Another 2009 here with same TMU letter from Dec 2017
For all you owners of the 2009 that was said was one that was one of the few that couldn't be fixed with the normal 2009 emissions modification that received a letter in Dec. 2017 you are NOT the only ones. And you are not the only ones that are calling claims having them tell you one minute that corporate says yes the fix was released on 1/4/2018 and then another time you call they say corporate has no idea about this letter and packet we received and that there is no fix and sorry or we will follow up what this letter is about but no one ever does. I have now spoken with a new claims person, then supervisor that claims to talk to corporate, and dealer support 4 times since I got this letter. Every time staying on hold and dealing with drama for over 1 -2 hours. 1/3, 1/5, 1/11, and yesterday 1/17 when two of us were at the dealer with the same letter. Claims were saying the dealers were lying and being lazy and saying to file a complaint against them, dealers were saying that they were doing everything they could but they were being told something different. I even had the dealer service on speakerphone with me while we talked to them last night. The supervisor claimed she literally typed up the "letter" that I received while I dictated it to her. She said she then was sending it up to corporate after being told from corporate that the letter was basically bull**** that they have never heard of this letter nor the new booklet we got about the Transmission Mechatronic Unit needing to be replaced and the additional parts warrantied. Was told they would call me back last night or this morning. I called today - there are NO NOTES OF WHO I TALKED TO AND THAT THIS EVEN HAPPENED! This time I had the dealer witness this.
Here is what I received. I cannot figure out how to attach my letter so this is what is reads: It also included in the package a new booklet about this TMU unit and the new warranties. Interesting enough, if I go back online to VW it still shows the old literature. INTERESTING……what the heck is going on?
VW of America
December 2017
has my name and address
This notice applies to your vehicle: then my vin number
Subject: EPA & CARB Approved Emissions Modifications 2009 Model Year 2.0L TDI, Emissions Recall 23U3 - Emissions Modifications Update Impacting Certain Vehicles.
Dear VW owner.....You should have received a notification in late October or early November of this year describing an approved emissions modification for your vehicle. We are contacting you because we have determined that the previously approved .....cannot be applied to your vehicle without an additional step that was not part of the original emissions modification. As a result.....EPA and CARB have disapproved the previously approved.......and it is no longer available for your vehicle. Unless otherwise noted, any technical communications or materials related to the original.....are no longer applicable.
However, the EPA and CARB have approved a revised emissions modification for your vehicle, which requires an additional step. In particular, the Transmission Mechatronic Unit (TMU) …… must be replaced in order for your vehicle to receive the revised approved emissions modification. This emissions modification is NOW AVAILABLE for your 2009 Model Year 2.0L TDI (GEN 1) vehicle. Not all 2009 Model Year 2.0L TDI (GEN 1) vehicles are impacted by this change; however, if you have received this letter, your vehicle is impacted.
The TMU replacement will add approximately two hours for a total of eight hours of repair time, and you will still receive a complimentary loaner during this time. This replacement will not adversely affect the performance of your vehicle. The ENCLOSED BOOKLET describes the REVISED MODIFICATION EMISSIONS MODIFICATION AND THE EXTENDED WARRANTY COVERAGE that will be provided for cars that receive the modification.
Under the settlement agreements…..and the rest is the same of the courts and rulings and that if you want to change to buy back and so forth and to claims number.
At the bottle of the letter it is coded: 23U3_WV.TDI.USA.MECH.12.2017
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So there is the letter… Now was has been interesting the drama I have dealt with and others it seems as well across the US that have this particular version of the 2009 automatic cars. As you can see above I have spent countless hours talking to claims. Starting after the letter, claims were clueless, but every time they then put me on hold talked to a supervisor….supervisor was clueless then they “stated” they talked to someone in corporate that stated - THE FIX WAS FINALLY RELEASED ON JANUARY 4TH 2018. But due to holidays it was slow to getting out to everyone. Why owners were given it first before dealer support, claims and dealers, NO ONE KNOWS. But then they would precede to tell me what to do and that they could have the parts and new information to send to the dealer we chose. But a few days later…nothing, and would call again and got the same BS. Claims doesn’t know….hold. and eventually yes according to your vin number there is a fix its slowly getting out. My dealer service department called them everyday to dealer support and tech line - they kept getting there is no fix what is this owner even talking about - what letter - they didn’t even know about this TMU replacements for this. None of the 2009’s that have had the modification required this additional step. I was told 3 different times within one week and half yes there was a fix….yesterday was told to bring in car to dealer along with another person with the same letter. They were going to get the computer scan to send to Tech line to get the parts expedited as I was being told they should….and dead end Tech line said - what the hell you are talking about there is no fix. There may never be a fix. Yes the manuals can’t be fixed supposedly but my car is automatic. So this time I called claims while at the dealer we put them on speaker. This phone call last 1 hour and 45 minutes. We finally asked to talk to supervisor directly after being told from claims that they just contacted corporate and corporate said these letters and booklets were bogus and a mistake. WHAT???? So we waited and then talked to supervisor….she made me read the letter word for word as she “typed” she claims the letter I received - again while she was on speaker phone and others heard this from VW. She then stated hold and she was sending this on to corporate to read. We waited another 15 minutes - then she got back on and stated they must have left for the day and that she would either call me back later that night or the next morning after hearing from corporate. Well no call. So this after noon I called corporate customer care. What do you know was sent back to Claims - customer care is NOT allowed to handle anything related to this. So back at claims - one hour later. Guess what…just like before there is NO RECORD OF THE DETAILS OF WHAT THEY TOLD ME - NOTHING MENTIONED THAT THEY EVEN SPOKE WITH CORPORATE. What was written in the notes? That I called and was told there is no fix. Nothing of the letter was mentioned. So basically it seems I have been lied to for days keeping me on hold. That the person I spoke with doesn’t even show she was an actual supervisor. The other phone calls others heard the conversation - yesterday’s the dealer service guys. Called them back and told them what they told me - after a short pause the dealer service guy starts laughing and goes what the hell is going on? I heard what they said. I have seen your letters and booklets. I have seen a few now over the past two weeks. But yet claims, and corporate said they don’t exist. Are we all crazy? How many of you out there have this letter? Should we find a way to contact the lawyers of this lawsuit. SOMEONE HAS TO KNOW THE TRUTH AND WHAT IS GOING ON.