Keli_OR
Veteran Member
- Joined
- Nov 9, 2003
- Location
- West Linn, Oregon
- TDI
- '15 black Sportwagen SE, '01 silver Jetta GLS, '00 green Beetle
Ran the GSW through the carwash and watched in horror in the rearview mirror as water poured in through the hatchback/window.
Took it in to the dealer I purchased it from and told them I thought it was a window seal because the hatch seal looked intact and oh by the way the trim around the gearshift is sharp as a razor can you look at that too?
An hour later they tell me they have ordered a new hatch seal, the hatch needs to be adjusted, they ordered a new trim piece and we have a loaner car set up for you for the next 5 days. And it's all covered under warranty.
I asked if I could have an R32 but they politely declined and set me up with a Jetta instead.
Picked the car up yesterday and not only did the seal need to be replaced, but with further testing they found part of the body seam had failed and was allowing water to seep in so that was also fixed. And there was a small pond in the spare tire well that was cleaned out and dried.
The best dealership experience I have ever had, from the service advisor to the mechanics.
I highly recommend Armstrong VW.
Took it in to the dealer I purchased it from and told them I thought it was a window seal because the hatch seal looked intact and oh by the way the trim around the gearshift is sharp as a razor can you look at that too?
An hour later they tell me they have ordered a new hatch seal, the hatch needs to be adjusted, they ordered a new trim piece and we have a loaner car set up for you for the next 5 days. And it's all covered under warranty.
I asked if I could have an R32 but they politely declined and set me up with a Jetta instead.
Picked the car up yesterday and not only did the seal need to be replaced, but with further testing they found part of the body seam had failed and was allowing water to seep in so that was also fixed. And there was a small pond in the spare tire well that was cleaned out and dried.
The best dealership experience I have ever had, from the service advisor to the mechanics.
I highly recommend Armstrong VW.