nonews
New member
I WAS happy with my 2015 Sportwagen until the engine stopped running while on the highway 200 miles from home on Dec 31. (Manual, 19months old, 27000 miles) A dealership in CT says the HPFP failed and sent shards through the fuel system requiring every part be replaced. (Which I see is consistent with the HPFP failure on the previous TDI engine.) The service manager said the final part would be in the 10th, but finally Friday evening told be the part had to be made and will not be in until Mid February. I am a bit stunned at the bad information I was feed for 2 weeks to only be told another month. Of course I have reason to believe that date either. I would entertain advice on dealing with VW on this. I would like VW to cover the cost of a replacement until my car is fixed. Should I try to manage this through customer CARE or a regional manager? Are there any questions I should be asking or checking about the repair? I sincerely hope that the HPFP is not a regular failure on the EA288 engine like it was on the previous model.