j2112morris
Well-known member
I just wanted to give a much deserved shout out to Malone Tuning, specifically Owain and Mark. My communications started in July of 2016 when I negotiated the purchase of a (leper) 2015 Passat. (At that time, no one knew what was going to happen and they couldn’t be given away.) While I was hesitant about any tuning, especially since a DSG was not available, I closed the deal. I would send periodic emails regarding tuning and was seriously considering another tuner for a long time. After my Stage 1 fix and how the drivability changed (my perspective, not everyone’s) I knew I would do it. With tough times / money being tight, it took some time to justify a non-necessity (in my home) expense. I tried shaving some corners, such as buying a used Flashzille (NOT RECOMMENDED if buying from an unknown source) but none offer a savings for the headache. I finally dropped my coin after another long string of emails. After an initial hiccup (customer service is far beyond what I expected and very much like what others have reported,) I was up and running, just in time for a 1000 mile trip.
A quick note about the customer service, even if I didn’t buy my original product from them, they still stood behind it. I was given so much information and detailed explanations BEFORE I was a paying customer. VERY few times have I experienced this level of care and passion for a quality product. They really acted, as if, my enjoyment with driving my car was the most important thing about our interaction, regardless of who’s product I ultimately selected. Wow. All I can say is, wow.
Without a dyno to back up my impressions, all I can say is I am VERY happy with my Stage 2 tune. After my Stage 1 fix, with the DSG being “adjusted,” I found the car lacking the pep I grew fond of, particularly at highway speeds. My tuned changed it. It didn’t change it back to the way it was (it IS and engine tune and not a DSG tune) but the car has changed for the better: more pep, less lag, and better acceleration. I still want to tune my DSG but will likely wait until after my Stage 2 fix before experimenting. Until then, I am another one of their happy customers. Thank you for making my car fun to drive again and much more functional on the highway.
Drive safe.
A quick note about the customer service, even if I didn’t buy my original product from them, they still stood behind it. I was given so much information and detailed explanations BEFORE I was a paying customer. VERY few times have I experienced this level of care and passion for a quality product. They really acted, as if, my enjoyment with driving my car was the most important thing about our interaction, regardless of who’s product I ultimately selected. Wow. All I can say is, wow.
Without a dyno to back up my impressions, all I can say is I am VERY happy with my Stage 2 tune. After my Stage 1 fix, with the DSG being “adjusted,” I found the car lacking the pep I grew fond of, particularly at highway speeds. My tuned changed it. It didn’t change it back to the way it was (it IS and engine tune and not a DSG tune) but the car has changed for the better: more pep, less lag, and better acceleration. I still want to tune my DSG but will likely wait until after my Stage 2 fix before experimenting. Until then, I am another one of their happy customers. Thank you for making my car fun to drive again and much more functional on the highway.
Drive safe.