W2 at their cost.

The moral of this sad story is that if you're buying a VW in Canada be VERY, VERY careful. You might not get what you paid for.
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Old October 26th, 2009, 17:25   #10
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i am also going to go after volkswagon and my dealer..enough of this ****.first the dsg and now this,,enough is enough
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Old October 27th, 2009, 04:31   #11
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http://www.myturbodiesel.com/images/...g/cadspec2.png

take this to your dealer. what was the package that you got? Mine is the 5K139M and it clearly states it should have bluetooth.
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Old October 27th, 2009, 05:42   #12
Mat
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It seems to be a mistake on the VW Canada website.
On the order guide for the wagon, it's not listed.
http://forums.vwvortex.com/zerofile/7051/golf3.JPG

They should fix this. And by fixing I mean offer the bluetooth standard in the wagon. It's just stupid to offer it in the 5 door but not in the wagon.

But it explains why the Multimedia package is 300$ more on a 5 door golf.
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Old October 27th, 2009, 14:13   #13
sleder6
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vw canada just told me too bad..this will be my last volkswagan as ive been burnt with the dsg and now the bluetooth.im sure when speced out the 2009 highline it showed you got the bluetooth.does anybody have axcess to a 2009 spec and price sheets
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Old October 27th, 2009, 15:42   #14
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Bad news! I'm getting my Highline Golf Wagon, next week and was looking forward to the Bluetooth. Looks like I'll have to talk to the dealership/VW.

I'd file a complaint with the Competition Bureau of Canada about the misleading advertising.
http://www.competitionbureau.gc.ca/e...ng/PJSH-6X9KQY
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Old October 28th, 2009, 11:53   #15
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Well - just to add my complaint to the group. I have a 2010 highline and no bluetooth. They are looking into it because even they thought it should have it.
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