Buyback canceled today

*zepman

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Sep 9, 2015
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Los Angeles
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Former 2012 Passat TDI SEL Current: 2014 e250 Bluetec
Hi All,

So today was the day, i got to VW of Van Nuys in CA for my 3:30 appointment, met with the buyback guy he starts his business on the ipad goes to check the car, comes back checks the milage again and says, i have to cancel your appointment. Now, i selected check, foolish of me because if i selected EFT, it would have been fine. He didn't tell me anything except your over your milage amount.

How could that be, i entered everything into the portal and made sure i wasn't over the milage amount. after calling the VW TDI 800 number, being hung up on the first time, i finally got a nice woman on the phone who explained that i was actually under, and was due an additional $400 - well, if i knew that at the time i wouldn't care i'd take less and have this all behind me - that's not how things work.

so now, i've made the next available appointment 6 weeks from now, paid the insurance for non-op, and changed the DMV registration to non-op (as my policy was up next week), changed to EFT and now have to make at least two more payments to VW Credit. and continue to insure this parked car for another 2 months

ugh.

lesson learned. EFT - no Check!
 

S2000_guy

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ohio
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2014 Sportwagen TDI
OK. You are switching to EFT next time. I get that.

However, your post provides absolutely no useful information regarding the mileage your check was based upon, nor any information regarding your actual mileage at turn-in. So I have no ability to decide whether to sympathize with you or not. I must assume that you just wanted to vent your frustration, whether it is justified or not.
 

*zepman

Well-known member
Joined
Sep 9, 2015
Location
Los Angeles
TDI
Former 2012 Passat TDI SEL Current: 2014 e250 Bluetec
Hi All,
So today was the day, i got to VW of Van Nuys in CA for my 3:30 appointment, met with the buyback guy he starts his business on the ipad goes to check the car, comes back checks the milage again and says, i have to cancel your appointment. Now, i selected check, foolish of me because if i selected EFT, it would have been fine. He didn't tell me anything except your over your milage amount.
How could that be, i entered everything into the portal and made sure i wasn't over the milage amount. after calling the VW TDI 800 number, being hung up on the first time, i finally got a nice woman on the phone who explained that i was actually under, and was due an additional $400 - well, if i knew that at the time i wouldn't care i'd take less and have this all behind me - that's not how things work.
so now, i've made the next available appointment 6 weeks from now, paid the insurance for non-op, and changed the DMV registration to non-op (as my policy was up next week), changed to EFT and now have to make at least two more payments to VW Credit. and continue to insure this parked car for another 2 months
ugh.
lesson learned. EFT - no Check!
Mileage entered into the portal in November 69,185 to base the calculations on
Mileage today 71,805

Based on these two entries I'm actually under mileage as the csr at Volkswagen said I have 4K to change the bracket of payment
 

PacCoastFwy923

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Feb 21, 2008
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Oakland
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2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
Holy moly, is the buyback specialist freelancing or is this another new policy?

I was surprised a couple of weeks ago when they sent an owner packing who was over mileage (contrary to how the process was outlined in the flow chart), but under?
 

chadbag

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They are supposed to give you the check and then send a make up check IIRC if they owe you more.

I'd complain too the class counsel that VW is making it up as they go and not following the settlement when it comes to checks and under or over mileage.
 

CRSMP5

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Joined
May 18, 2009
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NE OHIO
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idi
Mileage entered into the portal in November 69,185 to base the calculations on
Mileage today 71,805

Based on these two entries I'm actually under mileage as the csr at Volkswagen said I have 4K to change the bracket of payment
but... 71k is over 69k... how rep supposed to know 4k price bracket crap.. all he knows is mileage exceeded... start again
 

scooperhsd

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Location
Kansas City KS
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NB, 2000, RED(5 Speed conversion) 2015 Golf SE
That's still wrong about sending them packing - VW is supposed to accept the car, then send the replacement check withing 3 business days for the correct amount. If you have less mileage - VW accepts car, GIVES you the check that's onsite, then send a makeup check within 3 business days.

At least, that's the way it is supposed to work. Class counsel and Judge Breyer ought to be coming down hard on VW for not following the settlement on this.
 

DanB36

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Savannah, GA
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2014 Q5 Prestige TDI, Monsoon Gray
That's still wrong about sending them packing - VW is supposed to accept the car, then send the replacement check withing 3 business days for the correct amount.
Yes, they are supposed to do that. But they aren't, and they've been consistently saying, for some time, that they aren't. I don't know why class counsel and the court are letting them get away with it, though.
 

843tdi

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I'm confused you didn't update your mileage at the time you booked your appointment?
 

PacCoastFwy923

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2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
I'm confused you didn't update your mileage at the time you booked your appointment?
I don't believe the late mileage update has any bearing on VW's calculations.

There have been numerous posts from forum members (some highly frustrated) that would indicate VW calculates the day-of buyback amount using the original mileage input & assumptions, and the original estimated turn-in date.
 

showdown 42

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naples,FL
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2016 TDI touareg
The calculation is based on the starting mileage and the mileage at turn in. How else would they know how many miles in driven between the sign up and turn? It is very simple.
 

Tenebrae

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Missouri
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Yes, they are supposed to do that. But they aren't, and they've been consistently saying, for some time, that they aren't. I don't know why class counsel and the court are letting them get away with it, though.
That's what I was thinking, too.
If VW owes you LESS than what the check they sent is for, they were SUPPOSED to go ahead and take the car, and mail you the updated correct check amount.
If VW owes you MORE than what the check they sent is for, they were SUPPOSED to go ahead and take the car, give you the check, and mail you the remainder of the balance.

VW, the call center, and buyback "specialists" have been changing the rules as they go along with no regard for the actual settlement details. I would suggest contacting class counsel so our "advocates" are aware of these discrepancies.

-T.
 

PacCoastFwy923

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The calculation is based on the starting mileage and the mileage at turn in. How else would they know how many miles in driven between the sign up and turn? It is very simple.
VW asks for a mileage update when docs are uploaded.

There they could crudely make a new assumption about how much the car is being driven, based on the difference from the original mileage figure and time elapsed. Or they could simply ASK what's the current anticipated daily/weekly/monthly mileage accumulation.

They also have a new idea of the turn-in month, which is the other variable in the calculation.

It seems they ignore all of this, and just stick with original data. I'm not even sure WHY they ask for the updated mileage at the notarized upload step since it seems ignored.
 

S2000_guy

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ohio
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The calculation is based on the starting mileage and the mileage at turn in. How else would they know how many miles in driven between the sign up and turn? It is very simple.
The mileage on the car when the owner signed up has absolutely nothing to do with it. It is based solely on the mileage on the car at turn-in and the date (month, actually) it's turned in.
 

chadbag

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I did our second JSW buyback last night. Everything was right on. No issues.

In chatting with the specialist, I brought up this very case, and he said that what should have happened (and what would have happened if it had been turned in with him) was that since VW owed more, he would have taken the car, given the check, and the system would have spit out a receipt showing that VW owed a second check for the difference between the original check and new higher amount.

It sounds like the buyback specialist made it up as he went in the OP case here.
 

*zepman

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I did our second JSW buyback last night. Everything was right on. No issues.

In chatting with the specialist, I brought up this very case, and he said that what should have happened (and what would have happened if it had been turned in with him) was that since VW owed more, he would have taken the car, given the check, and the system would have spit out a receipt showing that VW owed a second check for the difference between the original check and new higher amount.

It sounds like the buyback specialist made it up as he went in the OP case here.
Thanks Chad and all... seems like you are right, however the buyback specialist had absolutely no personality, when i wanted to question him on why he canceled the appointment, based on what was being input into his tablet, all he said was call the phone number. I knew something wasn't quite right, but after he canceled the appt, there was no going back

March 3rd can't come soon enough
 

k1xv

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southern Vermont
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09 TDI sedan, sold back 12/16. Present cars 2013 BMW X5 diesel, 2015 Corvette convertible
I don't think the buy back "specialist" has much discretion to do anything, other than to input information into the tablet, and see if he has a red light or green light on completing the settlement with the pre printed check he has been issued.


However, I always thought that if you were due less money than the check, you had the option of turning in the car and getting a check for the right amount in the mail. Were you offered this option?
 

DanB36

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2014 Q5 Prestige TDI, Monsoon Gray
However, I always thought that if you were due less money than the check, you had the option of turning in the car and getting a check for the right amount in the mail.
That's what the settlements say should happen, and not as an option, either. But VW's been saying for quite a while that that isn't what's going to happen--they've been saying that if your mileage is high enough that you're due less than expected, your buyback transaction will be canceled and you'll need to reschedule. And reports here suggest that is what's happening, and there's no option being offered to leave the car and get a check in the correct amount in the mail.

I think class counsel have dropped the ball here, but maybe the point hasn't been brought to their attention by the right people.
 

k1xv

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southern Vermont
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09 TDI sedan, sold back 12/16. Present cars 2013 BMW X5 diesel, 2015 Corvette convertible
Well, that is simply unreasonable. Arranging your sell back day can be a rather complicated event, driving many miles and getting a ride back.
 

*zepman

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Location
Los Angeles
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Former 2012 Passat TDI SEL Current: 2014 e250 Bluetec
it was a real, pain... i had to leave work early and arrange for pickup at the dealer. Fortunately the dealer is only 5 miles from my house, so worst case i could walk or Uber without a big problem.

Well, lesson learned of EFT - as the buyback specialist had said, "Should you have selected EFT, i wouldn't have to cancel the appointment". he should have had the option to select EFT for the session.
 

S2000_guy

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ohio
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2014 Sportwagen TDI
But by the time you arrived at the dealership, the "specialist" already had a printed check in his hand. They've got to closely control this process, since something like $10,033.000.000 is changing hands.

But I agree that VW unilaterally changing the terms of the agreement is WRONG. And the agreement states you should have turned in the car and gotten a check for the correct amount 3 business days later. And unless VW can produce some compelling evidence that this is not feasible, they should be hammered for failing to meet the terms of the agreement.
 

chadbag

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But by the time you arrived at the dealership, the "specialist" already had a printed check in his hand. They've got to closely control this process, since something like $10,033.000.000 is changing hands.

But I agree that VW unilaterally changing the terms of the agreement is WRONG. And the agreement states you should have turned in the car and gotten a check for the correct amount 3 business days later. And unless VW can produce some compelling evidence that this is not feasible, they should be hammered for failing to meet the terms of the agreement.
I think this buyback specialist changed the normal procedure as I asked the buyback specialist at my buyback on Saturday night (1/14/17) how he would have handled this situation (based on this thread) and the answer he gave was compatible with the settlement.
 

S2000_guy

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And I think everyone agrees that they should follow the process explicitly stated in the settlement documents. If they are not, heads should (figuratively) roll.
 

Jimbo70

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New Milford, CT
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Yes, they are supposed to do that. But they aren't, and they've been consistently saying, for some time, that they aren't. I don't know why class counsel and the court are letting them get away with it, though.
Are you sure about this? Because the checklist says:

"Reminder: The final payment to you will depend on the mileage on your vehicle at the time of the appointment. If, on the day of your appointment, your mileage is in excess of the range expected based on the mileage you have entered, and you chose to be paid by check, the appointment could be rescheduled so that a new check can be processed with the adjusted amount. If your mileage is less than the expected range on that day, a second check for the amount of the resulting additional compensation will be mailed to you. If you chose to be paid by EFT, your EFT payment will be adjusted accordingly."
 

DanB36

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Are you sure about this? Because the checklist says:
Where do you see the contradiction between the checklist and what I wrote? The checklist says, if your mileage is too high, you have to reschedule. I said, in the post that you quoted, that this is what VW's doing. But the settlement documents say that if the mileage is too high, the transaction proceeds, but the owner gets a check in the mail.
 

Fav40

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Orange County NY
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I submitted mileage at 60k. I'm going to be at high 58's or 59k at best. Just checked and I can't update only cancel my appointment.
 

Ares

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Oct 15, 2012
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Takoma Park, MD
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2013 Passat SE
Hi All,
...
so now, i've made the next available appointment 6 weeks from now, paid the insurance for non-op, and changed the DMV registration to non-op (as my policy was up next week), changed to EFT and now have to make at least two more payments to VW Credit. and continue to insure this parked car for another 2 months
I'd look into filing a complaint in small claims court. See what your options are in CA.
 

Jimbo70

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New Milford, CT
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I submitted mileage at 60k. I'm going to be at high 58's or 59k at best. Just checked and I can't update only cancel my appointment.
From what others have experienced, you shouldn't have an issue, but this is the risk with overthinking things. I wonder how many people who've had their appointments cancelled did because they entered a "lower estimate" on their mileage.
 
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