Buyback Snafu: Dealer Claims Fuel-Injection Pump Damaged By Bad Fuel

edge130

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I am not surprised that VW is no longer paying for the lab tests. The billions they lost has decimated any "good will" gestures.
I would be interested in the specific procedure of obtaining the fuel sample.

As a former Building Technician, we had to periodically obtain diesel fuel samples from the underground diesel storage tanks. Since water is heavier than diesel and sinks to the bottom of the tank, the procedure was to secure a plastic sampling tube, say about 5" ( I forget the exact measurement) from the bottom of the tank stick. The other end of the tubing was connected to a hand operated vacuum pump with a test vial attached (similar to a mity mite suction suction pump. If the end if the tube was secured at the end of the tank stick, it could possibly pick up water at the bottom of the tank. You would wipe water detection paste on the bottom of the stick to see how much, if any, water was at the tank bottom. Suction lines in that tank, as well as pick up tubes on fuel pumps would always be positioned inches away from the bottom of the tank.
Even if there was a small amount of water on the bottom of the tank, the pick up tube would never go low enough to suck it up.

If it was me I would have an independent concern take a proper fuel sample, and then analyze it, under their custody.

A poorly obtained sample would unlikely yield a credible test result.

Unfortunately since there is never any "chain of custody" procedures with these matters,
what would prevent someone from adding water into a customer's fuel tank to "poison" the initial fuel test. Although unlikely, doesn't mean an unscrupulous dealer could do this to obtain "customer dollars" vs "warranty dollars"

I did the buyback out of fear of likely future very expensive repair bills, also knowing that the " Goodwill" well would be dried up

I have saved every diesel receipt , along with writing down the odometer reading for every fill up for all the 8 years I had the car. I never did, but if I obtained bad fuel, I would know where it likely came from.
 
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StayPuff

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2010 Jetta TDI DSG
"and be done with it?" my God.. please pursue this...this sends a trend for VOA to screw other people...sue them and recover your cost if possible.. it states that they must provide further proof in fuel contamination ..and "they are not in a position to pay for further testing?? " WHY NOT!? not your problem! I just wish there was a class action suit against them for ignoring their own stipulations in their warranty...this is sad...and should really piss off others
You're preaching to the choir. All I'm saying is, pursuing this in court would be out of the OPs pocket, LOTS of time and effort expended, and even if he won....which is likely, the trend you are referring to has already been happening at VWoA dealerships for years, and will continue to be that way. And I may be wrong, but I don't see a class action on fuel testing for the hpfp making much traction....but who knows.
 

wilcharl

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2010 Jetta TDI BOUGHT BACK 23 NOV 16. Now owner of 2016 Jeep Cherokee
Also this:

https://porsche.snapon.com/Forms/VAS_6774_FAQ.pdf

Are these Measurement Results suitable for legal disputes?​
NO, they are NOT.​
VAS 6774 should give the diagnostic specialist a real chance – to detect fuel​
contaminations in customer vehicles.​
VAS 6774 should reduce dramaticlay the probes which are tested by the Fuel laboratury.​
VAS 6774 should give the diagnostic specialist an instant result if it is worth to go ahead with further diagnostic steps (Pressure Measurements etc.)​
 

turbobrick240

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maine
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2011 vw golf tdi(gone to greener pastures), 2001 ford f250 powerstroke
I am not surprised that VW is no longer paying for the lab tests. The billions they lost has decimated any "good will" gestures.
I would be interested in the specific procedure of obtaining the fuel sample.
Well, I am surprised.....a little. The lab test isn't a goodwill gesture, imo. It's a legal requirement. Not that VW really has any respect for the law. They deserve a whole lot of bad publicity for this sort of behavior.
 

kjclow

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I would look at taking the car to a different dealer before going the independent repair route. The other dealer may get a different result or be more willing to do the work necessary under the extended warranty.

We would all love to see you fight this but understand the time and money requirements. You should at least contact NHTSA and let them know the issues.
 

turbobrick240

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I would look at taking the car to a different dealer before going the independent repair route. The other dealer may get a different result or be more willing to do the work necessary under the extended warranty.

We would all love to see you fight this but understand the tioney requirements. You should at least contact NHTSA and let them know the issue.
That's probably what I'd do. Right after I pulled my own fuel sample.
 

StayPuff

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Northern IL
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2010 Jetta TDI DSG
That's probably what I'd do. Right after I pulled my own fuel sample.
Provided his dealership didn't already sabotage the fuel... It's a stretch I know, but I'm old enough to remember the 'rock in the radiator' tactic back in the '70s.

I too thought about him going to another dealership, but since he has already haggled with VWoA the other dealership would have to pick up the tab, right? And if he didn't buy the car from them, I would think the likelihood of that happening would be pretty small. Never hurts to try though I guess.
 

wilcharl

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2010 Jetta TDI BOUGHT BACK 23 NOV 16. Now owner of 2016 Jeep Cherokee
Assuming misfuel guard was in place I would call plaintiffs council NHTSA and even local news station at this point! The video is pretty damning


Sent from my iPhone using Tapatalk
 

forrest resto`s

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I've watched that before and am surprised that he didn't show results for the diesel fuel before he added gasoline. Lots of room for error.
Heck.. they developed that "tool vas6774" to escape their responsibility to repair a defective fuel pump.. now it's their final word..no further testing necessary ,, what a joke :eek:
 

turbobrick240

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Provided his dealership didn't already sabotage the fuel... It's a stretch I know, but I'm old enough to remember the 'rock in the radiator' tactic back in the '70s.

I too thought about him going to another dealership, but since he has already haggled with VWoA the other dealership would have to pick up the tab, right? And if he didn't buy the car from them, I would think the likelihood of that happening would be pretty small. Never hurts to try though I guess.
The sabotage thought crossed my mind too, but the dealer techs don't really have motivation for that kind of bs.

If the second dealership did their little test and didn't come up positive for contamination, VWoA might have a change of heart.
 

forrest resto`s

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The sabotage thought crossed my mind too, but the dealer techs don't really have motivation for that kind of bs.

If the second dealership did their little test and didn't come up positive for contamination, VWoA might have a change of heart.
If possible, if I had a blown pump,I would get a sample of my fuel at the dealer with a witness and put in a tamper proof container...therefore having another "unaltered" sample to do "further" testing..and put the sample in a lock box leaving it at the dealer.. and I take the key... just a thought:cool: might make them a little more "honest".. worth a try.. we are talking about several thousand dollars here!
 
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StayPuff

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The sabotage thought crossed my mind too, but the dealer techs don't really have motivation for that kind of bs.
If the second dealership did their little test and didn't come up positive for contamination, VWoA might have a change of heart.
Like getting a second opinion from a doctor....i like that. Turn the table and it would be a "snafu" for VWoA. Since this problem is now in their database though, do you think another dealership would actually do it....knowing what that might lead to?
 

turbobrick240

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Good question, I don't know- but worth a try. Maybe approach the other dealer in a congenial manner and ask before getting the car towed there. If they sense there could be a future sale in it for them, I bet they would do the test.
 
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