AtlantaRene
Well-known member
I am sorry to say that I had two failures in my 2012 VW Passat since purchasing my car in April and over the last 6000 miles. The AdBlue pump failure it was replaced at a charge of $1121 to warranty. At my request, the local service center operated the car and where they put 34 miles on it to assure that the problem would not reoccur.
When, I got the back and it was not performing properly, I felt as if I was robbed of torque – so much so I literally had to floor the car to get it to accelerate aggressively. I drove the car a whole 96 miles until the fuel pump failure. Though the dealer did not confirm the contaminate was gas, they stated gas in the fuel system is the most likely cause “because the fuel pump came apart”. From the repair invoice, it appears they replaced the majority of the pieces in the fuel system.
Now here the odd part, according to my mileage spreadsheet, I filled up with 16 gallons of diesel in mid-August and the fuel pump failed in September. The car was operated for 501 miles. The only time that the car was out of my supervision was when the car was at the dealer. The car had less than a ¼ tank of fuel at failure. I just received a call today that my car is done, somehow they managed to replace $4580 of parts for $830 of labor.
Total repair costs for an AdBlue pump and fuel pump billed to factory warranty is $6530.
At this point, I am frustrated, I don’t know if the contaminate was from water, gas or something else that would pass through a fuel filter. I don’t know the local fuel station, the dealer screwed and put in some gas, or I have a defective fuel pump.
I’ve opened a complaint on the “VW Cares” line and spoke to the regional customer advocate at VW. They were very tight lipped, as if a lawyer had trained them. I had to struggle with them just to assure that my complaint was recorded properly. They did not want to discuss any of my concerns and I have received absolutely no sympathy. I didn’t even get the phrase, “Sorry to hear that you are having these problems.” They only seemed to be interested in getting the car back to me. Personally, I see this as a huge lack of customer service. I am still waiting for a followup callback from her to supposedly discuss my concerns.
This is my first VW, my first TDI from any brand, I’m addicted to torque, and I absolutely love the way the car handles; however, the recent failures and my service experience has lead me to question if I will be a VW owner for long.
AtlantaRene
2012 Passat TDI SE 6065 miles
When, I got the back and it was not performing properly, I felt as if I was robbed of torque – so much so I literally had to floor the car to get it to accelerate aggressively. I drove the car a whole 96 miles until the fuel pump failure. Though the dealer did not confirm the contaminate was gas, they stated gas in the fuel system is the most likely cause “because the fuel pump came apart”. From the repair invoice, it appears they replaced the majority of the pieces in the fuel system.
Now here the odd part, according to my mileage spreadsheet, I filled up with 16 gallons of diesel in mid-August and the fuel pump failed in September. The car was operated for 501 miles. The only time that the car was out of my supervision was when the car was at the dealer. The car had less than a ¼ tank of fuel at failure. I just received a call today that my car is done, somehow they managed to replace $4580 of parts for $830 of labor.
Total repair costs for an AdBlue pump and fuel pump billed to factory warranty is $6530.
At this point, I am frustrated, I don’t know if the contaminate was from water, gas or something else that would pass through a fuel filter. I don’t know the local fuel station, the dealer screwed and put in some gas, or I have a defective fuel pump.
I’ve opened a complaint on the “VW Cares” line and spoke to the regional customer advocate at VW. They were very tight lipped, as if a lawyer had trained them. I had to struggle with them just to assure that my complaint was recorded properly. They did not want to discuss any of my concerns and I have received absolutely no sympathy. I didn’t even get the phrase, “Sorry to hear that you are having these problems.” They only seemed to be interested in getting the car back to me. Personally, I see this as a huge lack of customer service. I am still waiting for a followup callback from her to supposedly discuss my concerns.
This is my first VW, my first TDI from any brand, I’m addicted to torque, and I absolutely love the way the car handles; however, the recent failures and my service experience has lead me to question if I will be a VW owner for long.
AtlantaRene
2012 Passat TDI SE 6065 miles
